Jemar DuBose | Page 18

Well Done Susan is knowledgeable, thorough and very customer oriented. She has a very conversational style--easy to talk to and she answers questions in a patie Susan is knowledgeable, thorough and very customer oriented. She has a very conversational style--easy to talk to and she answers questions in a patient, but confident manner. More

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Excellent, very informative, efficient and friendly. Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options very clearly, was professional and easy to deal with. I really enjoyed this transaction. Susan Ward demonstrated my car for me prior my purchase. She was phenomenal. I learned a lot from her and she followed up with a couple emails to help demonstrate a few items to me. I did my finance, maintenance and enamel purchasing through Jemar DuBose. He clearly and thoroughly talked me through my options. He listened to me and got me the right package on the maintenance options. He also was very thorough and efficient on the financing. Overall, I was really impressed with everyone and my entire experience at The BMW STore. More

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I am from Illinois and was looking for a pre-owned BMW for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, Jo for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, John made the process delightful and exceptional. Providing me additional detail photos , constant communication about the vehicle's condition and maintenance. And when i found some irregularities, he got them fixed ( vin label was badly scratched, so he did ordered a new one). Given John professionalism and candor, I was confident I found the right vehicle. He offered me a shuttle service too. A really great experience Lurie L 01.29.20 More

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I had a very pleasant experience purchasing my new BMW. I explained to Paul that I do not like car shopping at all so he asked me a few questions to find out what I was looking for. He listened to what I had explained to Paul that I do not like car shopping at all so he asked me a few questions to find out what I was looking for. He listened to what I had to say and said I think I have the car you are looking for. It was exactly what I wanted. I took it for a quick test drive and loved it. We took care of all the paperwork over the phone. I came in with my husband on Saturday and took my new car home. It was perfect. More

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Paul was great. Outstanding customer service and follow up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. More

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Great customer service, from the salesman to the tech guru to the finance guy. All very professional, knowledgeable and pleasant to work with. Never felt like I was being pressured or swindled. This shou guru to the finance guy. All very professional, knowledgeable and pleasant to work with. Never felt like I was being pressured or swindled. This should be standard in the car-shopping experience. More

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First time dealing with this BMW store. Nick Norman took us for a test drive of this very nice certified X1. We liked it and he helped us get a good deal and make the process smooth. To compensate for a sma us for a test drive of this very nice certified X1. We liked it and he helped us get a good deal and make the process smooth. To compensate for a small delay he brought all the paper work at my home for the finalizing the deal. Thanks Philippe More

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Lease buy out Excellent service from Paul and Jemar assisting me on buying out my 2017 BMW M4. Made purchase process very easy and fast. Could not have asked for Excellent service from Paul and Jemar assisting me on buying out my 2017 BMW M4. Made purchase process very easy and fast. Could not have asked for anything better. More

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Outstanding Salesperson This BMW dealership for selling new cars sets the standard for courtesy, knowledge of vehicles, and a desire for a customer to be comfortable and abov This BMW dealership for selling new cars sets the standard for courtesy, knowledge of vehicles, and a desire for a customer to be comfortable and above all satisfied. It is unusual from my standpoint to have been offered such outstanding service by personnel as opposed to other ventures with other dealers. I highly recommend this The BMW Store dealership to all who are in the market for a BMW to experience the quality and enthusiasm of all personnel encountered. Mr. Wright, as my salesperson for the purchase of both an X3 and an X5, has been an exceptional experience with his knowledge of these vehicles with the intricacies of human / car interfaces. The iDrive learning curve has flattened out somewhat with his instruction. He has been an asset for us to evaluate what we wanted on a new car, plus, what was a valid consideration to be added as well. This type of ability to know what makes the car more comfortable and useful is a major capability for being able to enjoy the car. I want to thank Mr. Daniel Wright for all of his help and expertise in our purchases. More

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Great job by the entire team at the BMW store. They exceeded our expectations at every point in the process. Well done by the entire team. exceeded our expectations at every point in the process. Well done by the entire team. More

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