Jana Lillie

DO NOT BUY A USED CAR FROM CORWIN TOYOTA OF COLORADO SPRINGS I bought a used 2017 Sienna for $18,000 on December 16, 2025, including the installation of brand-new tires prior to alignment. Within just SPRINGS I bought a used 2017 Sienna for $18,000 on December 16, 2025, including the installation of brand-new tires prior to alignment. Within just 3 months, approximately 2,000 miles later I had to tow it for $700 to the dealership on March 17, 2026. Upon two separate inspections, I received an estimate for $18,000 in necessary repairs. The now reported issues: transmission failure (bearing failure), a destroyed transfer case, engine timing cover leaking, blown and leaking rear shocks, cylinder 4 misfire, requiring a tune-up, and a rear differential drain plug left halfway out. Multiple maintenance concerns were identified that clearly predated our purchase. NONE of these significant issues were disclosed on the used car inspection report before the time of sale. Based on the pictures given, it is evident that these problems existed prior to our purchase. This vehicle should not have been sold as “in good condition” and instead should have been sent to auction. It is unfathomable that a technician(s) had been under the car at least three times before we bought it and none of this was reported. Furthermore, shortly after buying the car, on February 19, 2026 purchased a second key fob to be programmed. During that visit, a 21-point inspection was conducted, and again, no issues or recommendations were noted beyond a routine driveline service email. We have called the Corwin corporate office twice and spoke with Mary Hjermstad who has emailed Curtis Hensley, General Manager, to contact us. It has now been two weeks, and no one has reached out. Warren Weimer, the service director, was willing to give us the driveline service. The used car manager is taking ZERO responsibility saying we bought it “as is”. Also stated willing to work with us on a trade per our service writer but at an EXTREME financial loss. My husband worked at that location for 4 years as a used car technician when it was Larry H. Miller Toyota and has been a professional automotive technician for 20+ years. This is our first experience with Corwin and I tell you a very egregious experience. The condition of this vehicle at the time of sale is unacceptable and should have been clearly identified. They show absolutely no care about their customers whatsoever. The lack of accountability and communication has only compounded the issue. We urge Corwin Toyota of Colorado Springs to review this situation seriously and work toward a fair and reasonable resolution. Wish I had the option to give Negative stars to everyone I gave 1 star to. Sad. But, want their names involved. More

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Jana was such a pleasure to work with and got me in the perfect 4Runner! Working with her feels like talking to a friend you’ve known for years and she definitely goes the extra mile to make sure her clien perfect 4Runner! Working with her feels like talking to a friend you’ve known for years and she definitely goes the extra mile to make sure her clients are happy! The morning after I purchased the 4Runner, I noticed the PPF was peeling off the front and she worked with service to get me in ASAP to fix it. We will absolutely work with Jana again in the future and I will recommend her highly to anyone looking for a new vehicle :) More

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Jana was an absolute joy to work with. She was very friendly, efficient and helped make our car buying process total stress free! Such a sweetheart, she also made best friends with our tod She was very friendly, efficient and helped make our car buying process total stress free! Such a sweetheart, she also made best friends with our toddler! Definitely recommend her to anyone, and if we ever are looking for another vehicle we will absolutely come to her. More

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I am giving 1 star because the service we got was just trash. Really only seems like the sales people just want a check and don't care about the customers. We have been trying to work a deal and they more trash. Really only seems like the sales people just want a check and don't care about the customers. We have been trying to work a deal and they more than lowball us on our vehicles but then don't want to make a deal with anything else. They lowball and then expect us to come out of pocket with a ridiculous downpayment just to still have a high monthly. We have gotten transferred to different people almost everytime. I keep telling them to contact me but they continue to blow my wife's phone up all day while she is at work. We have brought our vehicle in multiple times to service because of issues and everytime they tell us nothing wrong. When there clearly is a problem. We have bought 4 vehicles from them in the past years, a corolla, gr86, gr supra, and tundra. You would think you'd get some kind of loyalty discount even like $500 would be nice. Its the thought. But to keep buying vehicles like that and no benefits to the customer just the sales reps that's garbage. We have been buying and coming here for years but I think now you guys have lost 2 customers. My wife and myself. Can't justify coming here and trying to work deals with people that only care about stuffing their pockets and not truly helping. The finance section was rude too. The lady was upset she was staying late and we were trying to split the downpayment on our truck when we bought it but she just snatched the credit card from my wife and said "give me the dam card" then proceed to charge everything to it and give it back. Such unprofessionalism. Also we were told when we were buying the truck as a lease we would pay $500 down for $500 month on any SR5 tundra. That was false. Every single SR5 we looked at had modifications done to them and we kept being told, "sorry that's not part of the deal" when we were told they were. We ended up paying $900 month for the truck we want because they denied us on every other vehicle. They are dishonest, rude, and don't care about you. Find a different dealer and prevent the headache. For real. More

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It was a pleasure working with Jana. I had a brief encounter with James. Purchasing process was easy. I had a brief encounter with James. Purchasing process was easy. More

by MARYBOWERS2 Verified Customer Verified Customer

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Large section of vehicles. Reasonable pricing, and transparency. Fast and efficient dealership processes. Very pleased with my purchase. Reasonable pricing, and transparency. Fast and efficient dealership processes. Very pleased with my purchase. More

by STAMM.VICTORIA16 Verified Customer Verified Customer

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Working with Corwin Toyota was a pleasant experience. Everyone knew their job responsibilities and were easy to work with. Everyone knew their job responsibilities and were easy to work with. More

by NOSREDNAEVAD Verified Customer Verified Customer

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Jenn did a great job in communicating and made everything so easy even though i live in another state. Great experience and would definitely recommend Jenn as your next sales associate and Cowin Toyota for y so easy even though i live in another state. Great experience and would definitely recommend Jenn as your next sales associate and Cowin Toyota for your next vehicle purchase. More

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Dealing with Trenton and Jana was a very good experience. When finished I was comfortable that I had made the best decisions and look forward to a long relationship with CORWIN. When finished I was comfortable that I had made the best decisions and look forward to a long relationship with CORWIN. More

by PAINTBRUSH32 Verified Customer Verified Customer

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Great working with Jana and Ryan. Superior performance from both. Great customer service. Highly recommend. Superior performance from both. Great customer service. Highly recommend. More

by ED2PSYCH Verified Customer Verified Customer

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