Jerry Pena
Jerry Pena at Mark Christopher Auto Center

Jerry Pena | Page 16

Sales Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.7
177 Reviews
4.7

177 Reviews

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177 Reviews of Jerry Pena

May 17, 2023

Dealership Rating
Employee Rating

Salesman Jerry Peña was very helpful amd did a great job. The GMC Yukon Denali is a very beautiful car. More

by challiceus
Sales Price Transparency
Recommend Dealer
Yes
May 19, 2023

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 12, 2023

Dealership Rating
Employee Rating

They Went above and beyond to help me out. They really care about there customer base. More

by Niko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri, Nick Polytarhos

May 15, 2023

Mark Christopher Auto Center responded

Thank you for reaching out, Niko! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 04, 2023

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Was treated very well. Friendly and helpful staff. Nice selection of vehicles. Second time purchasing here, will come back. More

by WMWCRILLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos, Rami

May 08, 2023

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 04, 2023

Dealership Rating
Employee Rating

They all were great from management to finance and sales very professional Excited happy satisfied More

by emadhilou@yahoo.com
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pena

May 05, 2023

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 27, 2023

Dealership Rating
Employee Rating

Very pleasant no pressure to buy and very quick I would recommend mark Christopher to my friends More

by Pedro66ferreira
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pena

May 01, 2023

Mark Christopher Auto Center responded

Pedro, I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 16, 2023

Dealership Rating
Employee Rating

There was a scratch on paint was promised to fix but not fixed. Detail of truck not good dirt in back of cab. Was told they would detailed again when I bought it back but didn’t. Buying a new truck over 50k More

by jamiewonger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 18, 2023

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2023

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Employee Rating

They were extremely dishonest. I came for the Chevy Bolt, which was extremely hard to find because of the rebates, and that's the only reason I went through with the purchase. T More

by spenceronuffer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Anthony Garrido, Angel Madrigal, Jett Palos

Apr 03, 2023

Mark Christopher Auto Center responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 30, 2023

Dealership Rating
Employee Rating

The whole purchasing experience was great once again with Jerry Peña and through mark Christopher dealership. More

by JENRT23
Recommend Dealer
Yes
Apr 03, 2023

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 29, 2023

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It’s unfortunate that most there lied and made promises that were not fulfilled. Jeff Rizza sent a generic message expressing phony regard but did not contact me. I’ve replied to his email twice however he More

by jess22310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sharron

Mar 31, 2023

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 07, 2023

jess22310 responded

So I wanted to wait a week before responding and give Loyd Beardsley (General Manager) time to reach out. As with Jeff Rizzi (Service Director). The initial email was generic and most likely automated. I did not give Mark Christopher Cadillac a good review on any surveys and after several weeks, I stand by my initial evaluation. Mark Christopher Cadillac employees lied to my wife and I and our concerns were NEVER addressed. Instead we have been completely ignored. We will never return to Mark Christopher for anything and I would caution potential buyers to beware.

March 29, 2023

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This dealership is great to buy from they are very helpful and make sure you are very satisfied with your purchase I recommend them highly More

by Chevycity
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos

Mar 31, 2023

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com