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Jennifer Perez
Jennifer Perez at Elder Ford of Tampa

Jennifer Perez | Page 32

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

Contact Me
4.8
393 Reviews

Dealership Experience

6 yrs

Industry Experience

5 yrs, 7 mos

Languages Spoken

English English

4.8

393 Reviews

Write a Review

393 Reviews of Jennifer Perez

April 12, 2023

Dealership Rating
Employee Rating

Absolutely horrible experience! Took 3 hours for an oil change. I had an appointment and they told me when I got there they were short staffed in an attempt to make me leave.. More

by jdegagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 28, 2023

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 11, 2023

Dealership Rating
Employee Rating

Love Jen and her customer service! Always has a smile and ready to hear our complaints !! More

by JGUTIERREZ317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Loaner crew is always wonderful to work with

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Apr 28, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

April 10, 2023

Dealership Rating
Employee Rating

Everything worked out just fine very nice and I'm very helpful to me what what my problems I had it was very good thank you so much for your time and your effort it was very appreciated More

by KATHYRNROSS_MERRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea , Brandon Rodriguez

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Apr 28, 2023

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 07, 2023

Dealership Rating
Employee Rating

Great service and wonderful helpful staff. They always go above and beyond to my expectations. More

by regg0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Dan Sills, Daniel Alicea, Dan Beavers, Nicole Dobbs, Andrew Gentile, Peter Nieves , Kitt Kittles

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Apr 27, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

April 06, 2023

Dealership Rating
Employee Rating

Service team is tye best and customer service is top #1. Very polite and coffee is lit! More

by eslamabdel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro , Brandon Rodriguez, Jake Rubin

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Apr 08, 2023

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

April 04, 2023

Dealership Rating
Employee Rating

Great service they are always on top of their game and there always do a great job More

by PESTERHARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea

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Apr 06, 2023

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2023

Dealership Rating
Employee Rating

My visits have been comfortable in their waiting room and service completed on a timely basis. More

by cindypalm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Weicherding, REINALDO DUARTE , Brandon Rodriguez, Taylor Stinnett

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Apr 03, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2023

Dealership Rating
Employee Rating

They did not bolt on the brake caliper. Did not pay for the tow. Will not respond to pay for it. More

by cjdresch15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 03, 2023

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 30, 2023

Dealership Rating
Employee Rating

Is good place to do business, everyone friendly and very helpful, thank you all for everything More

by asoud28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea

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Apr 02, 2023

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 30, 2023

Dealership Rating
Employee Rating

Very nice people,Helpful and Fast Service. My car is in good condition when leaving the dealership. Thanks again. More

by natividadtorres4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Dobbs

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Apr 02, 2023

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

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