Jemar DuBose | Page 17

Paul went above and beyond when purchasing my x3. He was professional, caring, and knowledgeable. He made the trade in and sale extremely easy. He followed up with a phone call after the purchase to make professional, caring, and knowledgeable. He made the trade in and sale extremely easy. He followed up with a phone call after the purchase to make sure everything was perfect. Susan did wonderful job showing me how to navigate and use my new x3. She was patient, kind and spent much time with me answering all of my questions. Jemar in the finance department did an excellent job explaining all the protection products, maintenance plans and service. I was very impressed with these three professionals. Thank you More

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First BMW purchase Starting with our initial contact with Nick, then meeting with Mat and inspecting and trying out the X5, and completing our purchase with Jemar everyt Starting with our initial contact with Nick, then meeting with Mat and inspecting and trying out the X5, and completing our purchase with Jemar everything was done with the utmost professionalism. Thanks to all for a great experience. More

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New car sales Excellent sales experience with Dean. Knowledgeable in the product and offered many good suggestions in terms of options.Would definitely have him as Excellent sales experience with Dean. Knowledgeable in the product and offered many good suggestions in terms of options.Would definitely have him as my sales guy for my next purchase. Jemar was very thorough in closing the deal. Pleasant and no pressure finance manager. Susan provided excellent after sales experience with the X3. Provided in-depth knowledge for us to get used to the new technology on the vehicle. More

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Uncomplicated We knew what wanted when we arrived and everyone made sure we got it. Everyone was easy to do business with. All questions were answered. And the We knew what wanted when we arrived and everyone made sure we got it. Everyone was easy to do business with. All questions were answered. And they all have offered to be there for future questions or concerns. We are most happy. More

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My quick review? Beautiful facility, welcoming and easy-to-work-with salespeople, no-pressure buying experience, great finance department, and a stock of high quality cars. I felt like I got the same easy-to-work-with salespeople, no-pressure buying experience, great finance department, and a stock of high quality cars. I felt like I got the same experience buying my pre-owned 4-Series as someone who goes in to buy a $100,000 7-Series. Long review? From the moment I walked into the store until the moment I walked out with a car, the whole experience exceeded my expectations. The facility itself was attractive and definitely something you should see, even if it's just for the classic BMWs inside on display. The salesman, Mat Swartz, was incredibly knowledgeable and a great resource to work with during the deal process. You could tell he was a true car enthusiast, which I think is a critical quality for someone selling BMWs. We worked on pricing together, and came to an agreement where I felt confident that I got a great overall price. He even pulled the trade-in service record for me to check out. In the finance process, Jemar DuBose worked at my pace, giving me any time I needed to review all the documents I signed. He presented all the "add-on" options in an informative manner, and I never felt like I was being pushed into a decision. He was able to get me a rate that beat out what I'd previously gotten, and overall saved me money. The car itself was well taken care of and it showed. Everything was clean and it was well attended to. Overall, this was the easiest, best car buying experience I've had. Thanks BMW Store! More

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Just purchased our first BMW to Paul - he listened to all we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. More

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I had a wonderful buying experience. The entire team was attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. More

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Wonderful buying experience So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). Quick response to my inquiry. Paul was indeed professional, knowledgeable and made himself available via phone and e-mail to all my questions. Scheduled test drive went very well. Paul took genuine interest in my possible (and ultimate) purchase as well as our trade-ins. Paul proactively and upon request, provided information that assisted me in making the purchase. From Day 1 and until the date of purchase, Paul always made himself available to my inquiries and 2nd test drive. Various interactions with some of Paul's colleagues (from Day 1) reinforced The BMW Store's level of excellent customer service, attention to details, and desire to serve the customer. For the delivery date, my son (Joseph - age 13) and I were very impressed with the vehicle delivery. A bright red bow and positioned in the 2nd floor showroom. Delivery was indeed an exciting day. Paul, Susan and Jemar shared in our excitement. For my 1st test drive appt, I also met Susan Ward. She was instrumental on delivery day - spending time with me and my son - setting up our phone to the car, highlighting some of the many features as well as answering all our questions. A delight to work with. A tip of the hat to Jemar DuBose. The paperwork and process to take delivery was effortless. Jemar displayed genuine interest in answering my son's various questions - Joe had not yet experienced the administrative side of purchasing a vehicle. I look forward to visiting The BMW Store and visiting my new friends soon. More

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Great service and great people Ric Koresky, Dean Stathis and Susan Ward were all easy to work with. Each conveyed their expertise in their respective areas. I have purchased and l Ric Koresky, Dean Stathis and Susan Ward were all easy to work with. Each conveyed their expertise in their respective areas. I have purchased and leased 11 vehicles from this dealership since 1996 and have always had great service. That is why, although I live in Columbus, I continue to chose to work with this dealership and these people. They have made me a loyal and happy customer. Chris Bardos Dublin Ohio BMW owner since 1990 More

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Paul Kolleck and the team at the BMW Store Came Through The BMW Store did a great job of meeting our needs with an Executive Demo. We looked at lots of options and Paul was very patient. He even arranged fo The BMW Store did a great job of meeting our needs with an Executive Demo. We looked at lots of options and Paul was very patient. He even arranged for Mat Swartz to show us some of the inventory when he was off and we were in the area. Susan Ward did a great job of showing all of the features to my wife and her parents who ordered an X3 the same day for lease. She did this patiently while I was getting all of the paperwork done with Jemar Dubose who was also very helpful. This is the 4th car I have purchased from Cincinnati MINI / BMW Store. There is a reason I keep coming back: I love the cars, but the support from Sales (including Ric Koresky) and Service (Rodney Steadman has been a gem with the i3) is even more important. More

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