Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez | Page 2

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
248 Reviews
4.2

248 Reviews

Write a Review

248 Reviews of Jason Paez

September 23, 2026

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Employee Rating

Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 21, 2026

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Very good customer service from Peter He did everything to comply with our requests Thanks Peter More

by oregelgerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Sally Lao

Sep 21, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your GLE 350 met your requests so thoroughly is rewarding. Hearing your kind words and seeing your five-star rating means a lot to our service department.

September 07, 2026

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John was extremely helpful. Follow up with me on every step of the way until service was completed. More

by JORGE2086.JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh

Sep 07, 2026

Mercedes-Benz of West Covina responded

Hearing that you appreciated the step-by-step updates means a lot to our service team. Our team is pleased we could keep you informed at every stage until the service on your Mercedes-Benz E-Class was completed. Thank you for the five-star rating.

August 29, 2026

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Peter Yee is very helpful. I have been with Mercedes since 2013, he’s the best More

by chinghsiuchen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 29, 2026

Mercedes-Benz of West Covina responded

Knowing you’ve trusted our service department since 2013 and that our team has been so helpful means a great deal to us. We’re glad the service on your Mercedes-Benz GLC 300 met your needs.

August 28, 2026

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I brought new Mercedes sprinter and battery has problem and there are codes that need fix , this Mercedes did everything to not warranty battery and did not fix codes I am very disappointed in this dealer More

by DMGONZALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mario Eshak, Jake Saleh , Alejandro Jimenez

Sep 03, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention. We and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 25, 2026

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Employee Rating

I fixed my brakes and second day i heard same noise coming out from the new brakes, renting the car staff are very not helpful More

by Mark
Workmanship
Recommend Dealer
No
Aug 28, 2026

Mercedes-Benz of West Covina responded

Thank you, Mark, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 17, 2026

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Excellent customer service! They were honest, professional, and efficient, with no unnecessary repairs or long wait times. They matched the pricing from the Ontario location, an More

by Shantel626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh , Liz Huape

Aug 17, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your E-Class met your expectations for honesty and efficiency is rewarding. Our team is pleased we could match the Ontario location pricing and keep wait times short. Your recommendation means a great deal to our service department.

August 15, 2026

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I made an appointment and was told it would take about 2 hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped More

by Buttonqueen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2026

Mercedes-Benz of West Covina responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 13, 2026

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Everything was first class. Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, More

by jeffabe57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shadi Darwich, Mario Eshak

Aug 17, 2026

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2026

Dealership Rating
Employee Rating

I’ve had a great experience with Rabi. He’s a true professional, honest, and knowledgeable. If you’re looking for a vehicle, I highly recommend going straight to him—you’ll be in good hand More

by POULAZAKI14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shadi Darwich, Jake Saleh

Aug 01, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to know our team’s honest and professional approach stood out. Congratulations on your new Mercedes-Benz GLC-Class. Thank you for recommending us; we look forward to assisting you again.

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