Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.7
28 Reviews
4.7

28 Reviews

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28 Reviews of Jerry Chavez

March 03, 2026

Dealership Rating
Employee Rating

I took my car in for an 40K mile service. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. More

by phil.marla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Santa Cruz Toyota responded

Thank you for your business, Phil! Our team enjoyed assisting you, and we look forward to your next visit.

February 19, 2026

Dealership Rating
Employee Rating

Promised a call by 1200, with car done by likely 3pm. I had to call and leave a message at 2:30 for status, car not ready until later. Jerry was nice but didn’t call as promised. More

by tracy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! We apologize for the less-than-outstanding visit, and our team hopes to have the opportunity to earn your business again in the future. Please reach out if you have any other concerns!

February 08, 2026

Dealership Rating
Employee Rating

Awesome customer service Made the experience easy and issues were explained very clear I would come back again More

by steeler9980
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Feb 09, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

January 30, 2026

Dealership Rating
Employee Rating

Service was great! Rental car area was okay. Better customer service in my opinion. Anyone client facing should be friendly and welcoming. I did not feel that way when More

by Sarahnewhouse27
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 30, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. Come on back to see us!

January 16, 2026

Dealership Rating
Employee Rating

My car is like new again. I will always bring it back for what it needs More

by dianavalentine255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Santa Cruz Toyota responded

Thank you for your business, Diana! Our team enjoyed assisting you, and we look forward to your next visit.

January 14, 2026

Dealership Rating
Employee Rating

Jerry went above and beyond to ensure that my car was completed and completely serviced on the scheduled day.He was courteous and professional. I appreciate all of your assistance. More

by Sugarmia06
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 15, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

January 13, 2026

Dealership Rating
Employee Rating

Really good Service was timely, excellent and very professional, waiting in the dealership was really pleased More

by guatereu1980
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 14, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 06, 2026

Dealership Rating
Employee Rating

Jerry was Efficient, not pushy with additional services, great communication and extremely pleasant to work with More

by rn735640
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 07, 2026

Santa Cruz Toyota responded

We appreciate the review and your business! See you next time.

January 06, 2026

Dealership Rating
Employee Rating

Great service. Even offered coffee and pastries while I wait The shuttle service was fantastic. Very friendly staff More

by ameechapman
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 07, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

January 06, 2026

Dealership Rating
Employee Rating

Professional, considerate, and courteous service. They were prepared to assist me with any car-related issues I had. More

by Sugarmia06
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jan 07, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! It was such a pleasure having you here, and we hope to see you again!

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