Javier Martinez
Javier Martinez at INFINITI of Lynnwood

Javier Martinez | Page 7

Sales Consultant

INFINITI of Lynnwood

17305 WA-99
Lynnwood, WA 98037

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4.7
66 Reviews
4.7

66 Reviews

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66 Reviews of Javier Martinez

September 27, 2023

Dealership Rating
Employee Rating

Lack of returned phone calls. The complete service before delivery was not done.I had to buy a new battery and oxygen sensor.I think if the service department had done a complete More

by jojgld@gmail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 27, 2023

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

September 23, 2023

Dealership Rating
Employee Rating

People are eager to help explain to us the features of the vehicles at dealership. That is the reason I do business at this place. Keep the spirit! More

by renlibo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez, Hitoshi Delica, Victor Gutierrez, Gurneet Jaswal , Marcus Harkins, Adam Krilevich, Mauricio Monico

Sep 25, 2023

INFINITI of Lynnwood responded

We appreciate you and your loyalty. Thank you for your visit and for taking the time to share your kind review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit. Thank you for choosing INFINITI of Lynnwood!

September 13, 2023

Dealership Rating
Employee Rating

Great experience buying my first car with Infiniti of Lynnwood. Honest people doing business, responsive, and followed through with their promises. More

by junowhatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sunil Loprinzi, Jason Lonsdale, Victor Gutierrez, Joel White , Chris Jeanneret, Ben Lutz, Kyra Russo

Sep 13, 2023

INFINITI of Lynnwood responded

Congratulations on your new car and thank you for choosing INFINITI of Lynnwood! It was our pleasure assisting you and we are grateful for your kind review. We are happy that our team provided a great purchase experience for you and we welcome every opportunity to assist you again in the future. We appreciate you and your business!

September 07, 2023

Dealership Rating
Employee Rating

Excellent customer service, as always! Everyone that I dealt with was friendly and professional. Great team! More

by jmp0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Lonsdale, Mario Rodriguez , Adam Krilevich

Sep 07, 2023

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business! We are that happy that our team provided you with excellent customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

August 20, 2023

Dealership Rating
Employee Rating

Infiniti of Lynnwood is an average customer dealership . At the beginning , trying to sale the auto and their dealership to me, everyone was great and professional. As soon as they received my $5000 down More

by william.lester17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 20, 2023

william.lester17 responded

INFINITI of Lynnwood Aug 20, 2023 william lester VERIFIED CUSTOMER Infiniti of Lynnwood is an average customer dealership . At the beginning , trying to sale the auto and their dealership to me, everyone was great and professional. As soon as they received my $5000 down payment, I could not get in touch or get a return call or text or email concerning the update of the purchase or shipping and I never found out what was the actual shipping cost. Every one disappeared except Victor. But he did not address all my concerns . And I had to remind him on sending me current pictures of the vehicle and pictures when the shipper arrive. After I gave the $5000, It turn into a nightmare of customer service disconnect. That is what all average auto dealership do to customers.

August 19, 2023

Dealership Rating
Employee Rating

Always great service at Infiniti of Lynnwood. Ben and the service department take great care. Thanks to Kai for helping reset the repair notifications. And to Kerry and Kyra More

by lsato88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hitoshi Delica, Victor Gutierrez, Gurneet Jaswal , Marcus Harkins, Adam Krilevich, Ben Lutz, Mauricio Monico, Kyra Russo

Sep 07, 2023

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben, Kai, Kyra and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time. Thank you for choosing INFINITI of Lynnwood!

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