Jami Meredith | Page 15

We love the service department! Jami IS the absolute best! She responds right away and is always honest about what can be or cannot be done! She is always very prompt and keeps me Jami IS the absolute best! She responds right away and is always honest about what can be or cannot be done! She is always very prompt and keeps me informed on progress! More

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We have purchased several vehicles from Acura Columbus over the years. All of which have been faithfully maintained by the dealership. Ironically, they have such high employee retention, that the mecha over the years. All of which have been faithfully maintained by the dealership. Ironically, they have such high employee retention, that the mechanic who serviced our first Acura (19 years ago) is still working at the dealership! I would not hesitate to buy another car from them, or take it back there for service! More

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Jami made service easy and had great communication. Adam made buying my lease out quick and painless. Thanks! Adam made buying my lease out quick and painless. Thanks! More

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Very professionally, servicing was done in a very timely way. I was kept in the loop all through. way. I was kept in the loop all through. More

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This dealership is always dependable, honest and reliable. The service representatives are top notch and candid about all your car repairs. I always take my cars here because I trust them. reliable. The service representatives are top notch and candid about all your car repairs. I always take my cars here because I trust them. More

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Top notch service department! This team goes above and beyond to make sure you have a great experience. Very efficient service speed. Super friendly and always looking out for the This team goes above and beyond to make sure you have a great experience. Very efficient service speed. Super friendly and always looking out for the customer! More

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Best ever. 0ver9 years ago new 2012 MDX delivered to work place, still take there for service. They take care of you. Jami very knowledgeable and since my car is getting up there, my next car will purch work place, still take there for service. They take care of you. Jami very knowledgeable and since my car is getting up there, my next car will purchase from Acura Columbus. Good job! More

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They offered me a loaner car while mine was being repaired. Great car. They kept me informed about my car since they had to keep it overnight. Excellent service! repaired. Great car. They kept me informed about my car since they had to keep it overnight. Excellent service! More

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We have purchased and service with Acura Columbus for approximately 10 yrs however this is the first time buying a brand new vehicle. I was nervous as the technology in the 2021 RDX was so advanced vs th approximately 10 yrs however this is the first time buying a brand new vehicle. I was nervous as the technology in the 2021 RDX was so advanced vs the 2013 I have been driving. The process from start to finish (including education to manage the technology) was seamless. I brought home my new RDX yesterday and thanks to salesman/educator Mike Shay I am driving today. Love the attention to detail this dealership provides, in every aspect from sales to finance to service. HIGHLY RECOMMEND! More

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Acura of Columbus ignored my request! I purchased a 2018 MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later I had the paint corrected and the vehicle ceramic coated. I contacted Acura of Columbus and had them put a note that I did not want them to do a courtesy wash anytime my car was serviced there. Last week I had brakes/rotors done, everything was great they picked my car up, did the repairs and returned it. Later when I got in to drive I notice the magnets I had next to the license plate were sitting on my passages seat. They washed my car.. now most folks wouldn’t care, but I am very particular, I know car washes do tons of damage to your vehicle’s paint! Today I washed my car like I do almost daily and notice tons of scratches and swirl marks all over the sides! I called Acura and spoke to Todd and he confirmed there in fact was a note to not wash my car but that apparently was ignored! I advised the rep of the damage, he advised that it was not possible. Not that Acura of Columbus cares, but I will not be back and I will make sure to spread the word of how they handle customers and their requests. Love the brand, but the customer service they like to boast about is subpar! More

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