Jamie Annese | Page 11

Sal has been recommending what is appropriate for my high performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provid performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provide the best quality care and maintenance for the brand new high performance supercar that was purchased last year. So far all the maintenance visits has been excellent as expected. I am impressed by the customer service and appreciate feeling as though I am not just another customer rolling in for car service. Jamie the female has also been helpful with taking care of my vehicle when a tire needed to be replaced from nail trauma. in a timely manner. Kudos to both service advisors and I hope to continue receiving excellent service from Ferman BMW. So far there is no reason to change to Porsche. I love the BMW M8 competition GC. More

by khambenton Verified Customer Verified Customer

Print

The service is always excellent at Ferman BMW and I never have any issues. Ferman answers all questions and addresses my issues. have any issues. Ferman answers all questions and addresses my issues. More

by klarocca2002 Verified Customer Verified Customer

Print

Jamie is amazing as always. Excellent service and prompt turnaround. The loaner staff is beyond nice as well! Excellent service and prompt turnaround. The loaner staff is beyond nice as well! More

by Lisa77 Verified Customer Verified Customer

Print

There was a nationwide recall for all BMWs in regards to the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep until my pick up, today, Tuesday, 23 Sep, the customer service was DISTURBINGLY terrible. I got told to sit in the waiting area and my service advisor Jamie would be right with me…wrong. Some other advisor, Kyle had told me about my tire which I knew about and am going to fix it but definitely not paying BMWs price. Jamie was just nonchalant, customer service was terrible. I had asked if I could get a loaner for just the one day so I could get to school and work and the response I received was, we have an uber account that I can call and get you an uber home. ARE YOU KIDDING ME? Today, I go in to pick the car up, as they were bringing the car up front, got told the car is sputtering so it has to go back to the mechanic who worked on my car. At this point, I was infuriated. I get told the car is ready and then it’s not. My husband had requested to speak to the Service Manager, Paul Saglione. That was a joke, he was very rude and condescending to my husband who was explaining things to him in a calm matter. It was just an overall terrible experience. My first and last time ever at Ferman BMW Palm Harbor. As a Human Resources Manager for the last 18 years in the United States Navy, this is how my husband and I get treated. TERRIBLE. I wrote this review 3 weeks ago and there has been no follow up from anyone. More

by no27 Verified Customer Verified Customer

Print

Service is always so quick and everyone is friendly, best customer service and my car always comes back perfect. customer service and my car always comes back perfect. More

by allym Verified Customer Verified Customer

Print

Jamie is the best! Coming from Bert Smith, the quality of service is far superior Coming from Bert Smith, the quality of service is far superior More

by christineheap3 Verified Customer Verified Customer

Print

very responsive service writer, very helpful, I really appreciate when I have a question or communication. I get immediate response and immediate feedback. appreciate when I have a question or communication. I get immediate response and immediate feedback. More

by no26 Verified Customer Verified Customer

Print

New BMW Issue. . Vehicle less than 3 weeks. No loaner . Customer communicated that repair issue was not resolved. No followup action by Service Advisor.Lack of con . Vehicle less than 3 weeks. No loaner . Customer communicated that repair issue was not resolved. No followup action by Service Advisor.Lack of concern. Service Department failed to provide Brand quality service. More

by ttaylordm Verified Customer Verified Customer

Print

I’ve been a Ferman BMW service customer for over 20 years because they’ve always delivered the kind of service I can count on. My most recent visit was no different. My service advisor, Jamie, plays a big ro because they’ve always delivered the kind of service I can count on. My most recent visit was no different. My service advisor, Jamie, plays a big role in why I keep coming back, professional, attentive, and detail-oriented, which makes every visit easy and dependable. Over the years, I’ve purchased and leased multiple BMWs, and the quality of care from Jamie and the Ferman BMW Service Center team has been a big reason for that loyalty. Every time I bring in my car, the service is consistently superior, and I leave knowing the service was done right. After two decades, they’ve earned my trust by taking care of my BMWs in a way that’s rare to find. More

by RSbmwdriving Verified Customer Verified Customer

Print

The staff is awesome ! I will also buy my next car from them ! The best dealership I will also buy my next car from them ! The best dealership More

by lhindsley Verified Customer Verified Customer

Print