Jay Parafina | Page 16

Highly trained, friendly staff with good follow up. I also got a loaner car that I loved(maybe my next new car?) I also got a loaner car that I loved(maybe my next new car?) More

by Laine Verified Customer Verified Customer

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I currently have my Subaru getting the engine replaced at 92,000 miles with an independent shop in Santa Rosa. The dealership wanted to wash out my crankcase at 300 a try, after trying that and a fuel cleane 92,000 miles with an independent shop in Santa Rosa. The dealership wanted to wash out my crankcase at 300 a try, after trying that and a fuel cleaner( The charge was 650 for that service). The noise from inside the motor was clear that something wasn't right, but it wasn't creating an error code. The shop in Santa Rosa took my car, listened to it, and said there was a noise from the #1 piston. Not news I wanted to hear on a 2018 car, but at least it's a decision. I'm irritated at Subaru of America for building a car that the short block fails at 92,000 miles with perfect maintenance. More

by JCHEETHAM66 Verified Customer Verified Customer

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Conveniently located Even though I was an hour late for my 7am appt you still let me drop my car my 7am appt you still let me drop my car More

by JSCH1492 Verified Customer Verified Customer

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Took my Crosstrek in b/c of a check engine light. Tech said it would be $245.00 to hook it up to the computer. 1-hr later mechanic said the problem was a faulty gas cap. No charge. Amazing!!! Tech said it would be $245.00 to hook it up to the computer. 1-hr later mechanic said the problem was a faulty gas cap. No charge. Amazing!!! More

by reedholderman Verified Customer Verified Customer

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Staff paid attention to my needs and developed a solution that met them with minimal cost. that met them with minimal cost. More

by JONHARRISONCC Verified Customer Verified Customer

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Good service and good communication. Service center was totally remodeled years ago since I bought my older car. Looks a lot better Service center was totally remodeled years ago since I bought my older car. Looks a lot better More

by cocoablini Verified Customer Verified Customer

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I would like to put in a commendation for your employee Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February 13, 2024 at approximately 1:00 p.m. While we were driving on 580 eastbound between the Bayview and Central Avenue exits, a man driving a silver BMW got behind us driving too fast. Michael was going about 60-65 in the fast lane and the man in the BMW was probably going around 80. Apparently we weren’t going fast enough because the man started tailgating, and then recklessly pulled in front of us and slowed to about 50 miles an hour while shaking his fist and giving Michael the finger. The BMW driver was obviously trying to pick a road rage fight, but Michael wasn’t having any of it. He kept the shuttle van speed steady and didn’t engage with the other driver. The BMW driver then sped off. Michael said, “he must be having a really bad day,” and we laughed about it. I was so impressed with Michael’s calm demeanor and professional driving skills that I felt compelled to share this story with you. Michael is an exemplary employee, and I’m glad he was my Shuttle Driver today. Once back at the shop, Peggy Martinez did such a good job explaining everything that had been inspected and fixed on my car, and made recommendations to get two of my tires immediately replaced, since the edges were balding. I'm getting that done today by my Tire guy, since I'm leaving for a 1,000+ mile road trip tomorrow. Overall, every employee at Albany Suburu Service Department I dealt with is friendly and professional, and best of all, laughed at my silly jokes, like: Two Jumper Cables walk into a bar, and the bartender says, "You guys better not be starting something!" :D More

by KGB.SF63 Verified Customer Verified Customer

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I bought 4 tires from Albany Subaru last year but when I took it oil change the tire rotation is not free. Disappointed. Other shops will give you free rotation if you buy the tires from them took it oil change the tire rotation is not free. Disappointed. Other shops will give you free rotation if you buy the tires from them More

by MFMANILA Verified Customer Verified Customer

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Attentive fair resourceful staff who found a way to solve a tricky problem of a key fob that wouls not open a tricky problem of a key fob that wouls not open More

by Laura Peck Verified Customer Verified Customer

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Albany Subaru has a great crew. Every person I've encountered there is attentive, friendly, and genuine. I trust them. Every person I've encountered there is attentive, friendly, and genuine. I trust them. More

by Jenny Verified Customer Verified Customer

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