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Jerry Hood
471 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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471 Reviews of Jerry Hood
April 29, 2025
Prompt professional, and courteous. Reported condition and made recommendation as needed. Left today a satisfied customer. Reported condition and made recommendation as needed. Left today a satisfied customer. More
by johngolko
Other Employees Tagged: Mike Waddle, Lou Alfano, John Burzawa , Anthony Wojciechowski
April 21, 2025
Mike W. always takes car of our vehicles; I only ask for him. We trust our 2018 F150 and my 2021 Explorer to him. He is honest and friendly. Thanks for your always takes car of our vehicles; I only ask for him. We trust our 2018 F150 and my 2021 Explorer to him. He is honest and friendly. Thanks for your assistance Mike. Bill, Noe'l and Ben DeSalvo Arl Hts, IL More
by Bill DeSalvo
Other Employees Tagged: John Guido, Jr., Mike Waddle, Thomas Patronski , Rich Jacobson
April 05, 2025
Very professional and courteous service. We’ve always enjoyed our long term relationship with this dealer. We’ve always enjoyed our long term relationship with this dealer. More
by TL
Other Employees Tagged: John Guido, Jr., Mike Waddle, Victor Villanueva, Elliott Reichel, Lou Alfano , Justin Barrett, Anthony Wojciechowski
April 03, 2025
Jerry took care of me and was very professional. Everyone is service was friendly and they handled my car with care. Highly recommend! Everyone is service was friendly and they handled my car with care. Highly recommend! More
by kelleyryan98
Other Employees Tagged: John Burzawa
March 28, 2025
Always professional friendly service at a fair price! My wait times are always very minimal. Mike Waddle is one of the very best service managers! My wait times are always very minimal. Mike Waddle is one of the very best service managers! More
by Jerry V
Other Employees Tagged: Mike Waddle
February 24, 2025
Hands down the best dealership I have been to. I have delt with 8 dealerships in my lifetime and I never went back. I can say that Arlington Heights ford will be getting my business from now on. I have delt with 8 dealerships in my lifetime and I never went back. I can say that Arlington Heights ford will be getting my business from now on. The team is Excellent Jeremy was the man and on top of everything. The management team was attentive and helpful. Even the service department is in a league of its own. I have never experienced a dealership that didn't stink. It's a breath of fresh air. If you are looking for a Ford or used vehicle you have to stop by and give them a chance. You won't be sorry. More
by kipp Oconnell
Other Employees Tagged: Joe Baez, Jeremy Rosa , Israel Gonzalez
February 01, 2025
Isaiah was great! ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was kind and could not have been better at explaining the car and process. Israel the GSM greeted me the moment I walked in, Cassie and Brian at the front desk and then the owner and his friendly dog Buddy!!! I couldn’t believe I was at a car dealership!! I felt at home. To finish off the experience, Teddy the finance manager was not pushy but got me through the hardest part of the purchase and he made me feel like I could do anything. I would tell everyone I know to go to Arlington heights ford for the welcome feeling I had walking through this place. Everyone was saying hi, shaking my hand introducing themselves, and just smiling and looked so happy to help anyone who came in. More
by Donnagrace
Other Employees Tagged: John Guido, Jr., Cassie Smith, Teddy Dziedzic, Isaiah Romano , Joe Anzelone, Israel Gonzalez, Brian Powell
January 24, 2025
We're very happy with the service we received at Arlington Hts Ford. John "JB" Burzawa was helpful and easy to work with. He kept us informed about the work being done and notified us when our Expe Arlington Hts Ford. John "JB" Burzawa was helpful and easy to work with. He kept us informed about the work being done and notified us when our Expedition was ready. More
by Janet
Other Employees Tagged: Mike Waddle, John Burzawa
January 22, 2025
Great experience with Mike and Jerry in the service department. Easy drop off and pick up. department. Easy drop off and pick up. More
by hs6
Other Employees Tagged: Mike Waddle , Anthony Wojciechowski
January 21, 2025
In a day and age where “superior customer service” often falls short of its promise, The extraordinary service my daughter and I received at Arlington Heights Ford was second to none. Their professionalism falls short of its promise, The extraordinary service my daughter and I received at Arlington Heights Ford was second to none. Their professionalism and attention to detail SHOUTS OUT the high standards at Arlington Heights Ford. The exceptional service I experienced resolved our vehicle's issue without added stress or concern. More
by T351
Other Employees Tagged: Mike Waddle, John Burzawa
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