Jay Trabucco | Page 154

all around good experience There is a good selection of vehicles to choose from. Everybody was very friendly, easy to talk/deal with and really made me feel comfortable. Would There is a good selection of vehicles to choose from. Everybody was very friendly, easy to talk/deal with and really made me feel comfortable. Would buy from again. More

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outcome okay, process miserable "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and h "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after. However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions. Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it? Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange. Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it. But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity) I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer? There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about. *(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.) More

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Werner is a "Must Visit" Dealership David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the pr David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the professionalism of the Werner team- no high pressure, annoying people at Werner. Completely satisfied- will visit them first with my wife for her next car. More

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Best Experience with getting a new car I have ever had! Best Experience with getting a new car I have had so far! I am sure there will be any more to come as well, I will only be coming to Werner Mazda from Best Experience with getting a new car I have had so far! I am sure there will be any more to come as well, I will only be coming to Werner Mazda from now on. David, Rich, and Jay were all amazing, knowledgeable, friendly, helpful, patient and fast, in a good way, not once did I feel like they were trying to rush me out the door. PS. Whoever thought buying a new car with your toddler with you would be so easy! More

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Amazing service!!!! Cameron, Jay, and Rich. Made my purchase of a mazda cx5 effortless and amazing. Great group to work with!!! They really care. Thanks Kurt - milfo Cameron, Jay, and Rich. Made my purchase of a mazda cx5 effortless and amazing. Great group to work with!!! They really care. Thanks Kurt - milford nh More

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Excellent sales experience Can not say enough about the sales and service employees. Got a great car and had a great time. The sales team worked with me and made sure I did not Can not say enough about the sales and service employees. Got a great car and had a great time. The sales team worked with me and made sure I did not worry about anything. The service team cleaned and made sure my car was just like new. More

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"Best car buying experience!" - Mazda fan Bought my first Cx-5 Grand Touring 2017, I love this car. This car has Fantastic performance, Smooth ride, Upscale cabin, Roomy and comfortable leath Bought my first Cx-5 Grand Touring 2017, I love this car. This car has Fantastic performance, Smooth ride, Upscale cabin, Roomy and comfortable leather seats and leather along the doors and more options. David, was extremely helpful and he made it very enjoyable and easy! Thank you David for such a wonderful car buying experience! More

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Best in New Hampshire Werner Mazda, nestled in south Manchester, NH, was the best dealer,bu far, that we experinced when we recently shopped for a highly rated small SUV (w Werner Mazda, nestled in south Manchester, NH, was the best dealer,bu far, that we experinced when we recently shopped for a highly rated small SUV (with all the bells & whistles and great looks). This dealer in general and Eric Warner (sales) in particular simply out-did all competitors ... plus, we got the best value, and lowest price ... simply put, we couldn't ask for anymore. More

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Fantastic customer service Went in on a Tuesday evening to look at the CX-9 models left before closing with a 2012 CX-9. Our salesmen Mike was fantastic, they took the headache Went in on a Tuesday evening to look at the CX-9 models left before closing with a 2012 CX-9. Our salesmen Mike was fantastic, they took the headache out of purchasing a vehicle. More

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Great service and product and competitive price I found a 2016 Mazda CX6 (pre-owned certified) with just 5,000 miles driven at Werner Mazda and worked with David Lee on the purchase. I ultimately I found a 2016 Mazda CX6 (pre-owned certified) with just 5,000 miles driven at Werner Mazda and worked with David Lee on the purchase. I ultimately drove 200+/- miles to get the car. Once I arrived, Jay from finance had all paperwork already set up. Dave made the process easy and I love my car and the deal I got! I would recommend them and Dave to anyone. More

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