Jay Rim | Page 12

Great sales great service will never go any where else as long as I need a car or service for a car. So happy with them long as I need a car or service for a car. So happy with them More

by Perez145 Verified Customer Verified Customer

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Excellent customer experience for 2020 highlander Internet pro, Jay Rim worked up prices for my tradein and for my new car over the phone. That is priceless is todays covid world. They located the per Internet pro, Jay Rim worked up prices for my tradein and for my new car over the phone. That is priceless is todays covid world. They located the perfect Highlander XLE, optioned as I requested, within days and even worked up a great financing rate. Kudos to this ownership too for the friendliness, professionalism and honesty of all the employees I encountered. Not all Toyota dealerships are the same, thats for sure!! More

by Supra97 Verified Customer Verified Customer

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Prompt, attentive and pleasant service I was assisted by Miriam Shanken, who gave excellent service and was a pleasure to be around. The experience was rounded out by a tour of my new vehic I was assisted by Miriam Shanken, who gave excellent service and was a pleasure to be around. The experience was rounded out by a tour of my new vehicle by Jay (?), the IT specalist (?), who was likewise terrific. Michael in Finance was great too. The was happy with the trade-in value of my old car and the advice I got on getting a new one. Great team. More

by MADELEINE_VILJOEN Verified Customer Verified Customer

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Miss Mariam was very patient with me and my family she was great professional she did a amazing job I would recommend her to any one was great professional she did a amazing job I would recommend her to any one More

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Ana was very helpful and accommodating as soon as I stepped into the dealership. Dealing with her was a very enjoyable experience and could not have gone any smoother. I highly recommended Toyota of stepped into the dealership. Dealing with her was a very enjoyable experience and could not have gone any smoother. I highly recommended Toyota of Hackensack, as well as the staff, and will be back in the future. More

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PLEASE READ IF YOUR SERIOUS ABOUT BUYING A CAR! Previously before ending up going with Toyota of Hackensack, I research every detail about the cars we were considering, all the way to the dealership Previously before ending up going with Toyota of Hackensack, I research every detail about the cars we were considering, all the way to the dealership reviews and sales team people that were mentioned. I had been speaking with 3 other dealers, one of which was horrendous to deal with and set a bad tone for what I thought I was about to embark on. Luckily, after several let downs and bad car salesmen tactics & demeaning conversations with the internet sales manager from another dealer in Queens, NY, I ended up contacting Toyota of Hackensack. I had a great experience with Stacey there who handles internet sales interests. We had emailed back and forth and spoke on the phone about pricing. I had several questions that she put me in touch with Jay the sales team manager. Jay was great! I was very transparent which I know you shouldn't be but he was very straight forward with me, so I was with him. I had a few questions about some of the vehicles listed and we talked numbers. We negotiated what he can do and was honest about how much room he actually has on a vehicle due to the demand during covid19. PLEASE KEEP THAT IN MIND, CARS ARE NOT AS AVAILABLE AS YOU MIGHT THINK! Jay and I came to an agreement before coming down to test drive the car and he honored that price. They sent me the breakdown of the car, the sale price and the their fees for processing paper work, and obtaining license and plates, registration, etc. He then handed me over to Ana Mayers. She gave me a call to set up a day to come drive the car. She's was awesome! Easy and straight forward. Dealers are busy right now and are working the best they can around appointments and walk ins. So give yourself a little more time and be patient when buying right now. This was actually really nice because it allowed me time to drive the car, park it and look at it thoroughly. I went the through the entire car and played tested the features on it. Then we took it for the drive. I was able tested its pick up and handling, shift the car in manual and back into drive. Ana was great, she allowed us to go on our own to drive it, I sent her a text as I was gone for about 40 mins and she was completely fine with it. I have to say this was probably the selling point for me here. Not feeling rushed to test it and get it back, there's no way to really know if you like a car in 25 mins and especially with a sales associate in the car with you asking distracting questions. This experience was amazing, you really get to listen for wind noise, feel bumps and decide if the car feels good over them and how it really handles turns. We brought it back and Ana was finished with her previous appointment and met us in the lot. We walked in went over the numbers and I resented her with the quote and she approved it with Jay and that was it. It was so easy. She's really good because she is real. I feel like sales associates sometimes try to engage you in a personal way but sometimes its too early. Ana, was just real and honest and when paper work was taking a while she was with another customer but would check on us in-between our wait time. This was a really great experience. I know some of the dealers have bad reviews and I took those into consideration before contacting Hackensack but I would say that this was not the case at all. I highly suggest you take into consideration my review here and definitely be patient right now if you are considering buy a car. Do your research online before you go. All vehicles have youtube videos of people reviewing them. This will help you know what your buying beforehand. Also, If you like a sales associate that is very well mannered and straight forward and allows you time to actually think, Ana Mayers is the person to ask for. She is attentive but without making you feel pressured. I took this time t write this because Ana was so great to deal with and I buying a car sucks as we know but alsoI know this will help someone else with the transaction. Thank you again, Jeffery More

by IONES0 Verified Customer Verified Customer

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We recently drove 35 miles in a severe thunderstorm that included hail to purchase a 4Runner. We walked in the door soggy and frazzled from our tension-filled drive. Upon entering the showroom, we were gree included hail to purchase a 4Runner. We walked in the door soggy and frazzled from our tension-filled drive. Upon entering the showroom, we were greeted by the very sweet and personable Melissa Louissaint and immediately felt at ease. She assured us we would be well taken care of and she delivered. Melissa tirelessly worked with us and never lost her sunny disposition on one the the summer’s stormiest days. It was one of the most pleasant experiences I’ve had in my 40-plus years of car buying. Later that evening, I pulled in my driveway with my new 4-runner. THANK YOU MELISSA! Well done! More

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Is unfear I pay full price/ interest for Toyota Rava 2020 on December 28 2019 three months late Toyota of Hackensack had a special with 0 interest, I was try for different way to get the same benefit th 2020 on December 28 2019 three months late Toyota of Hackensack had a special with 0 interest, I was try for different way to get the same benefit they didn’t do anything. Bad service foe the person who sole the card, she only ant to sale, them she More

by ACHE380 Verified Customer Verified Customer

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The worst customer service experience of my life! I bought my truck online, and when I received the truck there was a chip in the window. 2 days later, when I was getting into it to go get it fixed, I I bought my truck online, and when I received the truck there was a chip in the window. 2 days later, when I was getting into it to go get it fixed, I noticed that it had spread across the window requiring a full new window. I reported this to the dealership and they passed the buck to the shipper, who still has not responded. Then after waiting for over 2 months for my license plate registration , the dealer tells me I need to go weigh my truck!! Amazing that a Toyota dealership does not know how much a Toyota Tundra weighs! Many of my emails, calls and texts were never returnedI Or they told me they would get right back and then nothing happened! know it is Covid19, but a simple follow up is still possible, even from home! This pattern is seen from the General Manager, right down through the ranks. I would never buy another vehicle from this dealership, and would cation anyone shopping online to look somewhere else! More

by WADEWILDERMAN Verified Customer Verified Customer

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As a loyal Toyota customer for many years I am saddened to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repa to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repair to date. As I am concerned about the safety of my family, Toyota corporate arranged for a loaner until the repair was completed. I was told by the service manager, he would contact me within a few days when he had a loaner for me. This is now six months later. My wife and I have been leasing vehicles from Hackensack Toyota for the last 10 years and were once loyal Toyota customers. Unfortunately, I don’t think that trend will continue. More

by CCRUGNOLA Verified Customer Verified Customer

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