Jeff Huang

I have waited 6 hours, they did not know the steps to take regarding an older vehicle passenger side airbag recall, Stating I would have to pay for a new dashboard if they cracked it while replacing a take regarding an older vehicle passenger side airbag recall, Stating I would have to pay for a new dashboard if they cracked it while replacing a recalled airbag. I called GM and got the steps for the service department on the procedure on how to proceed on the airbag replacement so that all parties involved would know before hand on who would be responsible for replacing the dashboard.( take pictures of the dash with the customer also taking pictures. If there is a preexisting crack the customer would be responsible. If there is no preexisting crack the dealership and GM would be responsible to replace the dashboard). Also the service department didn’t fix my check engine light due to a small evap leak. The mechanic said that a hose on the evap system was not connected and they reconnected the hose.However the Check engine light is back on again. The service department or specifically the mechanic should have been professional and did an evap smoke test or even a evap test using the diagnostic tool to determine the source of the small evap leak.The mechanic said “it’s probably the charcoal canister” without doing the tests to diagnose the issue. I am very disappointed in the professionalism of the mechanic and team work of the service department. My check engine light is still on and Im going to have to have a test done to find the exact issue and have it fixe… More

by 4weissmen Verified Customer Verified Customer

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Excellent experience. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. More

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I work for the department of defense and our government vehicle got towed there and sat in your shop for two weeks. I called like three or four times the service department. They never returned my call. I vehicle got towed there and sat in your shop for two weeks. I called like three or four times the service department. They never returned my call. I had to go in for them to answer me found out that the keys were just been sitting in the tow box for over a week with no action. It took another week for them to install a battery, which was the electrical issue of the vehicle. More

by Jackie.d.johnson10.civ Verified Customer Verified Customer

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Great service. Thank you. We were attended to very professionally. A warm welcoming staff. Much appreciated. Thank you. We were attended to very professionally. A warm welcoming staff. Much appreciated. More

by murillo.fabian Verified Customer Verified Customer

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Always a pleasure bringing my car in. Service department is always on point. I'd like to thank Jennifer I, Heather, Jennifer G, and Justin Ma for their excellent service. Service department is always on point. I'd like to thank Jennifer I, Heather, Jennifer G, and Justin Ma for their excellent service. More

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Bought vehicle, check engine light is on. Scheduled service 8 days away, 2 days of diagnostic tests needed. Not very good. Scheduled service 8 days away, 2 days of diagnostic tests needed. Not very good. More

by WARRENBKATZ Verified Customer Verified Customer

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Safety check done quick and painless. Jenn G.and Justin M. were awesome in servicing my vehicle. Mahalo Nui \m/ Jenn G.and Justin M. were awesome in servicing my vehicle. Mahalo Nui \m/ More

by SHELDONA0 Verified Customer Verified Customer

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Took my car in for service at 730 last Saturday they forgot about my car. Had to reschedule. forgot about my car. Had to reschedule. More

by Jdeleongue Verified Customer Verified Customer

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Easy and professional check-in. Reps very attentive to service needs and explained everything in detail. Also responded to queries regarding how to read console. Reps very attentive to service needs and explained everything in detail. Also responded to queries regarding how to read console. More

by YUHDABEST001 Verified Customer Verified Customer

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Anthony was amazing to deal with! I would highly recommend using honolulu gmc for all my future car purchases Job well done outstanding I would highly recommend using honolulu gmc for all my future car purchases Job well done outstanding More

by DIETBALANCE Verified Customer Verified Customer

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