Jamie Brenneman

I am writing to request a review of a recent service experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-vo experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-volt battery. During the visit, I was advised that the vehicle required replacement of major components, including the SME and related safety modules, as a precautionary measure. These recommendations were presented as necessary despite the vehicle not exhibiting drivability issues related to the hybrid system. It was provided necessary by service advisor Jamie but the technician Ken stated “precautionary”. After retrieving the vehicle, replacing the 12-volt battery, clearing diagnostic codes, and driving the car over 80 miles under varied conditions (including Sport mode), the vehicle has operated perfectly. The hybrid battery charges and discharges normally, there are no warning lights present, HVAC functions correctly, and no diagnostic faults have returned. Based on the vehicle’s current operation and diagnostic status, I am concerned that the initial service recommendations provided by BMW of Catonsville may have been overly aggressive and not supported by the actual condition of the vehicle. I am requesting to review this case and provide guidance regarding the diagnostic process and repair recommendations that were made. Given that the vehicle is functioning properly without replacement of the SME or safety box, I am seeking clarification on the following: 1. What specific test results confirmed that the SME had failed? 2. Was the SME tested independently, or was the recommendation precautionary? 4. Under what circumstances would a deeply discharged 12-volt battery trigger SME-related fault codes without actual module failure? All it was a bad battery and they tried to upsell it. This why they call these places “stealership” The SME code they provided in the invoice was SME perDiagCode D6125-SME00000-90- 003. The first least aggressive approach would be to replace the 12V battery that was completely dead due to the cold. Also the 3 times I have gone there they never have a loaner vehicle. More

Report | Print

Top notch. Efficient. Cordial. Great communicator. Easy to schedule with. I am glad that BMW of Catonsville maintains continuity of service advisors and am Efficient. Cordial. Great communicator. Easy to schedule with. I am glad that BMW of Catonsville maintains continuity of service advisors and am grateful that Jamie handles my visits. She is also surrounded by a great team and I think that helps, too. :) More

Report | Print

I recently took my 2023 BMW X6 M50i in for maintenance service. Jamie Brenneman has been my service advisor for several years. I always depend upon her expertise to let me know whatever my vehicle require service. Jamie Brenneman has been my service advisor for several years. I always depend upon her expertise to let me know whatever my vehicle requires. She always hits or exceeds my expectations. She is an asset to BMW of Catonsville. I also received a BMW iX loaner car, which was also very nice. More

Report | Print

Excellent service, very little wait time and kudos to the operators that actually do the work on the cars. My service advisor Jamie Brenneman is AWESOME! operators that actually do the work on the cars. My service advisor Jamie Brenneman is AWESOME! More

Report | Print

Great experience. Jamie in service is who you want to deal with. She was AMAZING! Jamie in service is who you want to deal with. She was AMAZING! More

Report | Print

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

Report | Print

This dealership is the best! The sales team is knowledgeable and efficient. Brittany takes great care of her clients and works hard to ensure they are supported throughout the en The sales team is knowledgeable and efficient. Brittany takes great care of her clients and works hard to ensure they are supported throughout the entire process. The finance team is honest and helpful. You can count on Mark to get you the best rate and tell you the truth about what additional protections you need for your specific purchase. The service department is trustworthy and easy to work with. Jamie will take good care of you. You cannot go wrong here! More

Report | Print

Brittany Hill was absolutely amazing throughout my entire car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. B car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. Brittany truly listened to what I was looking for and went above and beyond to help me find the perfect vehicle. Her professionalism and genuine care made a real difference. I highly recommend Brittany if you want a seamless and personalized car-buying experience! More

Report | Print

I was a long time customer at another local BMW dealership for 17 years. When the ownership changed, the quality of service declined and my sales and service representatives ended up resigning. I d dealership for 17 years. When the ownership changed, the quality of service declined and my sales and service representatives ended up resigning. I decided to visit BMW of Catonsville at the recommendation of a friend and I was put into contact with Benn Edwards in sales and Jamie Brenneman in service. From my first visit with each of them, I immediately experienced everything that I had always loved about my former dealership before their decline. Although I was a first time customer at Catonsville, I was made to feel as valued as if I had been here for decades and I became immediately comfortable. The sales process was smooth and flawless, the service department is expertly and efficiently run, and I do not see myself working with any other dealership than Catonsville, any other sales representative than Benn Edwards, or any other service representative than Jamie Brenneman. If you are in the market for a BMW and value outstanding customer service, this is where you want to do business. More

Report | Print

How hard is it to replace a BMW windshield? Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jam Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jamie was fast, courteous, kind and was able to get me in for an appointment with a loaner vehicle in a very timely fashion. On top of that, she saved me $1000 on the original quote that I had received from the Sterling dealership bid that was rejected my auto insurance. I had 6 other companies say no to replacing my windshield before finding Jamie. Her bid was accepted by my auto insurance without question. When it came time for my lease end inspection, she arranged to have my car picked up at work due to my long clinic work hours and got the job done while I was working. The entire service department made me feel welcome and they all greeted me with smiles. They definitely understand customer service and how to make customers feel appreciated and valued. Despite the longer drive from DC, they earned a customer for life as long as I stay in the area. So appreciative of Jamie and her entire service department including all the service specialists and valet. Highly recommend them for all your BMW service needs More

Report | Print