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Jerry Hood
Jerry Hood | Page 4
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
489 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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489 Reviews of Jerry Hood
December 24, 2024
The used car selection is pretty decent, and the service/ repair department is usually very good repair department is usually very good More
by Bikrchik
Other Employees Tagged: Mike Waddle, Lou Alfano
December 23, 2024
Staff is very helpful and efficient. They’re willing to do whatever it takes to make sure the customer is taken care of. They’re willing to do whatever it takes to make sure the customer is taken care of. More
by Ndeckard1017
Other Employees Tagged: John Guido, Jr., Mike Waddle, Victor Villanueva , Joe Baez, Brian Powell
December 20, 2024
Our the past few years, we have purchased the following new vehicles: Ford Fusion Hybrid, Focus, Edge, and Explorer ST. We have also purchased a used 2019 F-150. One of the principal reasons why we continu new vehicles: Ford Fusion Hybrid, Focus, Edge, and Explorer ST. We have also purchased a used 2019 F-150. One of the principal reasons why we continue to return to Arlington Hts. Ford to purchase vehicles is the excellent Service Department. Jerry Hood, Service Manager, Mike Waddle, Service Rep., the other service reps., and the mechanics have never disappointed us. We feel like we are valued and appreciated because we are truly "heard," and service staff seek to address our concerns. More important, our vehicles are maintained well, and if a repair is needed, staff are "on it" and perform great work. Kudos to the Arlington Hts. Ford Service Department! More
by DocEsch
Other Employees Tagged: Mike Waddle , Rich Jacobsen
November 21, 2024
The service department at this particular Ford dealership is at the top of its game. is at the top of its game. More
by sylvia
Other Employees Tagged: Elliott Reichel
November 12, 2024
I've bought 6 cars for Arlington Heights Ford. I only use Tony in service for all of my service needs. I would never go anywhere else . I only use Tony in service for all of my service needs. I would never go anywhere else . More
by ereichel25
Other Employees Tagged: John Guido, Jr., Cassie Smith, Lonnie Catanese, Jose Gutierrez, Elliott Reichel , Israel Gonzalez, Brian Powell, Anthony Wojciechowski
October 29, 2024
Awesome Service Department! !! Tony Wojciechowski was very friendly and went the extra mile to help me out. 5 Star Service!!! !! Tony Wojciechowski was very friendly and went the extra mile to help me out. 5 Star Service!!! More
by Glenn 2018 F-150
Other Employees Tagged: Anthony Wojciechowski
October 29, 2024
Great service all around, fast service and even a great car wash! Would definitely recommend! car wash! Would definitely recommend! More
by dylan
Other Employees Tagged: Ikram "Ike" Alam
October 28, 2024
This is the 9th car I have purchased from Elliott. He is awesome and I trust him to get me what I need. He is awesome and I trust him to get me what I need. More
by blnobleza
Other Employees Tagged: Elliott Reichel
October 26, 2024
Arlington Heights Ford has always exceeded our expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco went out of their way to get us into the vehicles of our dreams!! We refer all of our friends to this dealership!! More
by dbaranrandf
Other Employees Tagged: John Guido, Jr., Sam Vasco, Elliott Reichel , Joe Baez
October 22, 2024
Great service and mechanics. We bought our first car 1997 at Arlington Heights Ford. Friendly service. We bought our first car 1997 at Arlington Heights Ford. Friendly service. More
by josephwfoss1209
Other Employees Tagged: Mike Waddle
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