Jeff Arthur | Page 5

Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care it seem less detailed and disconnected from the customer care More

by horaceeads Verified Customer Verified Customer

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Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. A very professional service department. I would recommend them to all my family and friends. More

by walsh2 Verified Customer Verified Customer

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Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well very disappointed I have schedules to meet as well More

by tpfisher Verified Customer Verified Customer

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Has a worst appointment scheduling experience. Did online schedule from the car infotainment system. Went for appointment and they said online would not know about software update service restrict Did online schedule from the car infotainment system. Went for appointment and they said online would not know about software update service restrictions. They further said we have to schedule this appointment when there’s loaner vehicle available and receptionist will call me with further instructions. No one called me for three more days, so I called back and explain this issue and got my second appointment setup with them on phone. Come appointment day, I was told. No VW would not pay for loaner until they find recall is needed. So no loaner and you wait till they find out if the car has some screw ups before they approve loaner. Okay decided to drop it to finish this torture. Driver dropped me to friends shop. Now at the end of day they called said everything checks out, they upgraded software and took care of recall. Got in car and quickly checked software version on car screen and had same old software version. Went back inside and called service staff out and showed her on screen, she goes like now I have to wait for OTA update to happen and if it don’t bring it back in. So guys if you are retired and have bunch of time then deal with this nonsense. All of us are heading to future by VW runs backwards in sales and service due to untrained professionals and not to well configured software that actually fails you more. Very disappointed with this dealership. Had bought like 10 cars from this dealership over period of time but your values don’t hold up at this dealership. Made a mistake of buying VW. Would not recommend this dealership nor this brand. Both sucks. More

by Vee Patel Verified Customer Verified Customer

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We had the pleasure of working with Hiram to purchase our newest vehicle at Lakeland Volkswagen this weekend. When I first called and Hiram answered the phone, he quickly answered all of my questions, was ve newest vehicle at Lakeland Volkswagen this weekend. When I first called and Hiram answered the phone, he quickly answered all of my questions, was very respectful and helpful. We did not live close to this dealership but they had a vehicle that checked all of our boxes so we wanted to make sure all the ducks were in a row before making the drive over. Hiram greeted us and spent quality time with us making sure all of our questions were answered so that we knew everything there was to know about the vehicle and he was not pushy AT ALL. He was a breath of fresh air for the car buying business as we felt so comfortable and not pressured. Once we decided this was the vehicle for us, Hiram and Jeff were able and willing to work with us to reach a deal we were comfortable with. When picking up the vehicle, Hiram had everything in order and ready to go and even went above and beyond to clean some spots on the car that he felt like needed cleaning. Hiram has been with this specific dealership for over 15 years and is a major asset to this location. We will for sure be contacting and referring him to friends and family for all future car buying needs. More

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General manager is TRASH and a LIAR. Service department can’t find anything wrong with a vehicle stopping for no apparent reason. I can’t wait to trade this lease in. I will NEVER deal w Service department can’t find anything wrong with a vehicle stopping for no apparent reason. I can’t wait to trade this lease in. I will NEVER deal with Volkswagen again More

by raven_west25 Verified Customer Verified Customer

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Lakeland volkswagen is the best volkswagen around, I have been coming here now for years. been coming here now for years. More

by Churos paper Verified Customer Verified Customer

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Hiram was very knowledgeable and thorough during our test drive and purchasing process. Not pushy at all! drive and purchasing process. Not pushy at all! More

by Llc Verified Customer Verified Customer

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Best car buying experience I've had in years possibly ever. Would recommend to everyone I know. ever. Would recommend to everyone I know. More

by cameromike1 Verified Customer Verified Customer

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Accommodating, & extra Helpful. Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit More

by mjherv58 Verified Customer Verified Customer

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