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Jerry Hood
Jerry Hood | Page 5
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
489 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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489 Reviews of Jerry Hood
October 17, 2024
I highly recommend AHF for Servies and Sales. Easy to make appointments and well informed thru the service department. Easy to make appointments and well informed thru the service department. More
by jeffroberts
Other Employees Tagged: Mike Waddle, John Burzawa , Anthony Wojciechowski
October 12, 2024
The service is always excellent and the people go above and beyond with courtesy and information and beyond with courtesy and information More
by Linda
Other Employees Tagged: John Burzawa
October 08, 2024
Mike took excellent care of me! Answered all my questions and great service! It was nice to see Jerry too! He also answered a question when I first came in. Everyone always goes a Answered all my questions and great service! It was nice to see Jerry too! He also answered a question when I first came in. Everyone always goes above and beyond! Last time I had Tony and he was very helpful as well! Great place! Thank you! More
by loveneverfails
Other Employees Tagged: Mike Waddle , Anthony Wojciechowski
September 28, 2024
Exceptional Ser from JB the Ser Adv took care of what I asked him to from the recall to the from end shaking all in a great amount of time Great dealership definitely allot better I mean allot from other asked him to from the recall to the from end shaking all in a great amount of time Great dealership definitely allot better I mean allot from other Ford dealerships More
by mI Sandman
Other Employees Tagged: John Burzawa
September 21, 2024
My car was picked up and brought back to me, which is an excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. More
by ClariceColetta
Other Employees Tagged: Justin Barrett, Adreana Munoz
September 07, 2024
From Sales (Steve Ursin) to Service (Mike Waddle) I am a 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I didn't realize was on my fender. That's just one example of going over and above! Thanks AH Ford! More
by J9
Other Employees Tagged: Mike Waddle , Joe Baez, Steve Ursin
August 29, 2024
Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best dealership I have ever been to. More
by RedST
Other Employees Tagged: Ikram "Ike" Alam, Lou Alfano , Trevor Metling
August 23, 2024
Multiple repeat customer with Lonnie Catanese , it's always a pleasure and the best deal anywhere always a pleasure and the best deal anywhere More
by jim.ruggiero
Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jose Gutierrez, Teddy Dziedzic , Israel Gonzalez, Brian Powell
August 17, 2024
Lonnie Catanese made the vehicle buying process quick and painless. I never felt pressured but felt well-informed and well taken care of. Great experience! painless. I never felt pressured but felt well-informed and well taken care of. Great experience! More
by Khbrej
Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Teddy Dziedzic , Joe Baez, Israel Gonzalez, Brian Powell
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