Jason Logue | Page 42

Solid service I've used this service department three times. They were a little slow and parts were out of stock once but their work is good and I trust them. I've used this service department three times. They were a little slow and parts were out of stock once but their work is good and I trust them. More

by KJ Verified Customer Verified Customer

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Ferman Amazing staff. Went to go get my jeep serviced and was greeted by several staff members. I worked with Jason, and was extremely professional. Jason th Amazing staff. Went to go get my jeep serviced and was greeted by several staff members. I worked with Jason, and was extremely professional. Jason then told me about the service lounge and I was able to stay there until my vehicle was finished. Ferman offers several amenities to include tv, video games, wifi, coffee and donuts. Once my vehicle was finished, I received a text message and a staff member came into the lounge to get me. Would highly recommend to others. More

by Josh Verified Customer Verified Customer

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Great customer service, excellent communications I was kept informed of the status of my repair every step of the way. Jason & Steve as always were very professional & outstanding in taking care of a I was kept informed of the status of my repair every step of the way. Jason & Steve as always were very professional & outstanding in taking care of all of my concerns & needs. More

by luckydog0947 Verified Customer Verified Customer

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Quick and easy! Making an appointment on the website was easy. They already had my maintenance package on file so checking in and out was a breeze, and best of all: d Making an appointment on the website was easy. They already had my maintenance package on file so checking in and out was a breeze, and best of all: donuts!! More

by BRENTMOSH Verified Customer Verified Customer

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Excellent experience Uconnect problem repaired with excellent quality. Your quality of help is excellent, they know their job and treat the customer with the utmost respec Uconnect problem repaired with excellent quality. Your quality of help is excellent, they know their job and treat the customer with the utmost respect and kindness. More

by crealine Verified Customer Verified Customer

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Knowledge and concern The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went off. Jamie said to keep the appointment so that they can first see why it came on, and then to clear it to see what the problem was and how ro correct it for the future. He took his time explaining everything sharing his automotive knowledge. More

by Kathymiccio3 Verified Customer Verified Customer

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My Service Experience. I had a 1300 appointment. Got there about 15 mins. late. No worries. I was out of there within 2 hours. I was satisfied with the quality of work a I had a 1300 appointment. Got there about 15 mins. late. No worries. I was out of there within 2 hours. I was satisfied with the quality of work and timeliness. More

by Devildog92 Verified Customer Verified Customer

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BLUE PEN MARK ON MY D/DOOR! Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes at the door with no line, and no one acknowledged. Two employees were working and the others where looking past me like they do not work there and browsing on the computer, “appeared to be, AUTOTRADER”. Been a dodge fan for awhile with no issues, but sure surprised on this one. More

by Jasonlowe64 Verified Customer Verified Customer

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Too Automated While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails and text messages, we responded, but received nothing back. I called and left voice mail 3 times asking for a confirmation that service was done, the Jeep was detailed and the amount of final bill. I asked about one of the engine light issues but received only a vague explanation and we chose not to address it. After hearing nothing about the final invoice we went to the dealership. We walked into the service department and waited 5 minutes to be greeted - we were the only customers in there, but 3 employees (2 of which were having a discussion) and one who was looking at his computer, could not even be bothered to look at us and say "hey folks be with you in a minute." As small business owners we understand busy. We don't understand this. More

by TheDeckers Verified Customer Verified Customer

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FANTASTIC! Every is so polite and friendly. You don't feel like just a number. They go out of the way to find a method to fit you into what you came to buy. Leav Every is so polite and friendly. You don't feel like just a number. They go out of the way to find a method to fit you into what you came to buy. Leaving the Dealership happy! More

by mgcg Verified Customer Verified Customer

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