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Jerry Hood
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Jerry Hood | Page 7
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
427 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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427 Reviews of Jerry Hood
April 11, 2023
The service department at Arlington Heights Ford was amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry the service director wouldn't take that as an answer. He fought for me and got my issue covered completely. He was amazing to work with. He was so genuine and actually wanted to help me. He could have easily said "Sorry, Ford said it's not covered" and moved on with his day. But he didn't. He went up the chain and he got my issue resolved. I am very grateful to Jerry and his whole staff. I don't write reviews often, but I felt in necessary in this case since he went so far above and beyond to help me get my issue resolved. Lou was great as well. Good communication, and got the work done really fast! More
by Wendy
Other Employees Tagged: Lou Alfano
Helpful 
April 07, 2023
Exellent customer service from all,especially the service Director that was able to help me with my break issues. Director that was able to help me with my break issues. More
by safet ujkashi
Other Employees Tagged: Victor Villanueva, Lou Alfano , Anthony Velasco
April 06, 2023
Tony and his team did a great job servicing my vehicle. Really appreciate the ease with regard to maintenance. Will definitely come back for my car's future needs. Really appreciate the ease with regard to maintenance. Will definitely come back for my car's future needs. More
by Jenny
Other Employees Tagged: Mike Waddle, Victor Villanueva, Lou Alfano, Anthony Wojciechowski, Nicole Bayne, Kevin Juarez , Anthony Velasco
March 28, 2023
All the service people have always been kind & informative. I have always been accurately updated on my service progress. informative. I have always been accurately updated on my service progress. More
by Frantastic
Other Employees Tagged: Steve Ursin, Lou Alfano
March 27, 2023
Service and Parts are always professional with fair pricing. Happy to give Arlington my business. pricing. Happy to give Arlington my business. More
by Pal Fleet
Other Employees Tagged: Anthony Wojciechowski
March 22, 2023
This Arlington Heights Ford dealership And Tony W Always do a great job and have for the last 15 years. I would not hesitate to recommend them. john f. 3,22,23 do a great job and have for the last 15 years. I would not hesitate to recommend them. john f. 3,22,23 More
by john fed
Other Employees Tagged: Mike Waddle, Victor Villanueva, Anthony Wojciechowski , Anthony Velasco
March 10, 2023
We switched shops a couple years ago and quickly found it was the best decision we could have made. Mike & his team are very knowledgeable, helpful, prompt and accommodating. As long as I am able, we will was the best decision we could have made. Mike & his team are very knowledgeable, helpful, prompt and accommodating. As long as I am able, we will bring all our vehicles to him for service! More
by kpalm
Other Employees Tagged: Mike Waddle
March 05, 2023
This dealership is fantastic. We were able to make a deal on a 2017 suburban. They gave me a fair price on both my trade-in, and the suburban. Buying was a good experience overall We were able to make a deal on a 2017 suburban. They gave me a fair price on both my trade-in, and the suburban. Buying was a good experience overall. But what really makes this dealership stand out is the fact that I had a problem and they went above and beyond to fix it. I am very grateful for the whole team at Arlington Heights Ford. They fixed the problem free of charge. They had great communication throughout and provided me with a rental vehicle. Shout out to Tim in sales, as well as Jerry and Kenny in service, I appreciate everything you guys have done for me. I will be seeing you again for my next car because of the excellent customer service buying this one. Keep up the good work! More
by David Mayer
Other Employees Tagged: Tim Uphoff, Frank White, Kenny
March 03, 2023
My customer service associate was : Timely. Efficient. Honest. and Professional! Jerry’s staff always is! Efficient. Honest. and Professional! Jerry’s staff always is! More
by Jimmyv6560
Other Employees Tagged: Mike Waddle, Elliott Reichel
March 02, 2023
Elliott set up everything perfectly and was kept in the loop at all times from Elliott and the service team!! loop at all times from Elliott and the service team!! More
by Billyp1221
Other Employees Tagged: Victor Villanueva, Elliott Reichel
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