Jay Son | Page 3

I called Jay son a couple days ahead and asked a few questions.Then I told what wanted he forward that information to my saleperson who work with me over last to purchase. I were going in on saturday, b questions.Then I told what wanted he forward that information to my saleperson who work with me over last to purchase. I were going in on saturday, but decide to go in couple early. Mr Lovence called me follow up with early that morning he mention that his managers state that were coming in saturday, i informed him i were on my way now he said great. Everthing from that monent were history. Cenitin, Brad and william did a amazing job get me in and out. This tranaction have been the best that i experience from any dealship and saleperon give outstanding service ever time Thank for Job well done More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

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Horrible experience trying to purchase my leased vehicle, misinformation, $45,000 wiring error, no solutions or apologies. My company credit is impacted. Wasted time & money misinformation, $45,000 wiring error, no solutions or apologies. My company credit is impacted. Wasted time & money More

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Very pleasant and knowledgeable about the vehicle and information that need to be provided. When I upgrade my vehicle Chevist is the guy to ask and look for information that need to be provided. When I upgrade my vehicle Chevist is the guy to ask and look for More

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Very professional staff especially during the Coronavirus pandemic. Spent the necessary time to explain and show us about the car. They were not pushy and were willing to negotiate. pandemic. Spent the necessary time to explain and show us about the car. They were not pushy and were willing to negotiate. More

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Chevist patience and impeccable customer service is to be commended He did an awesome job I’m very very satisfied He knew the product well commended He did an awesome job I’m very very satisfied He knew the product well More

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First-Rate Buying Experience. I knew I wanted to buy/lease a new 2019 luxury sedan. My research led me to three of the leading luxury automakers. My final stop was Mercedes-Benz o I knew I wanted to buy/lease a new 2019 luxury sedan. My research led me to three of the leading luxury automakers. My final stop was Mercedes-Benz of Silver Spring (MBSS), and after meeting Chevist Mitchell, Sales and Leasing Consultant, first impressions were lasting impressions. He welcomed me as if I was family; personable, patient, and professional and what I respected most, there was no pressure. His vast overall knowledge is impressive. I visited the dealership on three occasions, and every time, Chevist met me with the same enthusiasm. Finding the right car was a cinch for MBSS. Originally, I wanted to look at the C 300. However, during my visit I was introduced to Khalil Nuri, one of their Sales Manager's. After a brief discussion about my needs, he suggested I sit in the new 2019 A-Class Premium Small Sedan. Immediately, I knew the the size was perfect and after a test drive, I decided this was the car for me. Thanks to MBSS and their exemplary team of professionals, my entire car buying experience was first-rate. If you’re looking for a new Mercedes and want an awesome experience, I highly suggest you contact Mr. Chevist Mitchell, Mercedes-Benz of Silver Spring. You won’t regret it! More

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Excellent car My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work a My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work and pleasure. Thank you. More

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Smooth transition to new lease I have a good experience in working with the sales and finance team. They are very helpful in answering my questions and completed the paperwork of m I have a good experience in working with the sales and finance team. They are very helpful in answering my questions and completed the paperwork of my new lease. I would like to special thank to Celestine who helps with a smooth process during my visit. More

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