Jamie Brenneman | Page 3

This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the experience and professionalism!! More

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Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

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With many thanks and appreciation to Sam today for providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been e providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been extenuating circumstances for the indifference; however, an acknowledgement would have been welcomed.) I felt it best to spontaneously go in-person to my BMW of Catonsville dealership (I am a client of 9 years) in order to receive immediate service... and Sam obliged with straightforward and efficient assistance. With much appreciation, Sam... thank you. More

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The advisors Jamie Brenneman and Brittany Hill are awesome and kept me informed! Give them raises ASAP!! awesome and kept me informed! Give them raises ASAP!! More

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My situation had been so very disappointing. My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stoppi My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stopping running 2 days later and on July 20 I was told the engine needed to be replaced. After paying $225 for a diagnostic , 5 days later it another major issue. Not 5 month just 5 days later. I was told if it stopped running or failed emission then bring it back to be fixed. I have emailed and talked to several people and not one of them will answer the question " How does my car have a major engine issue 5 days after having a diagnostic?" Supposedly there is metal in the oil pan. The turbo issue most likely put a strain on engine. More

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Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazing service on all of my M cars in the household.best service in the state!!! More

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Jamie Brenneman is my service advisor. Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring th Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring that we return the vehicle to the dealership immediately. Jamie arranged for us to have a 2022 BMW X5 with M package as a loaner car, while his car undergoes the required repairs. This X5 was identical to the X5 that had special ordered from the dealership in 2019. It was like having my old vehicle back only better. The loaner vehicle is fully loaded with the M package and also the driver assistance professional package, that my husband has in his current BMW. Once again, Jamie provided not only outstanding, but also individualized customer service. She remains an asset to the staff of BMW of Catonsville, as well as the BMW brand. More

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JAMIE IS AWESOME TIMES 10 ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST PERSON IN SERVICE I'VE EVER DEALT WITH !!!!!!!!!!!!!! GIVE HER A RAISE !!!!!!!!!!! MAK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST PERSON IN SERVICE I'VE EVER DEALT WITH !!!!!!!!!!!!!! GIVE HER A RAISE !!!!!!!!!!! MAKE HER DIRECTOR !!!!!!!!!!!!!!!! SHE GETS IT IN SERVICE !!!!!!!!! SHE EVEN MADE SURE THE REPAIR WORKED BEFORE I LEFT !!!!!!!! FIRST TIME IN 20 PLUS YEARS OF AUTO SERVICE A WRITER HAS ACTUALLY CHECKED CAR WITH ME RIGHT THERE !!!!!!!!!!!!!!! BEAUIFUL SERVICE RICH N More

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Jamie is always a please to work with. Very committed to ensuring her customers receive the best service possible. Thank you for the excellent customer service. Very committed to ensuring her customers receive the best service possible. Thank you for the excellent customer service. More

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Ron has been outstanding to work with from the moment we met and placed our special order. He arranged Performance Center delivery and kept us informed throughout the build and delivery process. Catonsville met and placed our special order. He arranged Performance Center delivery and kept us informed throughout the build and delivery process. Catonsville BMW has been as excited and supportive for us as we enjoy our M3. More

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