Jay Parafina | Page 4

Easy to make an appointment, great customer service, and they take great care of my car they take great care of my car More

by chefmiachambers Verified Customer Verified Customer

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Great service from service rep to cashier. Less on star because they did not adjust my tire pressures to spec. Less on star because they did not adjust my tire pressures to spec. More

by davidt99 Verified Customer Verified Customer

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Everything worked very efficiently. I thought my back wiperblade was not changed as at first it did not work very well but I was assured that it was and eventually the wiper started wor I thought my back wiperblade was not changed as at first it did not work very well but I was assured that it was and eventually the wiper started working like it should. More

by marobin5464 Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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They couldn't deal with my inoperable Starlink system, other than that it was great. other than that it was great. More

by SWARRICK Verified Customer Verified Customer

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Excellent service. Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied More

by rafaelportillosal Verified Customer Verified Customer

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Mostly fine. Technician did not properly tighten lug nuts on one of the tires and I had to stop at a local tire shop to fix it. Technician did not properly tighten lug nuts on one of the tires and I had to stop at a local tire shop to fix it. More

by jcooney407 Verified Customer Verified Customer

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My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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I was able to quickly get an appointment. Service was timely.It was a good experience. Service was timely.It was a good experience. More

by revrlcphd Verified Customer Verified Customer

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While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

by TERESASCULPTS Verified Customer Verified Customer

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