Jamie Annese | Page 3

Jamie does a good job, but I just don’t feel like it’s a very personable atmosphere basically sort of unfriendly and most cases with most of the guys and one of them is horrible older gentleman I can’t thin very personable atmosphere basically sort of unfriendly and most cases with most of the guys and one of them is horrible older gentleman I can’t think of his name but they always to rush you to the waiting area instead of helping you right away and discussing any issues I don’t know it just seems a little tense all the time I wouldn’t go there if I didn’t have my car there but in any case, I’m sure they take care of you financially OK I am not perfectly sure but anyway, I wouldn’t recommend it as a regular visit my impression is that they are under pressure for management to do some performance things that they’re instructed to do heaven knows what they are, but they don’t seem to be as customer attentive as they wouldn’t be if they weren’t pressured so hard anyway that’s my take More

by Robert Verified Customer Verified Customer

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Jamie consistently provides exceptional customer service. She kept me informed throughout the process and the repair cost came in under the estimated amount. I will continue using Ferman BMW for my service She kept me informed throughout the process and the repair cost came in under the estimated amount. I will continue using Ferman BMW for my service needs. More

by joe.stephens22 Verified Customer Verified Customer

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As always they go above and beyond. I highly recommend Ferman BMW ! As always they go above and beyond in both the Sales and Service department. I highly recommend Ferman BMW . I highly recommend Ferman BMW ! As always they go above and beyond in both the Sales and Service department. I highly recommend Ferman BMW . More

by ELLENTACKETT Verified Customer Verified Customer

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Jamie was good and she explained the bad news (costs) in a very good way and manner. She is great! a very good way and manner. She is great! More

by jthomas44 Verified Customer Verified Customer

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Jamie was good and she explained the bad news (costs) in a very good way and manner. She is great! a very good way and manner. She is great! More

by jthomas44 Verified Customer Verified Customer

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Friendly They took care of from home update me frequently humble and professional Will use them again humble and professional Will use them again More

by SANTOSH9POTDAR Verified Customer Verified Customer

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Nice place to bring your car for service. , the people were polite and friendly Ok , the people were polite and friendly Ok More

by cookw4330 Verified Customer Verified Customer

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A month ago they put new pads and sensors on. I suspected the roots need replacement. The Service team said no. When I brought the car back a month later rotors were needed. They gave me a very n I suspected the roots need replacement. The Service team said no. When I brought the car back a month later rotors were needed. They gave me a very nice price break to make the deal fair. Everyone was professional, had my concerns documented and we came to a good conclusion. More

by Mwa381 Verified Customer Verified Customer

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Requested an oil change, one of the car washed and vacuumed, and I have small dots removed from the windshield. Car was not washed and vacuumed, and that could not be removed from the windshield. vacuumed, and I have small dots removed from the windshield. Car was not washed and vacuumed, and that could not be removed from the windshield. More

by gchism Verified Customer Verified Customer

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Jamie is always prompt, kind and helpful! The service at Ferman leaves my car feeling like new! The service at Ferman leaves my car feeling like new! More

by jmraponi Verified Customer Verified Customer

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