Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
471 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

471 Reviews

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471 Reviews of Jerry Hood

April 29, 2025

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Prompt professional, and courteous. Reported condition and made recommendation as needed. Left today a satisfied customer. More

by johngolko
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Lou Alfano, John Burzawa , Anthony Wojciechowski

April 21, 2025

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Mike W. always takes car of our vehicles; I only ask for him. We trust our 2018 F150 and my 2021 Explorer to him. He is honest and friendly. Thanks for your More

by Bill DeSalvo
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Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Mike Waddle, Thomas Patronski , Rich Jacobson

April 05, 2025

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Very professional and courteous service. We’ve always enjoyed our long term relationship with this dealer. More

by TL
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Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Mike Waddle, Victor Villanueva, Elliott Reichel, Lou Alfano , Justin Barrett, Anthony Wojciechowski

April 03, 2025

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Jerry took care of me and was very professional. Everyone is service was friendly and they handled my car with care. Highly recommend! More

by kelleyryan98
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Recommend Dealer
Yes

Other Employees Tagged: John Burzawa

March 28, 2025

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Always professional friendly service at a fair price! My wait times are always very minimal. Mike Waddle is one of the very best service managers! More

by Jerry V
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

February 24, 2025

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Hands down the best dealership I have been to. I have delt with 8 dealerships in my lifetime and I never went back. I can say that Arlington Heights ford will be getting my business from now on. More

by kipp Oconnell
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Recommend Dealer
Yes

Other Employees Tagged: Joe Baez, Jeremy Rosa , Israel Gonzalez

February 01, 2025

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Isaiah was great! ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was More

by Donnagrace
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Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Cassie Smith, Teddy Dziedzic, Isaiah Romano , Joe Anzelone, Israel Gonzalez, Brian Powell

January 24, 2025

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We're very happy with the service we received at Arlington Hts Ford. John "JB" Burzawa was helpful and easy to work with. He kept us informed about the work being done and notified us when our Expe More

by Janet
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, John Burzawa

January 22, 2025

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Great experience with Mike and Jerry in the service department. Easy drop off and pick up. More

by hs6
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle , Anthony Wojciechowski

January 21, 2025

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In a day and age where “superior customer service” often falls short of its promise, The extraordinary service my daughter and I received at Arlington Heights Ford was second to none. Their professionalism More

by T351
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, John Burzawa

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