Jeff Rizzi | Page 6

Best service i ever had was very honest about what was needed and very helpful would recommend all friends and family to her needed and very helpful would recommend all friends and family to her More

by andrew_carkhuff Verified Customer Verified Customer

Report | Print

Good communication, decent turnaround, so so on rental communication, returned my truck dirty, too many issues with computer systems. communication, returned my truck dirty, too many issues with computer systems. More

by cesar21 Verified Customer Verified Customer

Report | Print

Took about 4 hours to do basic maintenance. Again, I was not notified once maintenance completed. I had to ask and found out it had been done for over 20 minutes. Again, I was not notified once maintenance completed. I had to ask and found out it had been done for over 20 minutes. More

by mpoehl152 Verified Customer Verified Customer

Report | Print

Always a great experience. From the sales department to the service department there is no other chevy dealer in the area that offers your caliber of service. I have been com From the sales department to the service department there is no other chevy dealer in the area that offers your caliber of service. I have been coming to Mark Christopher since you were on Holt Avenue in Ontario. My first vehicle was a 1977 Chevy Malibu. You are awesome!! More

by RDANDRE11199 Verified Customer Verified Customer

Report | Print

As a retired disabled two time combat action Marine, I’m disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear axle differential needed inspecting for leaks as well. I was informed that I would be charged $235 for the inspection and it would be applied towards any service performed. I was told the inspection would take four hours but it took over eight hours and I had to call for results, no one called me. I was told there was over $5600 worth of work on my shocks and rear axle needed. Do to the cost said I could get the rear axle done and the remaining work later, I also ask them to put the $235 towards the work. I was told this could not happen because the axle was separate from the shocks in which I was not told this when I dropped off my vehicle. I felt I was being taken advantage of to pay $235 at the end of the day and no work was completed. Is this how Veterans can expect to be treated at Mark Christopher ? Why wasn’t I provided the entire story when I dropped off my vehicle ? Why did the story change ? Why did it take over eight hours to inspect ? Why wasn’t I call once completed ? As a combat veteran, who place my life on the line for this country on two combat wars, why must I be treated this way ? This was a simple fix, but nothing was accomplished to make my vehicle safe to drive. More

by Cue111 Verified Customer Verified Customer

Report | Print

Nobu Damon is an OUTSTANDING Service Advisor. He remembers all of my requests from Day One when I bought my CTSV in 2014. He remembers all of my requests from Day One when I bought my CTSV in 2014. More

by Take 1 Verified Customer Verified Customer

Report | Print

The best sales person, great customer service. The whole team made purchasing a car very easy. The whole team made purchasing a car very easy. More

by adominguez10 Verified Customer Verified Customer

Report | Print

Good service, clean dealership, will come back again for service Did not wait very long service Did not wait very long More

by RRWISH Verified Customer Verified Customer

Report | Print

My vehicle was serviced and it took three hours less than promised. Javier was a pleasure to work with. promised. Javier was a pleasure to work with. More

by EASTONFP Verified Customer Verified Customer

Report | Print

I want to share my recent experience at the Cadillac service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 20 service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 2024 Escalade Sport, and I had high expectations for how I’d be treated, given the significant investment I made in my vehicle. Unfortunately, the experience fell far below what I would expect from a luxury brand. When I arrived, no one greeted me or explained the process of how things work, which is standard at most service departments I’ve visited in the past. I initially parked, expecting someone to come out and provide guidance, but no one did. I had to take the initiative to go inside, where I was met with blank stares. It was clear that I had to speak up first to get any attention, and even then, the staff did not explain the process clearly. I felt lost, confused, and worst of all, disrespected. The staff’s demeanor was condescending, and I felt they lacked basic courtesy and professionalism. Communication throughout the entire process was poor, and there was no effort to ensure I understood what was happening or to make me feel like a valued customer. I was told the service would take two hours, which I was fine with, but it ended up taking over four hours, with no updates or clear communication along the way. Overall, this was the worst experience I’ve ever had at a car service dealership. As a 42-year-old who has dealt with various service departments over the years, I’ve never felt so dismissed or treated with such a lack of respect. This experience has left me extremely disappointed and upset, especially since I expected more from Cadillac, a brand that should prioritize customer care and respect. I feel it’s important to share this so others are aware of how some customers are treated. Thank you for taking the time to read my experience. More

by Devin Warnshuis Verified Customer Verified Customer

Report | Print