Jeremy Garavel | Page 3

Joe, thank you for your good service in recommended our new / used Subaru! Helen and I love the car. Tom thank you for guiding us through the paperwork and showing us our options regarding the warranties new / used Subaru! Helen and I love the car. Tom thank you for guiding us through the paperwork and showing us our options regarding the warranties available. It was a pleasure doing business with Garavel Subaru. Dave Zavesky More

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WOW! Couldn’t have asked for a better experience. Chris my salesman was great, made my Subaru experience easy and fun. Thank you Garavel crew! my salesman was great, made my Subaru experience easy and fun. Thank you Garavel crew! More

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Experience at Gravelle Subaru dealership in Norwalk CT Excellent experience from Everyone but most of all my salesperson Ms . Evelyn Santiago who was courteous , knowledgeable &made our journey easier. The Excellent experience from Everyone but most of all my salesperson Ms . Evelyn Santiago who was courteous , knowledgeable &made our journey easier. The car is everything I was told it to be & we’re enjoying the adventure , taking it on trip over New Years . I think she deserves a raise or nice Christmas bonus . More

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Take for a Ride at Garavel Subaru After multiple dealings with Garavel we have concluded they are at best incompetent and at worst every vile thing you associate with a used car sales After multiple dealings with Garavel we have concluded they are at best incompetent and at worst every vile thing you associate with a used car salesman. In 2013 we popped in to Garavel to ask a few questions, and wound up getting hard sold by Miles Shapiro with a "what do I have to do so you don't leave." We weren't ready to lease then but got the whole spiel about "end of model year clearance", "Subaru's a great car", etc. We wound up leasing an Impreza that day which we were to pick up the following week. Miles called a few days later saying the car we had leased had actually already been leased to someone else but Garavel would give us a similar car with a few extra bells and whistles for no extra charge (incompetence?). Not the end of the world, but my concern was our cost to buy out the car at the end of the lease would go up (Miles confirmed) and we didn't want that extra burden for bells and whistles we didn't need. I asked Miles to lower the down payment by $500 to factor that in and he refused. So I got another offer from a Subaru dealer in Manhattan for what I wanted to pay, called Miles, and forced him to give us the offer we wanted to take their other car. In 2016, when we went to lease our Forrester, Garavel was able to screw us not once, but twice. After five hours spent on back and forth on deal terms, trade in of old car, and test drive, we eventually settled on terms. However, when we went to move through financing, we were placed into yet another high pressure sales pitch with one Jose Marin who attempted to upsell us on service packages which would have tacked on hundreds of extra dollars per month to our just agreed upon lease terms. Unlike with our Impreza, where service was thrown in for free, standard, Garavel had since changed its policy but didn't bother to mention this until the very end. We walked out, and Miles needed to chase after us to convince us this was a mistake. Yet, again, we took the bait. Finally in 2019, while at CarMax trying to sell our end of lease Forester (near mint, <14k Miles), we were made aware that our buyout price from Chase would have put us underwater on that CarMax offer. Our official salesperson in 2016 was a guy named Gary Baumann who did the bulk of the paperwork as Miles was pulling the strings and leading the negotiations. While we were sitting face to face with Gary and he was writing us up, we distinctly remember asking the same critical question at least twice: "so Gary, the buyout price at the end of the lease is 57% of MSRP - like our Impreza?", to which Gary nodded and gave us a "yeah." You'd think an honest salesperson, if they weren't 100% sure, would stop and say: "great question, let me check that for you." Well, the answer we received turned out to be a "miscommunication" at best, and intentionally misleading at worst and that misrepresentation wound up amounting to a difference of ~$3,800, again, at our expense. The true buyout price (called "residual value", we didn't know that was the term until years later) on the lease document was actually 70% of MSRP, at the high end of the range for any 36-month lease for any car, according to subsequent research. We still don't see "% of MSRP" anywhere on that lease, even though those are the terms sales will use with you to discuss your lease buyout cost, if asked. After our recent discovery, I emailed everyone involved to explain the situation and demand remediation. Jeremy Garavel was responsive, showed us the 70% MSRP buyout wasn't incorrect, at least according to Chase and the standard terms for that model in that month, and offered us $500 to take a hike. However, he would not comment on the possibility of his salespeople making a mistake, or something more intentional. When we said we'd need $3k to walk away given the magnitude of the screw up and prior misdealings, Garavel withdrew his offer and told us to talk to their lawyer. As Jeremy claimed over email "we take our integrity and customer service record seriously." If you believe that, I've got some swampland in Florida to sell you. More

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Great people, great service. Dave, Jeremy, Paul, Paul G., and Tom could not have been more helpful. I drove over 600 miles to purchase my second Garavel auto. I must be happy! Dave, Jeremy, Paul, Paul G., and Tom could not have been more helpful. I drove over 600 miles to purchase my second Garavel auto. I must be happy! More

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Evelyn Santiago: Rising Star at Garavel From the first test drive, we felt confident since Evelyn knew the car inside out and suggested what we needed as older drivers. We got the sense that From the first test drive, we felt confident since Evelyn knew the car inside out and suggested what we needed as older drivers. We got the sense that she really cared about us and went out of her way to explain and demonstrate everything from the new apple car play to parking assist features . She stands out among all the sales people we’ve dealt with over the years in her level of knowledge, thoroughness, warmth.and efficiency. More

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2017 Subaru It was a pleasure to renew my friendship with all the fine people at Garavel Subaru. Joe Wiatrzyk is a gentleman whose advice and knowledge helped me It was a pleasure to renew my friendship with all the fine people at Garavel Subaru. Joe Wiatrzyk is a gentleman whose advice and knowledge helped me select the vehicle I purchased. Darlene Miller assisted great with a smooth delivery. Tom the Finance Manager's skills overcame a last minute matter that helped secure the deal. Credit to Jeremy Garavel and Paul Albert for a truly professional organization. Dennis Garan More

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Lorraine Hartnett Chris is the greatest salesman ! He made the whole process easy and fun. I would recommend anyone I meet who wants a Subaru to come here for their p Chris is the greatest salesman ! He made the whole process easy and fun. I would recommend anyone I meet who wants a Subaru to come here for their purchase. Great prices also More

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Great team of people From Paul to Evelyn to Jose our buying experience was fantastic. Both Evelyn and Paul took the time to both talk about and show us used vehicles. They From Paul to Evelyn to Jose our buying experience was fantastic. Both Evelyn and Paul took the time to both talk about and show us used vehicles. They both knew buying a new vehicle was not in the current budget and they never tried to upsell. That was very refreshing. At finance time Jose was equally amazing. With out a doubt the best car buying experience ever. More

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Best choice I ever made I went into Garavel Subaru and was immediately greeted by a warm welcoming staff. I was paired with Sam Moskow and immediately felt right at home. He I went into Garavel Subaru and was immediately greeted by a warm welcoming staff. I was paired with Sam Moskow and immediately felt right at home. He was incredibly honest and knowledgeable and helped me find the perfect fit! The process was fast and easy and was in and out with my brand new Subaru!!! Would absolutely recommend them to anyone looking for a new or used car!! More

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