Jerry Hood | Page 6
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more431 Reviews
Write a Review431 Reviews of Jerry Hood
June 10, 2023
It’s nice to walk in with a smile and hand shake from Jerry & Mike. It makes you feel very welcoming Jerry & Mike. It makes you feel very welcoming More
Other Employees Tagged: Mike Waddle
June 07, 2023
Good thing I kept the business cards of those I worked with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility was clean and modern! Next met with John Rodriguez to apologize for canceling my Maverick order he was the most approachable manager! I explained to him my current journey in life was more aligned with the “Explorer”. Elliott helped me with the entire process and was great at walking me through everything, especially going over the vehicle! Next I met a guy named Joe, I explained to him I was paying cash, must’ve been a mixup thought I was financing ( very happy nice guy however) . Anyway, it all worked out as I met a new friend named Teddy who completed all the final paperwork in a very fast manner! I purchased a lot of great products and warranty from Teddy! I am very satisfied and would recommend this dealer to all! Give them a chance and you will be thankful and grateful you did as I know I was!!! More
Other Employees Tagged: John Guido, Jr., Cassie Smith, Mike Waddle, Joe Baez, Elliott Reichel, Israel Gonzalez, Teddy Dziedzic , Ben McCarty, John Rodriguez
June 03, 2023
Great doing business with Arlington Heights Ford. I worked with salesperson Rich Jacobsen. I highly recommend him. He is knowledgeable and very helpful. Everything went smooth and no surprises. The I worked with salesperson Rich Jacobsen. I highly recommend him. He is knowledgeable and very helpful. Everything went smooth and no surprises. The whole team was friendly. Will do business again with them in the future. Thanks again Rich ! More
Other Employees Tagged: Rich Jacobsen, Joe Baez , Ben McCarty
May 26, 2023
You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More
Other Employees Tagged: Mike Waddle, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne, Kevin Juarez, Justin Barrett , Kenny Holiday, Lunoni Mahdu, Anthony Velasco
May 21, 2023
I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make sure I have the best service. I listen how Jerry runs your shop, and I feel the reason the staff is that good is because of his leadership. I have listened to see how he talks to your service writers and to the mechanics with great respect. I also run a service department for a living in a different type of venue and I know how challenging it must be, because you will always have a few customers who are unhappy no mater what you do. I will tell you this, I could only imagine for these employees that come in day in and day out this crew works hard. Since I am a manager I listen to other situations and around me when I am there in your shop and every customer is treated special, with detailed explanations about their service. I rated below with the people that I have seen in person. If I could remember the people I spoke with on the phone they were also very professional and would rate them five stars. So what I am trying to say is Jerry and crew..... Thank you!! More
Other Employees Tagged: Mike Waddle, Victor Villanueva, Anthony Wojciechowski
May 16, 2023
Down to earth, knowledgeable, Real people Staff, Give you a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped o a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped on this situation well. Also want to say that on other service visits, Anthony Velasco is Awesome to work with too, great personality!!! Great job guys!!!!! More
Other Employees Tagged: Victor Villanueva , Anthony Velasco
May 15, 2023
Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More
Other Employees Tagged: Mike Waddle, Kevin Juarez
May 12, 2023
The Service Department staff is very down to earth, professional and knowledgeable. Will advise of what might be a problem but can wait till the following visit. Great advisors and the fact they spea professional and knowledgeable. Will advise of what might be a problem but can wait till the following visit. Great advisors and the fact they speak Spanish. More
Other Employees Tagged: Anthony Velasco
April 29, 2023
Lou took amazing care of me today. He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful More
Other Employees Tagged: Lou Alfano , Jessica