Justice was the best sales person we have ever dealt with
buying a new car. My wife and I felt at home with him and his team. No smoke and mirrors! You won't be disappointed! Give him your business!
buying a new car. My wife and I felt at home with him and his team. No smoke and mirrors! You won't be disappointed! Give him your business!
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by Sd
Oct 16, 2020 -
Flood Mazda responded
This is what we strive for. Thank you so much for allowing us to earn your business. We look forward to working with you in the near future.
All the best,
Team Flood Mazda
I drove an hour away to Flood Mazda and it was well worth
the drive because the staff at Flood Mazda was so helpful and kind. Phil and Jason made the car buying process easy and not stressful unlike other de
the drive because the staff at Flood Mazda was so helpful and kind. Phil and Jason made the car buying process easy and not stressful unlike other dealerships I went to! They made my son Ricky & I feel comfortable. I would recommend this dealership to everybody. They really worked hard to help me get a car that I love.
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by cristinaholland12345
Oct 16, 2020 -
Flood Mazda responded
Cristina, it was great to meet you, little Ricky and big Ricky. We certainly hope you are loving your new Jeep. Thank you for taking the time to share your story with everyone.
All the best,
I was very impressed with the service I received from
Phil Barry. He was professional, courteous, knowledgeable and extremely sensitive to my lease interest. Patience and attention to detail are two of h
Phil Barry. He was professional, courteous, knowledgeable and extremely sensitive to my lease interest. Patience and attention to detail are two of his virtues.
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by Ray
Other Employees Tagged:
Cody Harvey
, Zach Albanese, Phillip Barry
Oct 16, 2020 -
Flood Mazda responded
Ray, it was awesome working with you. I hope you and your lady love your new wheels.
All the best,
Team Flood Mazda
So good I actually wanted to review so others would know
The salesmen and staff here are unbelievable. I entered the dealership with an idea of what I wanted but really just browsing for the day. They were i
The salesmen and staff here are unbelievable. I entered the dealership with an idea of what I wanted but really just browsing for the day. They were incredibly attentive and helpful, not leaving me waiting at all! At the end of my visit, there was no pressure to buy a car that day. They even told me how frequently cars came in and what their stock looked like so I could wait it out if I preferred. Ultimately, I came back a few days later to get the car I wanted, but I really appreciated their patience and how willing they were to share information with me throughout the process.
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by relb
Oct 16, 2020 -
Flood Mazda responded
This awesome. A review is a great way to share your story so that other people can benefit from what you discovered here. Thank you so much for letting everyone know what to expect when they come to the dealership.
We certainly hope you love your new wheels and look forward to working with you in the future.
All the best,
Team Flood Mazda
Really disappointing experience. After reaching out to
the dealer based upon a price quoted on their website that indicate a “dealer discount” it turned out they lumped incentives and rebates and did not
the dealer based upon a price quoted on their website that indicate a “dealer discount” it turned out they lumped incentives and rebates and did not break out properly. There was no disclosure and their site only allows for typographical errors. Unfortunate because I was ready to lease the car at the quoted price from their website. Especially troubling was the lack of follow up from the dealer via email and being told to “slow down” when going over the particular details that are common with a lease. While visiting the dealer, the manager yelled at me the price on their website was only if I was willing to buy but not lease.
Definitely didn’t look like that according to their website. No incentives or rebates are mentioned in the dealer discount section and they in fact quote other incentives and rebates available in a manner that the consumer would believe could be combined.
I was hoping in the time of COVID to avoid any more unpleasantness in my life but I suppose car dealers do not feel the need to adapt their sales practices to ensure a smooth experience can be had.
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by PFox1
Jul 20, 2020 -
Flood Mazda responded
Mr. Fox,
I do not believe that is exactly accurate, the pricing of our vehicles listed DO NOT lump in incentives and rebates. The pricing listed is for a purchase not a lease in which you inquired about. There are different incentives and rebates for a lease vs. a purchase, we do not list our vehicles as leases but if you inquired for a lease quote we would have provided you a lease quote. As for you being told to slow down I believe it was because you were very aggressive with your demands and by you trying to get a lease quote to register the vehicle in Missouri which has different incentives and registration, sales tax that are different than Rhode Island. As for the manager yelling at you the price on the website was for a purchase not a lease, I was simply answering your question why the price listed on the website was different than the price of the lease from my office which was about 10 feet away while we both were communicating from that distance. I found it also strange that you knew the money factor the lease was being based on and the rest of your demands such as we were not allowed to sell the vehicle above invoice, were not able to mark up the money factor etc etc but could not understand that there are different incentives and rebates for a purchase vs. a lease. As for your comment as in the time of COVID, we are all experiencing the added stress and we have taken extreme measure to protect our employees and customers, we have created a delivery service for our sales customers and service customers. Keep in mind we all have a job to do and it is a much more pleasurable, less stressful experience for everyone when the customer and the sales rep work together. As the customer has the choice of where and whom they want to do business with so does the dealer have that choice. I'm sorry you feel the way you do but I believe your approach may have caused your own dissatisfaction. Flood Mazda is ranked as one of the highest when it comes to transparency, honesty and ease of doing business.
Thank you and best of luck finding the vehicle of your choice at the dealer of your choice.
Jul 20, 2020 -
Flood Mazda responded
Thank you for your input but we are compliant, best of luck and you have no need to be disappointed since we will not be doing business together.
Jul 20, 2020 -
Flood Mazda responded
Please do let me know of your results, and I hope this doesn't consume your whole day I'm sure you are still trying to find the vehicle so you can use your Missouri address in order to get owner loyalty for your mothers vehicle that will be in Rhode Island. Now who is not being compliant. Please feel free to have the Attorney General's office contact our General Manager personally. Thank you again it was such a pleasure to meet you.
Jul 20, 2020 -
Flood Mazda responded
Your aggressive ignorance is amusing and lack of knowledge is entertaining hope you enjoy your day as I'am being amused by your responses lol
Jul 20, 2020 -
Flood Mazda responded
First off, you said there is no disclaimer on our website. This is not true. Here it is below:
Disclaimer
We cannot be held responsible for typographical errors. If the posted or emailed price, incentive, vehicle or offer is incorrect due to typographical and or other errors we will only be responsible for honoring the correct price, incentive, vehicle or offer. It is your responsibility to verify with us that all details listed including price are accurate. Contact dealer for availability & pricing.
Secondly, you called the dealership and I was happy to assist you immediately. I just needed a moment to grab a piece of paper so that I could write everything down so that I didn't miss anything that was important to you and that I would be able to give the information to my finance manager firsthand to get you the best possible pricing. There were a lot of moving parts to what you were discussing with me (loyalty, grounding the car, the current pricing, you being from out of state, the current vehicle not being in state, how much you wanted to put down, the money factor and residual etc.). I gave you several verbal cues that I was uncomfortable with your methodology. I felt like you were verbally pushing me around from the onset of the call. A little professional courtesy goes a long way.
The best way to get what you want from a dealer is to be polite and communicate what you are looking for effectively. You were very aggressive and pushy on the phone to the point where I felt uncomfortable with you.
You showed up unannounced on Saturday and again were very pushy and aggressive. I felt completely blindsided/uncomfortable with you but was still happy to help as I always do my best and am relatively polite.
One of the many reasons I love working for Flood Auto Group is that they believe in investing in human capital. They ensure that we work in a safe and comfortable environment and we do not have to work with anyone that makes us uncomfortable.
Part of being a great company is looking out for your employees as well as your customers at the same time.
I asked my general manager for the numbers you were asking for with the money factor you asked for before the tax and registration, so that I could give you the numbers you were asking for.
Nobody was yelling at you as you state in your original review. Our general manager answered your questions about the money factor he used to arrive at his numbers. Both of you were talking to each other back and forth at the same volume.
In any case, I'm sorry that the numbers don't work for you and your mother. There's a right way and a wrong way to do things. I am a completely approachable reasonable person and happy to assist anyone who may need help whether it's just a test drive, gathering information or assisting them with the entire buying process.
If you or anyone else looks, they will see that your review is in beyond stark contrast to what other customers are saying about both myself and Flood Mazda both in Service and in Sales. We are known for delivering outstanding customer service, a transparent buying process, as well as doing everything we can for our customers.
While I appreciate people voicing their opinions in this format good or bad (even a negative review sometimes helps because it allows us to examine our processes and improve on a daily basis), there is a big difference from stating what you perceive your experience was and deliberately trying to inflict damage or to tear down our hard work.
We are all one Team here at Flood Mazda. We take pride in the work that we do and the service that we deliver.
I wish you luck and success on your search.
Best,
Jason J. Guilbault
Director of Business Development
Flood Mazda
220 Old Tower Hill Road
Wakefield, RI 02879
www.floodmazda.com
jguilbault@floodauto.com
dealership: 1.401.284.4700
direct: 1.401.284.4703
cell call/text: 1.401.400.2782
Jul 20, 2020 -
PFox1 responded
I recognize there are different rebates for purchase versus lease but my point is that you clearly listed the price on your website as wholly dealer discount. It did not specify for purchase only. It is actually adjacent to other incentives for lease that implies they could be combined. If I could post a screenshot to dispute your claim I would, but it clearly listed as a dealer discount. Seriously disappointed that you are unable to acknowledge the error in your pricing on your website. Take ownership and fix it rather than make excuses.
Jul 20, 2020 -
PFox1 responded
You clearly are not in compliance. Review 280-RICR-30-20-1.9(C) but of course we will see if the Attorney General's office agrees with you or with me.
Jul 20, 2020 -
PFox1 responded
Your ignorance is staggering. Best of luck continuing to mislead Rhode Island consumers.
Nov 25, 2020 -
PFox1 responded
Just reading this response and cannot believe they took this much effort to explain their poor service. If only they paid as much attention to improving the customer experience than they do to use half truths to manipulate the situation. There were no typographical errors, rather, misleading and manipulative pricing.
Was able to get a better deal for a better equipped vehicle at a more reputable dealership. Could not be happier!
My New Mazda
I recently purchased a 2020 MX5 RF and dealt with Anthony, Cody and Jason. This was the best new car purchasing experience I have ever had! I was tre
I recently purchased a 2020 MX5 RF and dealt with Anthony, Cody and Jason. This was the best new car purchasing experience I have ever had! I was treated in a super friendly, low pressure manner, it truly felt like I was dealing with friends and not strangers. I drove over 200 miles one way to purchase my car from Flood Mazda and the total mileage from start to finish with this purchase (800 miles) was well worth it. Obviously specific inventory led me to Flood Mazda but once here the way I was treated was a HUGE bonus. The car I purchased was a bit of a 'unicorn' and that fact could have driven the price up, but to their credit the 'guys' at Flood Mazda offered a fair purchase price. My only regret now is that it will be too far to have my new MX5 serviced at Flood Mazda. If their service department is only half as responsive, professional and responsive as their sales department there is no way anyone could go wrong with purchasing from Flood Mazda! Thanks again, time to 'drop the top' and go for a ride!
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by Dave
Jul 20, 2020 -
Flood Mazda responded
Hello Dave,
First let me congratulate you again on your new MX5 and thank you for your kind words it was OUR pleasure to assist you in your search and purchase of your vehicle, we wish you many years of joy and pleasure driving. Stay safe and feel free to contact Flood Mazda with any questions or concerns you may have.
Best car buying experience
Everyone at Flood Mazda was pleasant and easy to deal with. They were in tune with what we wanted. I never felt pressured. I would go back to Flood Ma
Everyone at Flood Mazda was pleasant and easy to deal with. They were in tune with what we wanted. I never felt pressured. I would go back to Flood Mazda anytime!
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by TIGGERTOO9
Verified Customer
Verified Customer
Oct 16, 2020 -
Flood Mazda responded
This great to hear. We hope your are loving your new wheels!!!!
All the best,
Team Flood Mazda
I have been a customer of Flood Mazda since 2013, just
I have been a customer of Flood Mazda since 2013, just leased my first vehicle and I can't say enough about how professional and friendly all the s
I have been a customer of Flood Mazda since 2013, just leased my first vehicle and I can't say enough about how professional and friendly all the staff were. They explained everything to me and answered all my questions. Phil, Cody, Jason and Russell were top notch no pressure. It was actually fun! Great Job, will be back for sure.
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by Catherine
Oct 16, 2020 -
Flood Mazda responded
This an excellent review. Thank you so much for your continued patronage. We appreciate you and the many years of loyalty.
All the best,
Team Flood Mazda
Friendly staff and great service
I have been a customer of Flood Mazda since 2011. I have purchased 3 vehicles. 2011 Miata, 2013 Miata, and 2019 CX5. I have had all 3 vehicles serv
I have been a customer of Flood Mazda since 2011. I have purchased 3 vehicles. 2011 Miata, 2013 Miata, and 2019 CX5. I have had all 3 vehicles serviced for oil, brakes, etc. During my last visit , I was concerned because of the pandemic. I was so happy that all the precautions were taken, chairs spaced, masks worn, and the service guy sent me a video to my phone showing me what he was doing and why. They are the BEST!
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by chemstou
Verified Customer
Verified Customer
Oct 23, 2020 -
Flood Mazda responded
Thanks for being a 3 time Mazda owner and bringing your vehicles to be serviced by us! We appreciate your business! We take everyone's safety seriously and we're glad we could put your mind at ease.
We came Justis and Cody made the process very easy and
simple within a few hours we were on our way. Will come back again!!
simple within a few hours we were on our way. Will come back again!!
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by Wesleywaynejones
Oct 23, 2020 -
Flood Mazda responded
We're happy that Justis and Cody we're there to simplify the process for you, Wesley. If you need anything at all, just contact us!