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Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
189 Reviews
4.2

189 Reviews

Write a Review

189 Reviews of Jason Paez

January 27, 2026

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Employee Rating

Bad experience, never see it before. Sales Manager is mean. No showing car details and no helping with anything. More

by RUYIWU1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mario Eshak, Jake Saleh

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January 22, 2026

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Employee Rating

Great ; kind ; honest service man , would introduce to all my friends to buy more Mercede More

by WONGTAI888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Jan 22, 2026

Mercedes-Benz of West Covina responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2026

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Employee Rating

Made me disappointed. Wasted me too much time and patience, hope you have a good day. More

by VICTORLI1689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 21, 2026

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience, Victor, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 16, 2026

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Employee Rating

I do not like change my sevice advise and oil change is too expence than BMW More

by APLC48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Jan 19, 2026

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 15, 2026

Dealership Rating
Employee Rating

Good, responsive Internet sales person. Flexibility to meet my unusual delivery needs. Good price for vehicle and it arrived in excellent condition. Happy customer. . More

by raweil
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak

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Jan 15, 2026

Mercedes-Benz of West Covina responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 05, 2026

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Employee Rating

Great service! and great customer care and got it done in the time I needed it. More

by INFO@MIKHAILDESIGNS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto Quiroz, Jake Saleh

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Jan 05, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 27, 2025

Dealership Rating
Employee Rating

Courteous agent clean and on time my car is done and snacks are good and bathroom is clean and smell good More

by ESANTELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2025

Mercedes-Benz of West Covina responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 26, 2025

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Employee Rating

Take month and a half to fix my vehicle not as acceptable! and very expensive More

by STEVENTHLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 07, 2026

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Steven, and hopefully, we can get to the bottom of this.

December 22, 2025

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Employee Rating

The service was excellent. A very new loaner vehicle was provided during the repair, and the entire process was highly efficient. More

by simplegleerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Dec 22, 2025

Mercedes-Benz of West Covina responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of West Covina.

December 19, 2025

Dealership Rating
Employee Rating

I like good service and excellent take care. When I need new car I’m going to shop. More

by 602184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Lee and technician Bryan.

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Dec 19, 2025

Mercedes-Benz of West Covina responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of West Covina.

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