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9 Reviews of James Teng
March 02, 2024
I love their dealership they get you in they get you options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. Best customer service. More
by alexiusbolding0823
Verified CustomerOther Employees Tagged: Hector Briseno, Valor Ojeda, Nick Hernandez, Sam Caldwell, Arnaldo Perez, Marcos Rodriguez , Alex Jones, Bridget Gutierrez , zzPaul zzHewitt
Helpful 
January 30, 2024
I bought a car and Big Star Hyundai added in a after market service plan even after I asked them to remove it. I returned the two business days latter after I was reviewing my paper work and fond that i market service plan even after I asked them to remove it. I returned the two business days latter after I was reviewing my paper work and fond that it was indeed added. I asked if it could be removed and was told no. I asked to speck with the manager. Was told no and he would get in touch with me. They did not. I have reached out by phone and email and they still will not get back with me. I did not want the after market service addons and would not have bought the car if I was aware they were being added. More
by cillianbarrett
January 20, 2024
Our sales rep was James and he was very professional and patient with us, he explained every step and we did not feel rushed at all during the sales process. patient with us, he explained every step and we did not feel rushed at all during the sales process. More
by Jennifer A
November 30, 2023
Amazing knowledgeable salesman James Teng was awesome. No pressure just honest answers to all our questions. He is the best salesperson we have ever dealt with. Thank you No pressure just honest answers to all our questions. He is the best salesperson we have ever dealt with. Thank you More
by kmlabuff
October 30, 2023
Staff was very friendly and approachable. They made the entire negotiation process go by very quickly. They made the entire negotiation process go by very quickly. More
by rownakrahman
Other Employees Tagged: Brandon Sandoval, Sam Caldwell
October 07, 2023
Buying a car is a terrible experience! !! Salespeople do not listen to the customer; they keep pushing for more add-ons to drive up the price. We visited at least three other Hyundai deal !! Salespeople do not listen to the customer; they keep pushing for more add-ons to drive up the price. We visited at least three other Hyundai dealerships and as expected we received the xxxxty treatment. We came to Big Star because we bought our current vehicle, a brand new 2012 Veracruz, from here when it was Carter's Hyundai and we wanted a new vehicle since the Veracruz just passed 200,000 miles. At Big Star, James Teng listen to us and want we wanted. He initially arrived at a number that was higher than what we wanted but in further discussions came around to a number we both agreed on. His manager on the other hand push for higher amount and arrived at a number slightly higher than we wanted. We took it but this was not James fault. James worked well with us and I appreciate his candor and enthusiasm. More
by JAIMEPC
Other Employees Tagged: Juan Pena
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