Jerrod Hurley | Page 2

Another dealership sold a vehicle to me that I was dissatisfied with. Abel Fermin & Jerrod Hurley really stepped up professionally and and got me the vehicle of.my dreams! I was surprised that they w dissatisfied with. Abel Fermin & Jerrod Hurley really stepped up professionally and and got me the vehicle of.my dreams! I was surprised that they went above and beyond the service I expected. More

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We had a very good experience at DCH Paramus Honda. Our Sales Consultant, Elvis Opoku, was friendly, professional, and very knowledgeable about the Honda vehicles. He was very patient with us, answered Our Sales Consultant, Elvis Opoku, was friendly, professional, and very knowledgeable about the Honda vehicles. He was very patient with us, answered all of our questions, and helped us find the right SUV for us. We highly recommend Elvis and DCH Paramus Honda. More

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I came from CT to buy a car for my daughter, I had a great experience staff very knowledgeable and polite smooth transaction very happy thanks Paramus Honda great experience staff very knowledgeable and polite smooth transaction very happy thanks Paramus Honda More

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They made me feel like family, and got me a great deal. They put me in hybrid vehicle They put me in hybrid vehicle More

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A great experience every time. This time around Emilio Santana was my salesperson and made the process a breeze. Jerrod was great as per usual! This time around Emilio Santana was my salesperson and made the process a breeze. Jerrod was great as per usual! More

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On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

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The staff are professional and kind. They are also very knowledgeable about the vehicles that they sell. The dealership is very clean and they keep their word on what they offer. They are also very knowledgeable about the vehicles that they sell. The dealership is very clean and they keep their word on what they offer. More

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Professional and courteous - very upfront and honest about the transaction. Make you feel really comfortable about the transaction. Make you feel really comfortable More

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Great experience and Joel was super helpful: was super happy with the experience and love my new car! happy with the experience and love my new car! More

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Max was such a helpful salesman! My mother and I both purchased our cars from him, and he has been so attentive since we purchased the cars. He was quick and very knowledgable on his My mother and I both purchased our cars from him, and he has been so attentive since we purchased the cars. He was quick and very knowledgable on his products I would recommend him to anyone coming in to DCH Honda of Paramus. More

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