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Jennifer Perez
Jennifer Perez at Elder Ford of Tampa

Jennifer Perez | Page 29

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

Contact Me
4.8
381 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 5 mos

Languages Spoken

English English

4.8

381 Reviews

Write a Review

381 Reviews of Jennifer Perez

May 03, 2023

Dealership Rating
Employee Rating

Very good, took the time to explain my concerns, thanks! Jennifer was very good with her communication. More

by golfers855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2023

Elder Ford of Tampa responded

Hi, we're happy you found our staff to be so supportive during your experience here at Elder Ford of Tampa. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Dealership Rating
Employee Rating

Great people very friendly and helpful to me and I he'd a great experience there too More

by mrlewis15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea

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May 09, 2023

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Dealership Rating
Employee Rating

It's a great place all the people are very nice and they have a very nice inventory More

by randy.n410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea

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May 08, 2023

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2023

Dealership Rating
Employee Rating

Great contact throughout the process. Great customer service. Parts are hard to get and they made sure to move the repairs along as fast as they could More

by Justinv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Dobbs

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May 01, 2023

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2023

Dealership Rating
Employee Rating

Jennifer P. is great! I appreciate her open communication and ability to get my car back in quickly. More

by MONICA.J.FLETCHER96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 01, 2023

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 29, 2023

Dealership Rating
Employee Rating

Under communicated, overpromised, need training on real value of customer service and what is required to achieve top box stores!! More

by golfers855
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Baird King, JEFF TUPPER

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May 01, 2023

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 28, 2023

Dealership Rating
Employee Rating

Always had a good experience when having to bring my truck into elder for service More

by corinti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea

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May 01, 2023

Elder Ford of Tampa responded

Hi Corinti, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 26, 2023

Dealership Rating
Employee Rating

They are very helpful, offering good customer service and will go the extra mile always. More

by joshevans39355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea, Dan Beavers, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro , Taylor Stinnett

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Apr 28, 2023

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 24, 2023

Dealership Rating
Employee Rating

Jennifer Perez is the best service advisor at Elder Ford I have ever worked with. Her attention to detail and accountability is above the rest. More

by Erika chambers
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 28, 2023

Elder Ford of Tampa responded

Hello Erika, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2023

Dealership Rating
Employee Rating

Did as asked on some stuff but not on all that I took it in for so not happy with that More

by flhomes2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 28, 2023

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Apr 29, 2023

flhomes2010 responded

you say my experience was a positive one, but i told you you did not fix all that i took it in for. thats not a positive experience to me. to me a five star review is a positive one. you did not get a five star review from me.

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