Jennifer Bowen | Page 135

Customer service We had great service from every department! Everyone was very accommodating and made us feel special with the purchase of my new vehicle. I would defi We had great service from every department! Everyone was very accommodating and made us feel special with the purchase of my new vehicle. I would definitely recommend Klaben to friends and family. More

by millerrl6789 Verified Customer Verified Customer

Helpful 0

Report | Print

Phenomenal Our salesman was phenomenal! Our experience was wonderful and I would highly recommend going to the place to purchase a vehicle. The price couldn't be Our salesman was phenomenal! Our experience was wonderful and I would highly recommend going to the place to purchase a vehicle. The price couldn't be beat! Thank you again your outstanding customer service! More

Helpful 0

Report | Print

New Car My lease was up and it was time for me to get a new car. Ty made sure the process was simple and quick. This was my third time leasing a car at Klaben My lease was up and it was time for me to get a new car. Ty made sure the process was simple and quick. This was my third time leasing a car at Klaben. I dealt with Jennifer when signing my papers. She also made sure the process was simple and quick. Ty and Jennifer were very friendly and easy to work with. I will go back when it's time for a new lease. More

Helpful 0

Report | Print

Very Pleased! I was in the market for a new SUV, my daughter and son-in-law recommended Klaben and they could not have steered me in a better direction. I live in K I was in the market for a new SUV, my daughter and son-in-law recommended Klaben and they could not have steered me in a better direction. I live in Kentucky and had the deal already set up over the phone. Ty Davis was absolutely professional and non-pressuring when it came to the selection of my 2017 Ford Escape. I had stopped at a local dealership where I live and they could not even come close to what Klaben was offering. I got more options for a better price! The finance team was remarkable and very professional and knew the products very well. I had lived in the Kent/Ravenna area for years and never knew this was such a fantastic and family oriented dealership. I will recommend Ty Davis and Klaben Ford to all of my friends and family! Thank You so much for making this the best experience I have ever had with an automobile dealership. More

Helpful 0

Report | Print

Fabulous treatment! I'm a lifelong customer! This is my 4th Ford and my final dealership! Klaben Ford was fabulous, especially Doug and Matt. They were patient, helpful, and worked with my budget This is my 4th Ford and my final dealership! Klaben Ford was fabulous, especially Doug and Matt. They were patient, helpful, and worked with my budget. I have been to numerous Ford dealers in the Cleveland area, and Klaben outshines everyone. It shouldn't make a difference that I am a woman and was buying my car alone, and neither Doug nor Matt treated me with anything but respect. I will definitely be back. Even Jennifer Bowen in the final process with the finance documentation was so kind and supportive. Buying a car can be incredibly stressful, unless you go to Klaben. More

by MEGANELENE Verified Customer Verified Customer

Helpful 0

Report | Print

Surprisingly complete for many details I did not expect Don Batten, our sales person was very attentive to every aspect that I was not aware of since I have never leased a vehicle before or even purchased a Don Batten, our sales person was very attentive to every aspect that I was not aware of since I have never leased a vehicle before or even purchased a vehicle. Transferring my recently renewed vanity plates to this vehicle, contacting my insurance carrier,instructing me on many of the essentials to drive such an advanced vehicle were all wonderfully received. The young lady Jennifer who finalized all the paperwork was very informative and explained various questions. Now all I have to do is get use to using all the bells and whistles. A Blessed New Year To All Rita Benya More

Helpful 0

Report | Print

Terry was simply awesome. We've never been in a Klaben dealership before yesterday and when we walked in we were greeted by Terry Baughman. He was fabulous. He was not pushy We've never been in a Klaben dealership before yesterday and when we walked in we were greeted by Terry Baughman. He was fabulous. He was not pushy or we would have walked out. I believe he was honest and he spent so much time with us going over the car and explaining how certain things work on the car. When he had to leave us at the table to go get the keys for a test drive he explained to us where he was going and he came back quickly. I can't even tell you how many times he told us if we have any trouble to call HIM. He gave us his cell phone number and several business cards. Klaben is so very lucky to have him on their team. Jennifer in finance was also so polite and bubbly. She smiled through our whole process and explained thing perfectly. More

Helpful 0

Report | Print

Really good experience Brandon rocks! From the moment we met, he was very personable and not the pushy salesman type you typically see. He took his time to find the best Brandon rocks! From the moment we met, he was very personable and not the pushy salesman type you typically see. He took his time to find the best deal he could to fit my needs and answered every question I had. Will definitely recommend him! More

Helpful 1

Report | Print

Wonderful experience I have never bought a Ford or Lincoln but had a great experience test driving an MKZ from another dealership. After searching online for the various I have never bought a Ford or Lincoln but had a great experience test driving an MKZ from another dealership. After searching online for the various used MKZ's, I came across Klaben. Roscoe was wonderful to deal with as was Jenn his Finance Manager. Very professional and courteous. I have never been in a Ford / Lincoln dealership and I was very impressed! 2 days later - I LOVE my MKZ and will definitely be back! I cannot recommend Klaben or Roscoe high enough. More

Helpful 0

Report | Print

Outstanding Expiernce Ty Davis made this an extremely posit expiernce. I have been leasing Escapes from Klaben for the last 12 years due to the sales team, ervice team and Ty Davis made this an extremely posit expiernce. I have been leasing Escapes from Klaben for the last 12 years due to the sales team, ervice team and fair pricing. More

Helpful 0

Report | Print