Jennifer Glidewell | Page 11

Jennifer was great! Very easy to work with and very knowledgeable about the RAV4 Prime we ended up purchasing. We had two cars fail in a month and after a losing battl Very easy to work with and very knowledgeable about the RAV4 Prime we ended up purchasing. We had two cars fail in a month and after a losing battle to get Nissan to step up and repair one of them, I wasn't optimistic when I stepped into Hartford Toyota. I was wrong. It was a great (and painless) sales experience from the moment I stepped into the showroom, in large part due to Jennifer's skill. Later Addition - Jenn is still great but the dealership has sunk in my opinion. We bought a second RAV4 Prime from Hartford Toyota and there was a slight credit due us. We were promised a check would be cut on the following Monday. It's five full months later and they never sent it despite e-mails to Sales Manager Gaetano Pagliano and Rich McAllister, the owner. We will get our service done at another Toyota dealership and will not return to Hartford Toyota for future vehicles. More

Helpful 0

Report | Print

Jennifer was a pleasure to deal with and was exceptional with her communications with us. Will certainly deal with her in the future! with her communications with us. Will certainly deal with her in the future! More

Helpful 0

Report | Print

By far the best shopping experience, the easiest and least amount of hassle of buying a new or used car. I went with New and couldn’t be happier. The staff is amazing, accommodating, and of course relia least amount of hassle of buying a new or used car. I went with New and couldn’t be happier. The staff is amazing, accommodating, and of course reliable. I worked with Jennifer and texted her nonstop about the whole process and she seemed very eager to help and answer any and all questions for me. Thank you Toyota for making my new car purchase so easy and hassle free and thank you Jennifer for making this such a simple and easy process!! Definitely looking to continue doing business with you all for many years to come! More

Helpful 0

Report | Print

This was was my third Toyota from Hartford Toyota Super Store. I started shopping online and found the online retailers were difficult to work with. I saw a few cars online at Hartford Toyota Super Store t Store. I started shopping online and found the online retailers were difficult to work with. I saw a few cars online at Hartford Toyota Super Store that interested me. I met with Jennifer Glidewell and the process was fast and friendly. She knew the car and the process of getting me on the road. Thanks again More

Helpful 0

Report | Print

Excelente persona y muy profesional si trato y la forma en que explico todo en que explico todo More

Helpful 0

Report | Print

Jennifer was professional, easy to communicate with and knowledgeable. She updated us frequently regarding when our car would be coming in. We would gladly work with Jennifer again in the future! knowledgeable. She updated us frequently regarding when our car would be coming in. We would gladly work with Jennifer again in the future! More

Helpful 0

Report | Print

I never write reviews! Bottom line up front:The Sales I never write reviews! Bottom line up front: The Sales Lady - Jennifer Glidewell—Awesome The finance manager – Incompetent The General Ma I never write reviews! Bottom line up front: The Sales Lady - Jennifer Glidewell—Awesome The finance manager – Incompetent The General Manager – Rude, lacks customer service and disrespectful Read this to support my ratings: On Memorial Day weekend; my wife and I decided to test drive some Rav 4s which led us to the Hartford Toyota Superstore. We were looking for the Rav 4 Prime and found that the Superstore had them on site. Unfortunately, there were 2 Primes that had already been sold. We did find a Rav 4 Premium Hybrid that we also liked and began the process to purchase the vehicle…that’s when the problems began. We knew that market demand was high and getting a deal was probably not going to work in our favor. As a 28 veteran, did ask if they had a military discount and they were willing to provide a $500 discount. However, when I told them that I would be financing through USAA; they removed the $500 discount because that was a Toyota incentive and the sales manager was not willing to add any accessories that we requested. The Sales lady quickly realized our frustration and offered to pay for the accessory. We decided to continue with the deal and began the paperwork. The finance person faxed paperwork to USAA but failed to submit paperwork via email so it would expedite the process for a day and half. Once the loan was confirmed but funding was not in the dealerships account; they refused to allow us to take the vehicle. The GM, Rich McAllister, then insulted me and was completely rude on the phone. I pulled the deal but later decided to re-enter the deal because the saleslady would be held responsible for the additional accessories that added to the vehicle so I didn’t want her to have pay. Once the loan was funded on a Fri; the dealership checked their account with no funds available for this purchase so they threatened to cancel the deal. On Thurs which was nearly a week after the funds were provided; we found out that the dealership provided USAA with the wrong account information. The result of this incompetence delayed me from receiving the Rav on Tues vs Fri and my loan continued to accrue interest with a vehicle that was not in my possession. The GM didn’t even bother to call me and apologize for the inconvenience. More

Helpful 1

Report | Print

Totally positive buying experience. Our sales contact, Jennifer Glidewell, was helpful, personable, and professional in every regard! From start to finish our buying process was terrific! Jennifer Glidewell, was helpful, personable, and professional in every regard! From start to finish our buying process was terrific! More

Helpful 0

Report | Print

Jennifer went way above and beyond to help me find the Jennifer went way above and beyond to help me find the car I wanted for my family. She is very detail oriented and remembered every single thing I t Jennifer went way above and beyond to help me find the car I wanted for my family. She is very detail oriented and remembered every single thing I told her which I discovered in conversations over and over. She is super responsive and always upbeat. She is also realistic about every question or situation - no sugar coating. She is very knowledgeable about her business and the vehicles she represents. If she doesn’t know something (unusual) she finds out. We dealt with a terrible shortage of the vehicle I wanted. She managed every part of the process with grace and finesse. I will recommend her every time I hear anything about buying a car in a conversation and I will most definitely work with when I need another car. I recommend her wholeheartedly, without reservation. You simply will not find a better car salesperson in state or out! More

Helpful 0

Report | Print

This dealership was awesome. He gave me an excellent deal on my brand new 2021 tundra. He gave me a fair price for my trade-in. And they never stop looking for my vehicle until I got it. Working with Jennife on my brand new 2021 tundra. He gave me a fair price for my trade-in. And they never stop looking for my vehicle until I got it. Working with Jennifer at the end was an excellent experience. She’s very knowledgeable about the car and a whole Toyota process. I would definitely recommend this dealership for anyone wanting a quality Toyota. More

Helpful 0

Report | Print