Jerry Hood | Page 4

Steve was wonderful to work with, This our 2nd purchase with him . He went everything in detail on our new ford explorer with him . He went everything in detail on our new ford explorer More

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Great service all around. Quick, friendly, helpful staff. Able to get in and out without issues Quick, friendly, helpful staff. Able to get in and out without issues More

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Sam has been fantastic to work with! Very professional and knowledgeable. Highly recommend him to anyone looking for a new vehicle. Arlington Heights Ford and their service department ar Very professional and knowledgeable. Highly recommend him to anyone looking for a new vehicle. Arlington Heights Ford and their service department are wonderful to work with. More

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Elliott is my “go to” for all my family car needs. I have purchased 6 cars from him because he is honest and helpful and I trust him. I have purchased 6 cars from him because he is honest and helpful and I trust him. More

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Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

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Best experience yet. I Was very well taken care of better than I had expected I Was very well taken care of better than I had expected More

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Thank you Luigi Alfano! Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J More

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Lonnie Catanese is wonderful. We have always received wonderful support from Arlington Heights Ford from sales to service. Jerry and Justin are great in service We have always received wonderful support from Arlington Heights Ford from sales to service. Jerry and Justin are great in service More

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Super happy to be treated as a valued customer. This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott More

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Pros: Mike Rodriguez in Sales was AWESOME, He honest and I always felt he was working in my best interests, with help from Jose the Sales Manager the purchase was as expected. Rental car use for my and I always felt he was working in my best interests, with help from Jose the Sales Manager the purchase was as expected. Rental car use for my service repair was new and process was easy. Be sure to add iPass if needed. Cons: Service on my purchase wasn’t the best, Dealer did oil change and claimed a multi point inspection prior to my purchase as advertised on CARFAX. After purchase and owning a 4 days. I noticed smell in cab. Checked cabin filter … completely dirty with a MICE NEST on top of filter original , checked engine air filter… filthy, original . Wheel well cover loose. What else? Time will tell Dealer did repairs as requested by sales and detailed. Roof of truck was dirty after detail and headlights had oily film and found streaks everywhere. Not satisfied with paint damage of clear coat missing on inner rims. Service denied claim stating “cosmetic” damage not covered? My opinion is the heat of the brake calipers caused failure of clear coat ? Denied? to be determined will try another Ford Dealer closer to home for service. I’m being bombarded with Spam Mail and Scam calls after purchase! More

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