Jeff Arthur | Page 5

Both car salesperson Michelle and dealership manager were very professional and attentive . Took my needs in consideration when showing me options .Michelle kept me informed of all steps taken to obtain the very professional and attentive . Took my needs in consideration when showing me options .Michelle kept me informed of all steps taken to obtain the model and color desired.Transaction was quick and smooth. More

by soniaburgo Verified Customer Verified Customer

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Smooth process from start to finish! Great staff, great car, totally happy momma right here! car, totally happy momma right here! More

by Bubbasgirl411 Verified Customer Verified Customer

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Trey was AWESOME! I drove in from Tampa after seeing two dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed out pros and cons of each. My only criticism, there was a door ding I didn't see because the doors were open when I walked around the vehicle. I noticed the ding after making the purchase and leaving the dealership. While sitting in Starbucks my nephew said he saw a door ding, which he didn't notice at the dealership either. I called the dealership and they were aware of the ding, even telling me where it was. I told Trey I didn't see it while at the dealership and he said he would talk to their "ding guy", talk with his manager and get back with me. That was Saturday and today is Tuesday. I'm happy with my purchase, but since they were so aware of the ding and I didn't ask about it or mention it at the dealership, it would have been nice if they pointed it out. I would have still purchased the vehicle, but I may have made arrangements then and there to have it handled. Still waiting to hear from the dealership. More

by CLAUDE72661 Verified Customer Verified Customer

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Literally the best. Trey was our sales person but the entire staff was Super accommodating, caring, and made sure I got the best price. No pushy sales tactics for add ons. Very quick process (in and out entire staff was Super accommodating, caring, and made sure I got the best price. No pushy sales tactics for add ons. Very quick process (in and out within 1.5 hours). Trey texted and called to check on me days after the purchase as well. Highly recommend over every dealer in Orlando. More

by kristinaelizabethrodionova Verified Customer Verified Customer

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Service was bad my battery was all corroded when I came back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me b back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me back, I tried calling back and no one answer the phone. More

by frankie.ak101 Verified Customer Verified Customer

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The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More

by jbone102_1 Verified Customer Verified Customer

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Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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Friendly personnel quality work done at competitive prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! More

by Swede Verified Customer Verified Customer

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Excellent customer service, Get vehicle price and fast buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town More

by sashydiaz Verified Customer Verified Customer

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Very easy to work with. Love the Jetta SEL. They had lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. More

by millermom71400 Verified Customer Verified Customer

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