James Roberts | Page 3

I bought my car from RBM of Atlanta and have been somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the exper somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the experience has gone from satisfied to exceptional. He is extremely professional, kind, and knowledgeable. When I need to have my car serviced he updates me frequently and goes the distance to find a solution. I recently had a problem with the MBrace system, and James sat with me through the whole process of re-registering my car. Having a car serviced is never a fun thing to do, but James Roberts always makes it a positive experience. More

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This dealership "gets" customer service all the way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences oc way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences occurred the day before a holiday and my car needed work before travel the following day, the dealership was swamped, booked several days out however the service manager quickly went into action and had my car in a bay within the hour. My technician, James Roberts was outstanding performing all the work quickly, I drove away within a couple hours on a day where any other dealership would have just said sorry, we are booked, RBM came to my rescue. I could not be happier with RBM and in particular my sales rep, Eric Koenigsburg, the service manager, Pam and my technician James Roberts. They all understand taking care of a customer, I'm sure the balance of employees at RBM deliver the same level of service I've experienced. If you get a chance, buy from RBM, it'll be the best car ownership experience you'll ever have. More

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The staff is always friendly and courteous when I go. I never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. More

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I used the Quick Service option at RBM of Atlanta for the first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll defini first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll definitely come back to him for supplemental oil changes and other quick issues. More

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James was probably the most professional and efficient service advisor I've ever had with any dealership I've ever dealt with. He was very detailed and did all that he promised. A great experience! He we service advisor I've ever had with any dealership I've ever dealt with. He was very detailed and did all that he promised. A great experience! He went out of his way to keep me advised of the status of my car; I appreciate knowing what's going on. Thanks James! More

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RBM of Atlanta consistently provides dependable, trustworthy and professional service. When it is time to have my car serviced, I work with James Roberts. James has distinguished himself and his t trustworthy and professional service. When it is time to have my car serviced, I work with James Roberts. James has distinguished himself and his team as the gold standard for customer service and quality workmanship. I have many choices when it comes to maintaining my vehicle and I drive by all of them to get to RBM. More

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I enjoy taking my car to RBM because of the overall great customer service. They have a nice waiting area, with great amenities, that making waiting quite easy. The associates are very quick to get your ca customer service. They have a nice waiting area, with great amenities, that making waiting quite easy. The associates are very quick to get your car checked in and serviced. I love that they provide a car if you don't have the ability to wait for the service to be preformed. Lastly, I love that I always get a freshly washed car back, not only does it work well, but it looks good too! More

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RBM of Atlanta is by far the best dealership I have ever visited. I have frequented other Mercedes Dealerships in the past; however, none of which even half-way compared to RBM of Atlanta.The whole experien visited. I have frequented other Mercedes Dealerships in the past; however, none of which even half-way compared to RBM of Atlanta.The whole experience is never anything less than outstanding. I am surprised each time I visit how consistently attentive, considerate, and helpful all of the employees are. I specifically deal with James Roberts. There are simply not enough words to describe how helpful he has been. More

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RBM 0f Atlanta is my choice as the Best Bentz Dealership. I didnT buy car there, howver, I foundit to be superior ot others. My Service Advisor is James Roberts> I find him to be very professional,trustwo I didnT buy car there, howver, I foundit to be superior ot others. My Service Advisor is James Roberts> I find him to be very professional,trustworthy, and a people-person. When I pickup my care, I know the reason I brought it in is fixed, the car is so clean I get stares same as when it was new!! More

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This dealership is in a class by itself. I have been a LOYAL customer for 5 yrs. and cannot see myself purchasing anywhere else. The moment you enter the facility, there is nothing but kindness. From sale LOYAL customer for 5 yrs. and cannot see myself purchasing anywhere else. The moment you enter the facility, there is nothing but kindness. From sales, to finance, to management, and service, each person is impeccable !!!!! You do not mind paying a little more knowing a delaership stands behind the automobile. With RBM it does not matter whether new or used, they treat you the same....and thats awesome !!!!! More

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