I guess they are all the same.
..I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright
..I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright spot was Hitoshi, and the only reason this isn’t a 1 star review. He gave me all of the paperwork I needed to get a refund on my extended warranty on my trade in, shopped around for a good rate, even after we had signed the paperwork.
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by AMCCREERY
Verified Customer
Verified Customer
May 07, 2025 -
INFINITI of Lynnwood responded
Thank you for taking the time to leave us your feedback. We're very sorry to hear that your car-buying experience left you feeling uncomfortable. While we’re pleased that you’re happy with your vehicle and grateful to Hitoshi for providing the level of service we strive for, it’s clear that other parts of your experience did not meet expectations.
We take concerns about honesty and transparency seriously, and we’d truly appreciate the opportunity to better understand what happened so we can address it directly.
If you have any questions or would like to speak further about your experience, please don’t hesitate to call me directly. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
📞 Direct: 425-605-1375
📧 Email: erica@infinitiofbellevue.com
May 22, 2025 -
INFINITI of Lynnwood responded
Hi Aaron,
Thank you again for continuing to share your feedback with us. We're truly sorry to hear that your most recent interaction has left you feeling disappointed and mistrustful of our team. That’s never the experience we intend to provide, especially for a returning client.
We understand your frustration regarding the resale pricing of your trade-in, and we appreciate you taking the time to communicate your concerns in such detail. While we strive to be as transparent as possible, we also recognize that pricing—both on trade-ins and resale—can sometimes lead to misunderstandings. Like any business, our pricing must take into account many operational costs: from reconditioning, staffing, and equipment, to overall market fluctuations, which can shift even in a short window of time.
That said, we sincerely regret that the way this was communicated left you feeling misled. While it's not standard practice to disclose future resale pricing at the time of trade-in, if a statement was made that caused confusion or misaligned expectations, we do take that seriously and are reviewing the situation internally. We also acknowledge that your past loyalty to our dealership deserved a better outcome.
We’re grateful that Hitoshi provided the level of service we aim for, and we deeply regret that the actions of others fell short of earning your continued trust. We will use this experience as an opportunity to reflect and improve our communication and processes moving forward.
If there’s ever anything further you'd like to discuss, please know that my door remains open.
Warm regards,
Erica Lin
Client Loyalty Manager
📞 Direct: 425-605-1375
📧 Email: erica@infinitiofbellevue.com
May 22, 2025 -
AMCCREERY responded
Update: I sent Erica an email on 5/8/2025 detailing my experience with screen shots and pictures. She replied later that day:
"Thank you for your response, and for taking the time to share your detailed experience with me, I regret if it was anything short of spectacular. I wanted to let you know that I am bringing this matter to the attention of the General Manager, for INFINITI of Lynnwood as I believe it deserves further review and clarification. I imagine we will be in touch with you in the near future. In the meantime, please do not hesitate to reachout to me if you have any further questions or concerns. I am committed to providing the best customer service."
After not getting a response, I sent a follow up email to Erica on 5/22. About 10 minutes later I received a phone call from Mario Rodriguez, the Finance Manager at Infiniti of Lynnwood. He did admit that they priced the vehicle differently than what Jason said they would, and mentioned the market changing affected their decision. I told him that I didn't expect them to do anything to fix the situation, as really the only thing that would be acceptable to me is if they wrote me a check for the difference in what they priced the Sequoia at, which I knew they wouldn't do. He asked me that if they had not sold the car in 90 days and taken a loss on it if I would be so willing to write a check for the difference. I told him that I would not be willing, but I'm also not the one who was untruthful. He then tried to me that they hadn't sold the car yet, which I also knew wasn't true. He then said that they sold it for $68k. I have know way of know if this it true or not, but given the time it spent on the lot as well as the past lies, I also find this hard to believe. Finally, I told Mario that they had lost so much credibility with me it completely negated the positive experience that I had the last time I purchased a car from them and why I was willing to drive an hour to buy another one.
The lack of integrity at Infiniti of Lynnwood doesn't appear to be isolated to a couple of individuals. My conversation with Mario leads me to believe that it is pervasive throughout the dealership. I will never purchase another vehicle from Infiniti of Lynnwood and will tell everyone I know to not shop there either.
Good quality of service for customer.
The team are friendly and coperative. I recommend infiniti for my friends
The team are friendly and coperative. I recommend infiniti for my friends
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by abdulnasir2009
Verified Customer
Verified Customer
Apr 05, 2025 -
INFINITI of Lynnwood responded
Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out.
If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service.
Best regards,
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
I bought a vehicle that had issues.
It was quite a struggle in the beginning, and I didn’t think that I would ever shop at Infiniti again.
However, It was quite a struggle to reach th
It was quite a struggle in the beginning, and I didn’t think that I would ever shop at Infiniti again.
However, It was quite a struggle to reach the right person, but once I finally reached the right person, all of my issues were handled! And I must say that Joel that service department guy was phenomenal!
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by GREENMELISSAF
Verified Customer
Verified Customer
Feb 23, 2025 -
INFINITI of Lynnwood responded
Thank you for taking the time to share your experience with us Melissa. We're sorry to hear that you encountered issues initially, but we're happy to know that once you connected with the right person, your concerns were resolved. We'll be sure to pass along your kind words to Joel and the rest of our team. We strive to make sure every customer leaves satisfied, and your feedback means a lot to us. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Great service, thank you.
It was a very efficient and easy process to transact purchase.
It was a very efficient and easy process to transact purchase.
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by MATTW_OLSON
Verified Customer
Verified Customer
Feb 03, 2025 -
INFINITI of Lynnwood responded
Thank you for your kind words and 5-star review Matt! We're thrilled to hear you had a great experience with Jason and Hitoshi! We strive to make our customers transactions as smooth and easy as possible, so it's wonderful to hear that we provided this experience with you. We value you, your business, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Amazing experience purchasing my first Infiniti QX60.
5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
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by AMCGUIRE
Verified Customer
Verified Customer
Jan 17, 2025 -
INFINITI of Lynnwood responded
Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Everyone was accommodating and willing to work with us.
Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress.
Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress.
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by BRAY829
Verified Customer
Verified Customer
Oct 24, 2024 -
INFINITI of Lynnwood responded
Thank you for your excellent review! We're thrilled to hear that your experience with us was positive and pressure-free. Our team strives to provide exceptional customer service and it's rewarding to know that we met your expectations. We really appreciate your kind words about our staff, they are d edicated to helping customers like you find their perfect vehicle. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
Friendly,listen, respectful,no “hard sell or pushy
behavior “ very good. Love the product, very well explained. Willingness to work with the customer.
behavior “ very good. Love the product, very well explained. Willingness to work with the customer.
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by ROSLYNV92
Verified Customer
Verified Customer
Oct 24, 2024 -
INFINITI of Lynnwood responded
Thank you so much for taking the time to share your positive experience with us! We're truly delighted to hear that your interactions were respectful and friendly, that the vehicle was well explained. We are especially happy to hear that you love the product! Thank you so much again for your kind wo rds, we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
It was the fastest and easiest purchase I've ever made at
a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make
a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make my purchase happen.
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by quattrokai18t
Verified Customer
Verified Customer
Oct 07, 2024 -
INFINITI of Lynnwood responded
Quattrokai18t, we are so pleased you enjoyed your visit to INFINITI Of Lynnwood! We're very glad to hear that our team was able to break down what your purchase would look like in a way that's easy to understand, and that works for you! Please let us know if there is anything else we can do for you; If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
The experience was fast and efficient.
Friendly and helpful staff. Transparent negotiations. Great vehicle that we are very happy with.
Friendly and helpful staff. Transparent negotiations. Great vehicle that we are very happy with.
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by rodtoll
Verified Customer
Verified Customer
Oct 07, 2024 -
INFINITI of Lynnwood responded
Hi Rodtoll, thank you so much for taking the time to leave us a review at Infiniti of Lynnwood! We are so pleased to hear that you found our staff friendly and helpful, and we are so glad that you found the negotiating terms to be clear and transparent. Congratulations to you! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service.
Erica Lin
Client Loyalty Manager
Direct: 425-605-1375
Email: erica@infinitiofbellevue.com
The worst purchase ever.
Delivery was 3 weeks long! The car had damage that was not disclosed! The dealership would not respond to my requests! Whatever you do??? Do not buy
Delivery was 3 weeks long! The car had damage that was not disclosed! The dealership would not respond to my requests! Whatever you do??? Do not buy long distance from this company!
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by giovanne69
Verified Customer
Verified Customer
Oct 07, 2024 -
INFINITI of Lynnwood responded
Giovanne69, thank you for taking the time to let us know how we did, we truly appreciate your honest feedback. It is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (425) 563-66 00 when you have a chance. Thank you, and we look forward to hearing from you.
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