James Sheufelt | Page 4

Dealership's stunning inventory allowed James & Joey to show us alternative Trims & installed Options when our first idea proved too expensive. Both knowlegable men listened to us and quickly found 2 o to show us alternative Trims & installed Options when our first idea proved too expensive. Both knowlegable men listened to us and quickly found 2 or 3 less expensive in-stock vehicles for our consideration. Prices displayed (some in fine print) & discussed were somewhat nebules. Especially the year end incentive hints. Fees add a lot. Add-on warranty presentation was very poor - almost devious. It took significant digging to ID what was being proposed and why we might want the multiple bundles. Pricing was disguised in a lump sum monthly payment display. It got late and we were pressured. We accepted 3 Add-ons. We did not see or understand the deal's components until we got home and printed out a Bill of Sale. Then we were Very Surprised by the pricing on extended warranties. This is not a criticism Of Doug Poe. Rather of the system he is required to use. In the end we do understand the Dealership and the Carriers both need to make a profit. More

by John Olin Verified Customer Verified Customer

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I love this place! !!! If you are looking for reliable and an honest dealership…. Look no further. Thank you James Sheufelt for all your help!!!! !!! If you are looking for reliable and an honest dealership…. Look no further. Thank you James Sheufelt for all your help!!!! More

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James Sheifelt and the Kia staff was awesome to work with very helpful with everything we wanted with the car and very knowledgeable and accommodating one of the best experiences I’ve had in purchasing a car very helpful with everything we wanted with the car and very knowledgeable and accommodating one of the best experiences I’ve had in purchasing a car. More

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I saw a car I wanted, called and spoke to a woman whose name I forgot since it’s been a few weeks. I let her know I was bringing a check from my specific credit union, that I was driving five hours to get name I forgot since it’s been a few weeks. I let her know I was bringing a check from my specific credit union, that I was driving five hours to get there, which car I wanted, I also asked how long does the paperwork take since I would need to leave to drive back within an hour or so. I asked if they were able to hold it she said yes and if there was anything I needed to bring besides DL and the money she said no. I drove the five hours. Once I get there, I test drove the vehicle, played with a few of the features and talked about the heated seats with James S. the salesman. I started the paperwork. They said I couldn’t use my credit union, even though I let them know that before I got there, they stressed how I needed to go through them for financing. I did not want another run on my credit so I was going to leave then they changed their mind. The process took 2 1/2 hours not the hour or less I was quoted. So it postponed my drive back. Then I get in the car after the purchase was done. They couldn’t be bothered to clean or vacuum the car. I drive off the lot as they were closed and my tire lights started going off. It said I needed air pressure so I stopped to put air in and noticed there were no valve caps on the tires. I called multiple times. Finally, someone answered they told me to come back. They provided tire caps, and air. Then on the drive home on a very cold night I’m trying to find the heated seat seats that was advertised. My vehicle does not have heated seats at all. This is not the salesman’s fault since it is stated on the paper however it is the fault of the person who did up the paperwork when the dealer first got the car and put heated seats on there. It was false advertising, I’m waiting for a response from management still. I called James to let him know he didn’t seem to care and offered me a free oil change and car wash, if I was willing to drive five hours to come get it. Why didn’t you wash the car while I was there or during the 5 hrs it took for me to get there. I told him I wanted the heated seats that I was promised. This is absolutely the worst experience I’ve had buying a car and I have had several. No management has reached out to me. Since then, my tires drop 10 psi every seven or eight days so I need brand new tires that cost about $300 for the cheapest SUV tires. I wouldn’t recommend this dealership. They sell cars but don’t seem to be good at basic customer service. I spent over $30k. It’s not the most but I worked hard for it to not have what was promised. $5k over the listed price in “fees”. I was advised to give it 30 days for them to rectify the issue before going the next step. I don’t want seat covers I want the heated seats. My previous car had heated seats. I would have just kept looking for a vehicle if I would’ve known. Now I have a car that is ok but not worth the drive, service and consistent issues I’ve had in the 20 days. More

by DntWry Verified Customer Verified Customer

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James Sheulter was amazing! !! Polite and professional from Kia Port Charlotte is the best deal around! !! Polite and professional from Kia Port Charlotte is the best deal around! More

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Respectful of our time , able to answer any of our questions. Worked well with our tradein questions. Worked well with our tradein More

by NSEYMOUR6315 Verified Customer Verified Customer

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I was pleased with the whole customer service and efficient assistance received to buy this car in the Kia Port Charlotte. Customer Assistance Nicole Garcia, James Sheufelt, and Nick Troncone provide efficient assistance received to buy this car in the Kia Port Charlotte. Customer Assistance Nicole Garcia, James Sheufelt, and Nick Troncone provided courteous and efficient help in the process. Mr. Marshall from the Financial Department went the extra mile to get all the necessary assistance to final the transaction very efficiently. Every one was respectful, courteous, diligent and efficient to make this buy almost seamless. Mr. Marshall and all make my daughter and I feel comfortable and stress free with their great customer support. Kia Port Charlotte provides an outstanding Service. I will recommended to my family and friends. Thank You! More

by ruthieb06 Verified Customer Verified Customer

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I recently purchased a pre-owned Kia K5 and the experience was excellent from start to finish. The car itself has been a great choice—comfortable, stylish, and packed with features that make it fee experience was excellent from start to finish. The car itself has been a great choice—comfortable, stylish, and packed with features that make it feel like a new vehicle. The buying process was smooth, with no pressure and clear communication throughout. The staff took the time to answer all my questions, walked me through the vehicle’s history, and made sure I felt confident about my purchase. More

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Everyone was really nice. James listened to what I wanted and talked to me honestly about what vehicles could meet my price goal while having the features I needed. I never e James listened to what I wanted and talked to me honestly about what vehicles could meet my price goal while having the features I needed. I never expected to leave with a vehicle but happy I did. More

by lauralangelier Verified Customer Verified Customer

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Was not looking at Kia originally but stopped in and had a great sales rep. James Sheufelt. Answered all our questions and we settled on a new Sportage. The entire dealership was amazing, friendly and kno a great sales rep. James Sheufelt. Answered all our questions and we settled on a new Sportage. The entire dealership was amazing, friendly and knowledgeable. More

by sailinghigh1 Verified Customer Verified Customer

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