Jay Son | Page 4

Sales person Chevist Mitchell was really helpful and knowledgeable, pushed us towards the right car, and we are happy with the car. Would love to refer him to my friends! knowledgeable, pushed us towards the right car, and we are happy with the car. Would love to refer him to my friends! More

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I purchased a new GLC300 with Edward Moore and I am so happy with his service and the experience of shopping in Silver spring Mercedes. He was very attentive to my friend and I and answered all of our qu happy with his service and the experience of shopping in Silver spring Mercedes. He was very attentive to my friend and I and answered all of our questions and worked with us step by step. I had no idea which car I should purchase and Edward explained everything and made sure we were taken care of. His patience and knowledge did not go unnoticed. I am so happy to be in my new GLC300 so far ! Love shopping here and Ed’s service! More

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I must admit usually when purchasing a new car it takes all day to finalize the deal. Mercedes-Benz of Silver Spring as optimize this process where it is not only quick and efficient but also a pleasant e all day to finalize the deal. Mercedes-Benz of Silver Spring as optimize this process where it is not only quick and efficient but also a pleasant experience. I definitely would recommend this dealership to anybody looking for top quality service. More

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Due to the chip shortage and lack of cars on the lot, I decided to order my car which wasn’t an issue because the process was smooth and easy. It did take a while for the car to come in but I was ok with b decided to order my car which wasn’t an issue because the process was smooth and easy. It did take a while for the car to come in but I was ok with being patient. When the car arrived, the process again was smooth and quick. The car did come back from the manufacturer with the incorrect rims but the staff at Mercedes quickly corrected it and I am very pleased with my purchase. I will definitely be purchasing another Mercedes in the future from Silver Spring. More

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My GLC43 was missing the TIREFIT. I contacted Mercedes Sliver Spring and Jay responded to me. He helped ordered the missing TIREFIT for me. They're very responsive and friendly. Sliver Spring and Jay responded to me. He helped ordered the missing TIREFIT for me. They're very responsive and friendly. More

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Absolutely seamless process purchasing a vehicle at Mercedes of Silver Spring- and it all starts with the amazing leadership team! Buying a car should be this easy and enjoyable every time. Mercedes of Silver Spring- and it all starts with the amazing leadership team! Buying a car should be this easy and enjoyable every time. More

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Visited this dealership for the first time 2 years ago to purchase my CPO and now returned for my wife's new lease and will always go back. Best salesman I have ever worked with is Chevist Mitchell and the w purchase my CPO and now returned for my wife's new lease and will always go back. Best salesman I have ever worked with is Chevist Mitchell and the whole experience at MB of Silver Spring is top notch. Friendly, knowledgeable, and the best price you can get on a Benz that I know of. More

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I called Jay son a couple days ahead and asked a few questions.Then I told what wanted he forward that information to my saleperson who work with me over last to purchase. I were going in on saturday, b questions.Then I told what wanted he forward that information to my saleperson who work with me over last to purchase. I were going in on saturday, but decide to go in couple early. Mr Lovence called me follow up with early that morning he mention that his managers state that were coming in saturday, i informed him i were on my way now he said great. Everthing from that monent were history. Cenitin, Brad and william did a amazing job get me in and out. This tranaction have been the best that i experience from any dealship and saleperon give outstanding service ever time Thank for Job well done More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

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