Jeremy Watson | Page 6

Review of Ganley Ford Dealership and Body Shop I strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warra strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warranty repair. I initially began the process with Gillingham Ford in June 2024, where the service manager was transparent about their impending acquisition by Ganley and even warned me that the body shop Ganley used was not one he would recommend. Once Ganley took over, the service experience declined dramatically. My warranty claim was not approved until October 2024, after months of delays and repeated follow-ups on my part. Despite approval, the dealership pushed repairs into 2025, citing weather concerns. It wasn’t until April 2025—nearly a year after initiating the claim—that my truck finally went into the body shop. From the beginning, the repairs were mishandled. I had informed the dealership that my truck was fully ceramic coated, yet they failed to pass this on to the body shop. Predictably, the new paint failed almost immediately, peeling in the same areas as the original defects. Other issues included broken clips, poor panel fitment, sanding marks, and mismatched paint. When the vehicle was returned for correction, I was assured by the dealership that the body shop manager had reviewed and fixed the issues. In reality, the manager later admitted he had been on vacation, had not inspected the truck, and was never informed about the ceramic coating. He acknowledged that painting over the coating likely caused the recurring problems. The back-and-forth continued for months, with both the dealership and body shop blaming each other. Even Ken Ganley himself admitted in writing that each party was sticking to their own version of events, leaving me caught in the middle of a communication breakdown. My truck spent over 90 days at their body shop in 2025. When it was finally returned in September, the workmanship was unacceptable—dirt embedded under the paint, heavy sanding marks, scratches on every panel, and carelessness with the bed liner. At that point, the dealership offered either another repaint or a trade toward a new truck. Given the diminished value of a repeatedly repainted vehicle, I chose the trade. Even that process was unnecessarily adversarial—they attempted to reduce the agreed trade value, manipulate financing despite my preapproval, and overcharge me nearly $6,000 in taxes until I pointed out the error. Throughout this ordeal, I had hoped Ganley would take accountability, work with Ford on my behalf, or at least offer some form of good faith resolution. Instead, the focus seemed entirely on maximizing profit. The GM even dismissed my concerns by highlighting how much above MSRP they had been selling trucks to celebrity clients, rather than showing any willingness to support a loyal customer. In the end, I spent over 14 months fighting for a resolution, endured multiple failed repairs, and was left with the impression that customer service and accountability are simply not priorities for Ganley’s dealerships or body shops. Conclusion: My experience reflects a troubling lack of transparency, professionalism, and customer care. I would strongly caution anyone considering doing business with Ganley dealerships or their body shops. More

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Worst service department I ever had , slow and very unorganized will try to avoid unless rcall unorganized will try to avoid unless rcall More

by Paul Verified Customer Verified Customer

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Great to work with and would recommend to anyone looking to purchase a Ford in the future! to purchase a Ford in the future! More

by kayvikki17 Verified Customer Verified Customer

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Helped me get back on the road very quickly I am very pleased with the service pleased with the service More

by Joe Verified Customer Verified Customer

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Nice. Simple. Professional. Quick. Thorough. Efficient. Would recommend to anyone in need of auto services. Simple. Professional. Quick. Thorough. Efficient. Would recommend to anyone in need of auto services. More

by gbunch2021 Verified Customer Verified Customer

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Everyone at Ganley Ford is very welcoming with great customer service. It’s a pleasure doing business with them. customer service. It’s a pleasure doing business with them. More

by mhuston60 Verified Customer Verified Customer

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Great service and great people to work with! !!! Thanks again! Appreciate you all again so much !!! Thanks again! Appreciate you all again so much More

by wnbritta Verified Customer Verified Customer

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Jeremy was fast and responsive! Amazing! Tim Reese the technician was also spectacular. He was on time, fast and friendly. Amazing! Tim Reese the technician was also spectacular. He was on time, fast and friendly. More

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This dealer provides great communication and great service. Service advisors and staff are friendly and helpful. service. Service advisors and staff are friendly and helpful. More

by AWHITEGT86 Verified Customer Verified Customer

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Never had a problem working with Ken ganley in any aspect. From service to sales it's been excellent. aspect. From service to sales it's been excellent. More

by kkonczos Verified Customer Verified Customer

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