Jennifer Bowen
Jennifer Bowen at Klaben Ford Lincoln

Jennifer Bowen | Page 134

Financial Services Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,725 Reviews

I have been happily employed here at Klaben for over 12 years now. I am a mom of 2 boys who keep me busy with sports all year round and 2 Australian Shepherd pups that are on the go non stop. I look forward to helping customers and maintaining the positive experience that Klaben offers on a daily basis.

Dealership Experience

14 yrs

Industry Experience

14 yrs

Languages Spoken

English English

5.0

1,725 Reviews

Write a Review

1725 Reviews of Jennifer Bowen

May 07, 2018

Dealership Rating
Employee Rating

Happy with klaben!! Klaben and Mike Cooney are a top notch team. Treated first class two years ago and just recently. No high pressure gimmicks!! Jennifer in finance is a More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

May 07, 2018

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Long time customer - great service! I am a longtime Klaben customer because of attention to quality customer relations. Service is always the highest professional quality. I have purcha More

by Paul 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Richard Klaben , Terry Baughman, Dave Mott, Kyle Sott

May 05, 2018

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Hassle free This is my second car purchase from Klaben and ,once again, i couldn’t be happier. The only car dealership i have been to where i felt comfortable. Th More

by Quietorca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Batten, Ty Davis

May 04, 2018

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New Ford Lease Jen is awesome! We love working with her, she is so professional and friendly that you feel like you've know her for a long time. She is always smil More

by Searay72069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Carter

May 02, 2018

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New Car = Great Service Great Customer service. Willing to work with you to make you happy. TY was able to help me buy my first vehicle Thank You alot More

by Burros104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ty Davis, Denise Miller

April 29, 2018

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Excellent service!! We love the service we get from Klaben. We always make Klaben our first stop when looking for a new vehicle. Bob was wonderful to work with. He gave More

by adray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Paytas

April 28, 2018

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Helpful,friendly and very accommodating With in minutes of arriving, Bob introduced himself and was helpful,friendly and very accommodating. We arrived late on a Friday and not once were giv More

by Newtruck
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Paytas

April 28, 2018

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Employee Rating

First Time Lease My experience at Klanen was was fantastic. The company as a whole is very professional and generous, but working with Nate Bryant Made everything very More

by Sebass351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Bryant

April 28, 2018

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Employee Rating

Poor workmanship I bought my vechicale, it had a crack down the windshield, they fixed it had to drive a 1:30 back to get it done said I was disappointed in the deati More

by jasonruffley7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tyler Kline, Christopher Volk

Apr 28, 2018

Klaben Ford Lincoln responded

Thank you for taking the time to share your comments with us regarding your most recent sales experience. Your input is crucial to our success, and helps to ensure we are meeting and exceeding our customers' [your] expectations. We have the resources and staff available to do this; in this case we failed. I sincerely apologize, there is no excuse for this. I would like a opportunity to discuss your experience and provide my assistance. Please feel free to contact me at the dealership. Below is my contact information as well as my cell phone. I look forward to speaking with you and restoring your trust in both Klaben and our team members. Regards, James Stickler 330-673-3139 ext 246 330-284-6841 Cell

May 04, 2018

Klaben Ford Lincoln responded

Thank you for taking the time to speak with me this week. Your comments and input are crucial to our continued success, and help to ensure we are meeting and exceeding our customers' [your] expectations. We have the resources and staff available to do this; in this case we failed. There is no excuse. Your comments will and are already being shared with our team, and will serve as a springboard to better our organization. Thank you for your continued trust in Klaben and more specifically our team members. I am pleased we were able to meet your expectations in an expedited manner and deliver you a product that we can all be proud of. We look forward to assisting you in any way we can. Should you need anything in the future don't hesitate to call, I remain at your service. Regards, James Stickler 330-673-3139 ext 246

May 05, 2018

Klaben Ford Lincoln responded

Thank you for taking the time to share your experience. Thanks especially for taking even more of your time to speak with me via phone this morning. Your candid comments and detailed feedback were very helpful for me. On behalf of the entire Klaben Team, I sincerely apologize! No excuses. The majority of the issues we discussed could have been avoided by actions on our part. We had the resources, the ability and the control over the areas necessary to deliver an experience that exceeded your expectations but because of inadequate communication and follow up on our part, we failed. I am sorry that our failures caused you frustration and inconvenience. I am frustrated that our actions and words, or lack thereof, caused you to lose confidence in Klaben and created a perception that we don't care. This is very disappointing for me because we do indeed care, we care very much. Customers and Customer Satisfaction are the driving force behind our mission statement, our culture and our business model. I hope that my follow up demonstrates a genuine concern for you and your satisfaction. Please know that I will utilize your valuable feedback for one-on-one (and group) counseling and training in a very constructive fashion in order to learn from our mistakes and help drive continuous improvement. Thank you for your business, for your patience and especially for your candid, common-sense feedback. I remain at your service. Rich Klaben. 330.673.3139 ext 242.

May 05, 2018

jasonruffley7 responded

Not sure what you are talking about I left you a message and you never called me back. And I was told one thing about picking up my vechicale to get fixed then it change and I never got the vechicale to drive. plus I thought I was going to get another touch up pen for vechicale. That did not happen. When my vechicale was returned the drivers ask why I bought a vehicle with no radio!!! It work when left!! I had to take the dash apart to put the wire clip.back into the radio thank god it work this was the most stressed I had in long time. And I felt belittle the whole time. Everything I was told when I went to do was like hitting a wall felt like. I no your company don't care about a working man like me. That is what it is. But my boss is buying 3 trucks to hall his 5 new water press around the states for Jobs and my only response was not good and he is going else we're. Had this went with more respect your company could have got his 150,000 or so.really after all this your company send it back with not checking what they took apart. I really could have got a new vehicle somewhere else but I just wanted it over!!!

May 05, 2018

jasonruffley7 responded

I had to give new review I would change big time!!

April 23, 2018

Dealership Rating
Employee Rating

Treated like a member of the family The lease on my 2016 Ford Focus was coming up and Terry, Doug and Don stated they have the vehicle for me...All I can say is they knew listened to wha More

by kathymnms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Batten, Andy Bellian, Doug Carter, Terry Colbert

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