Jerry Arrowood | Page 8

Dealership made a COMMITMENT to finance my lease buyout. Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow thr Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow through on their WORD... This used to matter, your word ment everything, guess not anymore. Should you buy or do business here? Makes one wonder... Choose wisley going forward. More

Helpful 0

Report | Print

Great experience leasing my truck from Taylor Ford! I leased several vehicles fro Andrew Loutitt and this guy knows his stuff. Super friendly, energetic, and knowledgeable. If your looking for a gre I leased several vehicles fro Andrew Loutitt and this guy knows his stuff. Super friendly, energetic, and knowledgeable. If your looking for a great no hassle lease or purchase, Andrew Loutitt and Taylor Ford is the place to be! More

by MARKA3 Verified Customer Verified Customer

Helpful 0

Report | Print

I'm very disappointed in the overall order and delivery process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referre process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referred to Taylor Ford by my brother. So, I passed by Royal Oak Ford, close to my home, and drove to Taylor to conduct the purchase of my existing 2020 leased car and to take on a new 2022 lease for a different car. The salesperson was nice throughout the process, but not attentive, as he failed to recognize my ongoing confusion per the many questions I was asking about the plug-in Escape or maybe he was too busy to really follow through with me to ensure that all confusion was removed prior to ordering a hybrid Escape on my behalf. Whatever the case, the salesperson never asked why I was still asking questions about how to plug-in the 2022 Escape at the time of pickup. To my surprise, I later discovered while at home, that the wrong car was ordered on my behalf. I didn't realize that the hybrid was not the electric/gas Escape, until after taking the car home, because I was not only confused about how the plug-in would work, but also, unfortunately, the Dealership's computer system went down before the lease contract could be completed. Therefore, I was unable to read information and ask questions about the new car that I was picking up before signing a completed contract. Instead, I drove the car home (the dealer subsequently US mailed a completed lease contract, that I received a few days later). Had I had an opportunity to read and discuss the paperwork while onsite, I'm sure that I would have realized there was a problem - as I had pointed out an error regarding the loan agreement for my 2020 Escape, because that paperwork was printed before the computer failure, and I was able to read it and discuss with the preparer. After speaking with the salesperson within the first week of taking delivery and being told by him that nothing could be done - I would be held to the two-year lease contract without an option to replace the car for the plug-in that I really wanted, I followed up with two calls and left messages to speak to the dealership manager (hoping to identify a solution), but I never received a call back. It has now been another full week and crickets from the dealership. I'm so disappointed that the manager (though I was told he was onsite when I called) has never found time to even discuss my concerns with me. I'm just stuck for two years - having to pay a lease for a car that I hate. Taylor Ford has washed their hands of the issue and moved on. More

by Disappointed Verified Customer Verified Customer

Helpful 0

Report | Print

Very happy with the Sales and Service. Why I keep going back. Best Ford dealership I have ever worked with. Why I keep going back. Best Ford dealership I have ever worked with. More

by BNICK0 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service friendly personnel Always willing to help Great service friendly personnel Always willing to help and look for the best deals available Great service friendly personnel Always willing to help and look for the best deals available More

by Itsyhuedun Verified Customer Verified Customer

Helpful 0

Report | Print

The best experience I have had at a dealership to date. The sales manager(Jerry) was a great help in working with my needs and steering me to a great salesman(Bryan) to put me in the vehicle I wanted at t The sales manager(Jerry) was a great help in working with my needs and steering me to a great salesman(Bryan) to put me in the vehicle I wanted at the price I could afford. I could not have been happier. More

by SJSNYDER48 Verified Customer Verified Customer

Helpful 0

Report | Print

Listened and accepted I knew what I wanted, which was very much appreciated. Thank you very much appreciated. Thank you More

by TOIDEGIRL Verified Customer Verified Customer

Helpful 0

Report | Print

Our salesman was up on all the perks. He was courteous, friendly and he answered all of our questions friendly and he answered all of our questions More

by toniaspittler59 Verified Customer Verified Customer

Helpful 0

Report | Print

Andrew was excellent to work with and the entire purchase process was easy and pressure free. Just an overall awesome experience. process was easy and pressure free. Just an overall awesome experience. More

by RRING0 Verified Customer Verified Customer

Helpful 0

Report | Print

We were searching for a bronco sport and were told that they had one coming in about two weeks and had them put our name on it. The exciting day arrived and we were called and told our car was in and we co they had one coming in about two weeks and had them put our name on it. The exciting day arrived and we were called and told our car was in and we could come pick it up, so we insured it and had the down payment in hand planning to leave with it that day. As soon as we got back from our test drive, our salesman was waiting for us, and walked up to the car as we were still inside checking things out. He informed us that the car had already been sold. Great, so now I was out of a car that we desperately counted on for commuting. I asked for a loaner, as they said they could get us a new bronco sport in late October, and was denied and they suggested renting a car for that long, also even said they would check into getting their discount from enterprise for us. We emailed and called about an update, and were told we’ll get back to you. Never happened. On your own website, you claim to pride yourselves in customer service, but that is a false claim in my opinion. I’ve worked in the customer service industry for 15 years and can assure you that you have made absolutely no effort to acquire a family of customers for life. I will be sure to take my business elsewhere, since you clearly do not care for it anyways. We were able to get an outer banks bronco sport in 10 days elsewhere, so for being a car dealership, you sure didn’t try for our business. More

Helpful 0

Report | Print