Jerry Hood | Page 12

Down to earth, knowledgeable, Real people Staff, Give you a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped o a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped on this situation well. Also want to say that on other service visits, Anthony Velasco is Awesome to work with too, great personality!!! Great job guys!!!!! More

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Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More

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I’m always welcomed at Arlington ford Tony Velasco always make sure I’m taking care very satisfied with his service make sure I’m taking care very satisfied with his service More

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The Service Department staff is very down to earth, professional and knowledgeable. Will advise of what might be a problem but can wait till the following visit. Great advisors and the fact they spea professional and knowledgeable. Will advise of what might be a problem but can wait till the following visit. Great advisors and the fact they speak Spanish. More

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Lou took amazing care of me today. He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful More

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Jessica was wonderful to deal with and so was Lou. They both too great care of me They both too great care of me More

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Arlington Heights Ford is by far one of the best dealerships in Illinois. Their management, sales team and service department provide excellent and personalized customer service and they do everythi dealerships in Illinois. Their management, sales team and service department provide excellent and personalized customer service and they do everything they can to make our experience a positive one. We have purchased 15 vehicles from this dealership, and have never been disappointed!! We always recommend them to our friends. More

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Lonnie Catanese was great to deal with, showed me several vehicles before finding the perfect fit! Don't hesitate to go see him vehicles before finding the perfect fit! Don't hesitate to go see him More

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Great service as usual! Thank you Kenny and Jerry for making me feel like a valuable customer! Thank you Kenny and Jerry for making me feel like a valuable customer! More

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The service department at Arlington Heights Ford was amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry the service director wouldn't take that as an answer. He fought for me and got my issue covered completely. He was amazing to work with. He was so genuine and actually wanted to help me. He could have easily said "Sorry, Ford said it's not covered" and moved on with his day. But he didn't. He went up the chain and he got my issue resolved. I am very grateful to Jerry and his whole staff. I don't write reviews often, but I felt in necessary in this case since he went so far above and beyond to help me get my issue resolved. Lou was great as well. Good communication, and got the work done really fast! More

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