Jamie Kissinger | Page 2

Unlike other dealerships the Ferman sales staff is willing to go the extra 120% to make sure the customer is taken of. Tina answered my questions and suggested a similar model for my comparison lettin willing to go the extra 120% to make sure the customer is taken of. Tina answered my questions and suggested a similar model for my comparison letting us make the choice on the vehicle. The repair shop employees discovered the passenger side glass cracked at the bottom above window ledge. The repair was completed the next day. The customer care that Ferman employees showed was more than I had received from the non Ferman dealerships. More

by kribianszky Verified Customer Verified Customer

Report | Print

Steve, David, and all staff have always provided service with a smile. So far my visits have been a pleasure. with a smile. So far my visits have been a pleasure. More

by VT Verified Customer Verified Customer

Report | Print

Excellent Customer Service! Steve Brawer diagnosed the problem, opened a claim on my service contract and ordered my hub bearings. He is going to call me as soon as he can get a Steve Brawer diagnosed the problem, opened a claim on my service contract and ordered my hub bearings. He is going to call me as soon as he can get an eta on my parts. More

by Rob K Verified Customer Verified Customer

Report | Print

The staff was very knowledgeable, patient and friendly. Lizzy, Jody and Scott made it happen for us to get the Jeep Wrangler vehicle that we wanted. The service staff was excellent with our concerns and qu Lizzy, Jody and Scott made it happen for us to get the Jeep Wrangler vehicle that we wanted. The service staff was excellent with our concerns and questions as well. Thank you for your help. Very satisfied customers and will definitely recommend to our friends. More

by richboebel Verified Customer Verified Customer

Report | Print

They were amazing, although I will not be able to fix my car, it was nice to be treated with such care. car, it was nice to be treated with such care. More

by debbievaldes Verified Customer Verified Customer

Report | Print

Great customer service and timely too, very knowledgeable simple things got done quickly, reasonable in price simple things got done quickly, reasonable in price More

by mo19 Verified Customer Verified Customer

Report | Print

Domonic is a new service person at your dealership 3rd day on the job, he did a great job taking care of me. He was very friendly and I think he is going to be a great asset to your business. day on the job, he did a great job taking care of me. He was very friendly and I think he is going to be a great asset to your business. More

by broadus0106 Verified Customer Verified Customer

Report | Print

The entire experience at Ferman Dodge was very pleasant. The transition of the purchase was handled smoothly and with us in mind! The transition of the purchase was handled smoothly and with us in mind! More

by bakermihome Verified Customer Verified Customer

Report | Print

Service was very helpful and attentive to my needs. They repaired my truck quickly and kept me informed all the way. They repaired my truck quickly and kept me informed all the way. More

by bakermihome Verified Customer Verified Customer

Report | Print

My experience is if it is extended warranty work nobody likes to take the problem for the simple fact they get paid by the job not the hour and especially if it's something that's electrical forget about i likes to take the problem for the simple fact they get paid by the job not the hour and especially if it's something that's electrical forget about it also make a note of the mileage and how much fuel or if you have the Life360 app it explains everything that was my saving Grace after nearly a month with constant communication the issue was corrected but not after having to speak with the service manager More

by EVOWIDE1 Verified Customer Verified Customer

Report | Print