Jay Escobar | Page 226

TC responded

Wow, even on this page more blatant LIES! Bhav did NOT say to bring the fob another day. I asked him THREE times if he was sure when he said "DON'T WORRY ABOUT THE KEY FOB". Why would I keep a key fob to a car I just turned in? I held onto it for two weeks, just in case. On week three I received the bill from Fusion. Why did nobody walk around the car returned and point out what I might be charged for? I had three months left on my lease and I would have had the bumpers taken care of for a fraction of the cost that Fusion is charging me. Bhav was in an obvious rush to go home...who wouldn't be after TEN hours trying to finish the lease process as a RETURNING lessee? He rolled his eyes and made expressions of disapproval each time I spoke with Jay, the sales manager. When I asked about the cargo cover, he told me to "take that one" (referring to the Trailhawk I was returning. Why on earth would you respond with more lies? Look at my review from March 2014 and compare. That review was positive! I am stating facts and Bayside Jeep has been nothing but dishonest in an attempt to protect its employee. The negative ratings all over this website speak for themselves. I will not the victim of a salesperson's lies. HE got his commission and no reason to care about the aftermath of his omissions, false statement and inaccurate instructions. Using my review to "further train staff to be crystal clear" does not help my situation on iota. I have spent countless hours on the phone with all parties involved. I am a loyal customer of Jeep since AMC was in existence and THIS is how I am treated? I wish I could just bring the new lease back and have NOTHING to do with Bayside Jeep.

TC responded

Update. The sales manager Jay called me to tell me that Bayside is cutting me a check for the cargo cover and fob. I must commend Jay as he is the only one to seemed to understand my feelings of the pressure sale from the beginning. I will follow up once I have that check in hand. I was asked to take down my negative review, but that would defeat the purpose. People need to know what I have endured due to Bhav's false statements, so you all can make your own choice to patronize Bayside Jeep or not. My first lease experience was 5 stars in 2014 and this time, as last time, my facts show you why this review is negative.

TC responded

And more. Sales manager Jay promised a check would be cut to cover the cargo cover and fob. I called to see where the said check was and Jay wouldn't come to the phone. Sal, another manager I told I am not getting it, I am "extorting" Chrysler by telling the truth! this is ludicrous!

TC responded

I have updated as ongoings transpire, There is absolutely no attempt to resolve in my favor. I tired to give Sales manager Jay a positive update since he promised to send me the check, but I understand now, that was merely a bribe for me to remove this review. I have been nothing but honest and I am exercising my right to review based on fact. I was told again my sales manager Sal, that I will not receive a check.

TC responded

Fusion Auto Finance was the ONLY sane voice in this horrific ordeal. Fusion dismissed the key fob and the cargo cover from the final bill. CHRYSLER HQ did absolutely nothing for customer satisfaction. They investigated and sided with their employees. It sickens me to be stuck with this vehicle for four years. A long time loyal customer is now waiting for her lease end in 4 years, to never be a patron of Bayside Jeep after THRITY years of owning/leasing Jeeps. Why I was charged a disposition fee when I leased another another vehicle is also beyond my comprehension.

TC responded

"Also, regarding the front bumper scratches mentioned this would not be an item that we would be able to cover under the manufacturer warranty as the dealership informed us that it may have been customer caused". MAY HAVE? Where's the proof, where are the pictures of the vehicle I returned, upon return? What a disgusting feeling to be STUCK driving a vehicle for the next 4 years that I should be proud of. I was promised a check for $700. I will stop at nothing to get it. How does a sales manager.dealership call a customer an extortionist for telling the truth, dangle a carrot and then not follow through until I remove this review? THAT IS A BRIBE against my freedom of speech!

TC responded

My mistake, the check is supposed to be for $580, not $700.

TC responded

And THIS is the typical response I get form Chrysler HQ; avoidance of the issues, and my reply: Thank you for your response; we have contacted the dealership regarding your request for documentation. We were informed that the Monroney label was placed in the sun visor; we also took the opportunity to order another Monroney label it should arrive shortly. Any further communication will be stored in our corporate records. I appreciate your looking into this,but again,, another LIE from Bayside. I have been calling them for over a month regarding the Monroney label. I am past my limit of tolerance for their deceit. I have been speaking with Lisa (unsure of her title) and she told me she is going to order the label. This is absolutely despicable. The lies are to much for me to continue to listen to. You want to continue to support your employees, while the customer is still disatisfied to the point where I no longer even want to drive a Jeep after 30 years. Please tell me ho to terminate this lease with NO penalties due to this cruel treatment. This too will go on my reviews as I have received nothing but false statements. I want PROOF that the 2014 returned vehicle arrived at its destination after lease n the exact same condition as I left it on December 26th 2016. If THAT is not feasible then how do I know what constitutes "excess damage". You seem to want to dissuade me from my original plea. Enough is enough! Yes, please get me the Monroney label in the mean time. I have reviews to write and I will be opening a case in small claims court. 1)Monroney label 2) check for $580 3) the statement WITH MY SIGNATURE of damages the night I left my 2014 option 4) take this Jeep back with no penalties for terminating my lease early.