Jennifer Bowen | Page 167

Knowledgeable, patient and relaxed Tom Nicodemus and Jennifer Bowen were helpful and thorough. At no time did I feel pressured or regretted any aspect of the entire purchase experience. Tom Nicodemus and Jennifer Bowen were helpful and thorough. At no time did I feel pressured or regretted any aspect of the entire purchase experience. Rich Klaben thanked me for my purchase. More

by tojoko62 Verified Customer Verified Customer

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New Truck purchase When my wife and I arrived at Klaben, we were there to see Mike Cooney. We have a relationship with Mike and did not want to deal with anyone else. Wh When my wife and I arrived at Klaben, we were there to see Mike Cooney. We have a relationship with Mike and did not want to deal with anyone else. When we arrived Mike was dealing with a "difficult" customer. He directed Eben Wicks to help us until he was done. Eben is young which usually means I would not like dealing with him. Eben surprised me. Eben was knowledgable, friendly and attentive. He worked hard to assist us in selecting a vehicle and explaining the vehicle to us. I wanted a simple truck, which is not made anymore. Eben explained the new truck to me and worked well with my "old school" attitude. Eben showed me all the new features of trucks and explained them to me in a way that I could understand. Jennifer Bowen from Finance was great to work with. Friendly and outgoing. She also knows her job and made the paperwork process easier. Jennifer knows the warrenty options and helped us select the warranties that worked best for us.She shared parts of her life with us and made us feel like she wanted to help us and it was not a burdon to deal with us. I had a bed liner put in the new truck and had dealings with Kim from Service on the day of the purchase. My wife and I also know Kim Wolfram from past dealings with Klaben. Kim is simply great. She knows her job and does it well. She takes the time to explain every part of the process of getting a vehicle serviced. My old vehicle had some problems and the repair process was difficult for the tech to reapir because of the condition of the truck. Throughout the process, Kim was there keeping me updated and giving me honest progress reports. . Throughout the process Mike was overseeing everything. Mike knows that I am not one to deal with an unknown person. Mike made sure that my wife and I were happy with the process throughout and who was helping us. Mike is a no nonsence sales person and his honesty and integrity are the reason that we go to Klaben. I was sure that Mike knew what he was doing when he had Eben assist us and he was correct. Overall the experience was excellent. The attitude and dedication of the staff at Klaben Ford made the process enjoyable for us. I do not like buying cars becuase of the process. The staff at Klaben made the entire process better. There was no pressure to buy something I did not want or need. The staff simply explained options and let us decide what was best for us. I would reccomend them to anyone in the market for a Ford/Lincoln vehicle. More

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amazing! Very informative and helpful! Really worked with my budget and made sure I had everything I wanted and needed! Awesome experience and will only come h Very informative and helpful! Really worked with my budget and made sure I had everything I wanted and needed! Awesome experience and will only come here for future vehicle purchases! More

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Professional Dealership Very good experience!, good price on my trade, great deal on the Truck I bought! Very pleasant atmosphere!! No high pressure whatsoever!!! I'll go ba Very good experience!, good price on my trade, great deal on the Truck I bought! Very pleasant atmosphere!! No high pressure whatsoever!!! I'll go back !! More

by arascal44 Verified Customer Verified Customer

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New car purchase I had a great experience & never felt pressured to buy a car. Everyone listened to what I was looking for and what I could afford. Left with a new For I had a great experience & never felt pressured to buy a car. Everyone listened to what I was looking for and what I could afford. Left with a new Ford Edge. More

by marybreakiron Verified Customer Verified Customer

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New Lease This is the second vehicle I've purchased at Klaben. Doug Carter has worked with me on both of them. He has went above and beyond to make sure I got w This is the second vehicle I've purchased at Klaben. Doug Carter has worked with me on both of them. He has went above and beyond to make sure I got what I needed. The right price and the right vehicle. Great guy to work with who doesn't make you feel uncomfortable. More

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Awesome I have bought my 4th car from klaben and they still a great place to buy from, and as always my fav person to buy from is Roscoe Woodbury, he has a fr I have bought my 4th car from klaben and they still a great place to buy from, and as always my fav person to buy from is Roscoe Woodbury, he has a friend for life, highly recommend him More

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Very Helpful Everyone was so helpful and kind. Doug Carter was very knowledgeable about the cars and warranties. He made my experience enjoyable and easy. Thank Y Everyone was so helpful and kind. Doug Carter was very knowledgeable about the cars and warranties. He made my experience enjoyable and easy. Thank You! More

by empress0 Verified Customer Verified Customer

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Klaben Ford is great! Dave Mott and the entire staff at Klaben are eager, knowledgeable, very helpful, want to make your buying experience a good one. I have been doing bus Dave Mott and the entire staff at Klaben are eager, knowledgeable, very helpful, want to make your buying experience a good one. I have been doing business with Klaben for almost 20 years and am happy to recommend (and have) business to them. More

by IMSANDYZ Verified Customer Verified Customer

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Great Customer Service Rich Klaben stopped by to introduce himself to my wife and I, and thanked us for our business. Tom Nicodemus was very helpful and patient with us thro Rich Klaben stopped by to introduce himself to my wife and I, and thanked us for our business. Tom Nicodemus was very helpful and patient with us throughout the sale. Everyone at the Klaben Ford were friendly and made us feel welcome. We love our new Edge, and look forward to a long relationship with our new friends at Klaben Ford. More

by Satisfied Edge Owner Verified Customer Verified Customer

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