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Jerry Pena
Jerry Pena at Mark Christopher Auto Center

Jerry Pena | Page 16

Internet Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.7
169 Reviews
4.7

169 Reviews

Write a Review

169 Reviews of Jerry Pena

March 29, 2023

Dealership Rating
Employee Rating

It’s unfortunate that most there lied and made promises that were not fulfilled. Jeff Rizza sent a generic message expressing phony regard but did not contact me. I’ve replied to his email twice however he More

by jess22310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sharron

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Mar 31, 2023

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 07, 2023

jess22310 responded

So I wanted to wait a week before responding and give Loyd Beardsley (General Manager) time to reach out. As with Jeff Rizzi (Service Director). The initial email was generic and most likely automated. I did not give Mark Christopher Cadillac a good review on any surveys and after several weeks, I stand by my initial evaluation. Mark Christopher Cadillac employees lied to my wife and I and our concerns were NEVER addressed. Instead we have been completely ignored. We will never return to Mark Christopher for anything and I would caution potential buyers to beware.

March 29, 2023

Dealership Rating
Employee Rating

This dealership is great to buy from they are very helpful and make sure you are very satisfied with your purchase I recommend them highly More

by Chevycity
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos

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Mar 31, 2023

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 26, 2023

Dealership Rating
Employee Rating

Gracias por su servicio al contestar todas mis dudas quede satisfecho con su servicio gr More

by COSWALDO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2023

Mark Christopher Auto Center responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2023

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Employee Rating

Edgar and Sam did an awesome job. Love spending time with them. GREAT JOB! THANKS! More

by xragex88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos, Edgar

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Mar 28, 2023

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 18, 2023

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Employee Rating

Great customer service, easy to work with and great communication with the customers, looking forward to see them again More

by freighttime24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 21, 2023

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 14, 2023

Dealership Rating
Employee Rating

We had very pleasant dealings with Jerry and finance guy Larry. Not sure what else to say to meet the 15 word minimum. More

by Lana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry the finance guy

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Mar 16, 2023

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 27, 2023

Dealership Rating
Employee Rating

The staff at Mark Christopher Chevrolet were both helpful and courteous throughout our experience buying a Chevrolet Colorado More

by ryanjamesmcmillin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos

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Mar 01, 2023

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 24, 2023

Dealership Rating
Employee Rating

This is the second time we purchased a car from this dealership. Consistent quality service. More

by jc91773
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos

Report | Print
Feb 28, 2023

Mark Christopher Auto Center responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 28, 2023

Dealership Rating
Employee Rating

Dealership was professional. Took about an hour and a half to finally pick up the vehicle. More

by lsantillanjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 31, 2023

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in professional customer service and I am glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2023

Dealership Rating
Employee Rating

Thank you Señor Peña for your great customer service. And thank for staying communication on updates More

by SANCHEZN1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri, Jeff Rizzi , Matt Torres

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Jan 24, 2023

Mark Christopher Auto Center responded

I sincerely appreciate your feedback. Each employee is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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