Jeff Wallace
Jeff Wallace at Santa Cruz Toyota

Jeff Wallace

Finance Manager

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
14 Reviews
4.5

14 Reviews

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14 Reviews of Jeff Wallace

August 01, 2026

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Employee Rating

This experience has been by far the best car buying experience I’ve ever had. They were extremely accommodating, they were quick to get the sale done so that we could get home on time, they made sure t More

by jaderinpotter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2026

Santa Cruz Toyota responded

Thank you for choosing us for your Mazda CX-50 purchase. We’re delighted Phil and Jonathan could provide accommodating service and keep things efficient so you could get home on time, and that your toddler enjoyed seeing all the cars. We look forward to serving you and your family again.

July 30, 2026

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Good service, very pleased by how quickly it was done. Would definitely return and recommend. More

by ericalanctot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Cardenas

Jul 30, 2026

Santa Cruz Toyota responded

Delighted to hear our team completed your RAV4 Hybrid service so quickly. We appreciate your recommendation and look forward to serving you again.

July 24, 2026

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I have found all employees to be very helpful and courteous. Of course, ALL prices EVERYWHERE are way to dear! More

by stephendgouge
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke, Mikell Johnson

Jul 27, 2026

Santa Cruz Toyota responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Santa Cruz Toyota are glad to have you as a customer.

July 22, 2026

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Love this place as they will work with you & budget-more lending options than most. More

by Lynne Sinclair
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke, Mike Norton , Awesome Robin

Jul 23, 2026

Santa Cruz Toyota responded

It’s wonderful to hear that our flexible payment options fit your budget while servicing your Toyota Corolla Cross. We’re glad we could offer more lending choices than most. Thanks for the five-star rating and we look forward to helping you again.

July 17, 2026

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"I recently purchased a Toyota bZ4X XLE from Santa Cruz Toyota and had a fantastic experience working with Brent Fetty. Brent was incredibly helpful, personable, and genuinely great to work with from start More

by jeaninedavis1162
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Cather, Brent Fetty

Jul 17, 2026

Santa Cruz Toyota responded

We’re thrilled Brent’s helpful, personable approach made purchasing your Toyota bZ4X XLE quick, smooth, and stress free. It’s great that everything flowed seamlessly from start to finish. Congratulations on your new bZ4X XLE and enjoy the drive.

May 28, 2026

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They were helpful, accommodating, welcoming, friendly. I had a positive experience. The establishment was clean. More

by elmer_gica
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Recommend Dealer
Yes

Other Employees Tagged: Robin Steinberg

Jun 01, 2026

Santa Cruz Toyota responded

Thank you, Elmer, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 01, 2026

Santa Cruz Toyota responded

Thank you for sharing! Our team enjoyed having you here, and we wish you many happy miles. Come on back to see us!

April 22, 2026

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Employee Rating

Be careful with the financial department. They sold you hiding stuff to charge people for stuff you don't need More

by Jesus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robin Steinberg

Apr 24, 2026

Santa Cruz Toyota responded

Here at Santa Cruz Toyota, we strive to provide our customers 5-star service, and we are sorry to hear about your less-than-outstanding experience. Please contact me so we can discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

December 20, 2025

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All staff, from the salespeople to the finance folks, were helpful, professional and patient with us and our many questions! A very pleasant experience. More

by nancyfurber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex, sales.

Dec 22, 2025

Santa Cruz Toyota responded

We appreciate the five stars and your business! Thank you for choosing Santa Cruz Toyota. We look forward to assisting you next time.

October 31, 2025

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Getting my new car was easy and quick. Great customer service! The transaction was seamless from start to finish. More

by marilynminke7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Deegan

Oct 31, 2025

Santa Cruz Toyota responded

Thank you so much for the great review! Congratulations on your purchase! We wish you many happy miles, and we are here for any future needs.

October 11, 2025

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Employee Rating

So glad I came here! The whole experience was great. My car salesperson, Brent, was awesome. We took lots of test drives. He was supportive, not pushy, and helped me make More

by pattyfusari
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog , Brent, my salesperson

Oct 13, 2025

Santa Cruz Toyota responded

We appreciate the five stars and your business, Patty! See you next time.

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