Jason Oquendo | Page 5

New Sonata Lease Reginald was great! Would recommend his sales service to friends and family looking to purchase a Hyundai !!!! However, Reginald took 30 min to fi Reginald was great! Would recommend his sales service to friends and family looking to purchase a Hyundai !!!! However, Reginald took 30 min to finish his paperwork yet I did not gain access to my vehicle or leave the dealership until 1:20pm. Having arrived at 8:45am that is nearly 5 hours. This Process took much too long. 5 hours to turn over lease and lease new car with client who has a 13 yr history with the dealership and Hyundai is outrageous!! I have a great credit rating, no change to business or personal info. So just what keeps the purchasing of a car at 5 hours?? Next time I will shop for a car, test drive, negotiate a price and then come back when the car is ready and paperwork is on the desk waiting to be signed!!!! On the other hand, so glad we could continue our relationship with another lease. I love my Hyundai cars and your dealership service department is the very best!!!! More

by msquirt117 Verified Customer Verified Customer

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Long wait processing papers I drove several cars before making a decision and the staff was extremely friendly and at the end when I made a decision on which car I wanted the sta I drove several cars before making a decision and the staff was extremely friendly and at the end when I made a decision on which car I wanted the started processing the paperwork which took several hours but it was on a Saturday and the work got done. So I am grateful. More

by jesus0526 Verified Customer Verified Customer

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Very Friendly I went to the dealership to lease my first vechile. Greg greeting my boyfriend and I with a smile. He was very friendly, pleasant and knowledgeable ab I went to the dealership to lease my first vechile. Greg greeting my boyfriend and I with a smile. He was very friendly, pleasant and knowledgeable about the vechile. We left with a 2016 CX-5 Grand Touring and we are very happy with it!!! More

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excellent service and agents Jodi delia was the agent that helped me through this purchase she was amazing. Very knowledgeable bout everything friendly anb made me very confortabl Jodi delia was the agent that helped me through this purchase she was amazing. Very knowledgeable bout everything friendly anb made me very confortable throughout the whole process. I am vey satisfied in overall. Jason oquendo also help me with the process and set a nice deal for me. Thank you guys More

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Awesome Experience! I had the best car buying experience at Pacifico Hyundai. My sales professional name is Reginald Jefferson he made my car buying experience easy and p I had the best car buying experience at Pacifico Hyundai. My sales professional name is Reginald Jefferson he made my car buying experience easy and pleasant. All of the staff I came in contact were helpful. Thanks Chris Harmon and Jason Oquendo. I will definitely be back again. More

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Excellent Service Dealing with the salespeople at the dealership was excellent. I felt welcomed and the price was great! I felt no pressure to purchase a car that I was Dealing with the salespeople at the dealership was excellent. I felt welcomed and the price was great! I felt no pressure to purchase a car that I was not interested in. I got the car I wanted! More

by Cargirl Verified Customer Verified Customer

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Stress Free Experience This is the 3rd Hyundai I have purchased from Pacifico. The reason I purchased number 2 & 3 was the professional and courteous manner which I was trea This is the 3rd Hyundai I have purchased from Pacifico. The reason I purchased number 2 & 3 was the professional and courteous manner which I was treated by Greg Glascoe. Knowledgeable, professional and a true gentleman. His after sales contact made me feel like I had made a friend for life, Others I dealt with included Chris, Jason, Jerry and Ed,,,,all combined to make this car buying experience, "Stress Free".... More

by jlatrech Verified Customer Verified Customer

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Stress Free Exoerience Just purchased my second Hyundai from Pacifico and Greg Glascoe. From the time you step into the showroom and meet Greg, you know you are in good hand Just purchased my second Hyundai from Pacifico and Greg Glascoe. From the time you step into the showroom and meet Greg, you know you are in good hands. From the dtart of the car buying experience Greg makes the entire experience "stress free". If you are in the car buying mood, see Greg. You won't be sorry. Also had the opportunity to work with Ed, Chris, Jerry and Jason. The best. More

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Outstanding Customer Service! A huge thank you to Jodi for making my car buying experience a great one. Jodi showed outstanding customer service, caring and thoughtfulness during A huge thank you to Jodi for making my car buying experience a great one. Jodi showed outstanding customer service, caring and thoughtfulness during my time at Pacifico. She explained all details and options that were available, made me feel at home with a warm smile and coffee and did not pressure me when I was unsure of the car and gave me an opportunity to research and return to buy the car. Also add that Jason in the finance dept. was a great help is explaining additional warranty options along with no pressure to purchase. Pacifico has an outstanding team that I was very luck to work with. I will also be sending our company over to Pacifico for our next company car. Thank you once again! Carol More

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The Best Hyundai car-dealership in the area! We purchased our car from Pacifico and couldn't possibly have had a better experience. Here are the reasons why we thought they were the best among mo We purchased our car from Pacifico and couldn't possibly have had a better experience. Here are the reasons why we thought they were the best among more than a dozen car-dealerships that we visited across both New Jersey and Pennsylvania: 1) Great website with accurate breakdown of prices: Pacifico's website is user-friendly and lists the deals where you would expect to see them. They also have something very rare for car-dealership websites: For each deal, the Pacifico website gives you the breakdown of how much the car cost originally, itemizes each discount you're getting, and includes information about the reason for the discount so that you can calculate the cost of the car when you don't receive a discount that you're not eligible for. 2) Sold us the car for the true car best price: We found the best price on offer from Truecar for the Hyundai Sonata that we were interested in. The best price from Truecar was the deal on offer from Pacifico. Besides, the price that I got from the sales rep matched the price on their website, which in turn matched the price on TrueCar, so they get points for transparency. They also accepted our trade-in car for its KBB value. 3) Outstanding customer service: Folks at Pacifico are exceptionally friendly and are highly professional from the outset. Greg Glascoe, our sales representative, is affable and helpful, and helps make the experience of buying a car more pleasant (many other sales reps from other dealerships were sleazeballs!). Jason Oquendo, the manager, came across as honest and totally on top of things: he knows what he's talking about and he was able to handle all the more difficult questions we had (like how hard would it be to get the car registered in other states, how the down payments and car loans would work etc.). Since they're as good as they are, wait-times can be a little high, but you usually get your job done. 4) *Not* pushy: I know this still falls under customer service, but it deserves its own point! We liked the Hyundai Sonata that we saw at Pacifico, but we wanted to get the best deal, and we shopped around. We were honest with Pacifico that that's exactly what we were doing. In spite of that, they were never pushy and never asked us to 'grab the deal while it lasted' (like other dealerships did). There was only one time that they were 'pushy' in the least, and that's when they were trying to sell us some extra warranty, but they backed down quickly enough once we showed that we weren't interested. 5) Go out of their way to ensure customer satisfaction: Our license plates were coming in from a different state and we had temporary license tags. The license plates were delayed though because of a blizzard and we were concerned about having the car parked out on Philly's streets. We asked Greg Glascoe, our sales rep, if we could leave our car at Pacifico until our plates arrived and he was more than happy to do this (even threw in a free car-wash!). Pacifico stored our car for three weeks (for a week even after the license plates arrived since we were on travel and couldn't come take the car). Our experience with Pacifico was hands-down *the best* among the dozens of car-dealerships we visited across New Jersey and Pennsylvania. We endorse them 100%. More

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