Jerry Pena | Page 3
Internet Manager
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
67 Reviews
Write a Review67 Reviews of Jerry Pena
January 08, 2024
I was shopping a new HD truck, had a Ford F250 Platinum on order, however I decided to check out the GMC Sierra 2500. After calling around dealerships, "Jerry Pena" from Mark Christopher lined me up to tes on order, however I decided to check out the GMC Sierra 2500. After calling around dealerships, "Jerry Pena" from Mark Christopher lined me up to test drive the 2024 AT4X HD. We also took out a Denali. He showed me multiple colors. He was very respectful, professional, knowledgeable, and patient. When a young man walks up asking to test drive the most expensive truck on the lot, it's easy to not take the person serious. Not a single moment went by where Jerry made me feel like I wasn't a serious buyer. Even though at the time, I was still undecided on buying a GMC over my custom ordered Ford. After days of pondering, shopping other dealerships, texting back and forth with Jerry, we were able to strike a deal over the phone three days later. Jerry and his General Manager Lloyd Beardsley stayed late that night waiting for me to come after work and provide a deposit. The truck was in high demand, I did not want to let it go. I did have my own financing through USAA, however since it was past their hours of operation, I was unable to get under contract with them, so Lloyd through together a makeshift contract so the truck will be held with my deposit, and ensured they will cancel the contract the next day once USAA sends the contract. Of course, signing a contract through GMC with a higher interest rate then what I was offered with USAA seemed fishy, and I was skeptical, however Lloyd and Jerry assured me they do not pull any nonsense and the dealership does not operate like that. I drove the truck one last time, signed a contract, gave the deposit, and came back two days later to pick up the truck. The truck did not have the kicker sound system installed in the tailgate, Jerry made sure that was completed for me. Two days later i arrived with my wife to take delivery of the truck, it too went seamless. Larry, the finance manager, did not push me in any way like I have been pushed before at other dealerships, especially when it comes to extended warranties, or added fee's, none of that nonsense. Of course, they offered the extended warranties, and did offer a discount, I respectfully declined, and it ended there. It was almost too good to be true, I was very skeptical. Everything worked out well, I highly recommend Mark Christopher GMC, especially the three Gentleman that assisted me through the process. Looking forward to maintaining relationships throughout my ownership and will be back for the next vehicle. More
Other Employees Tagged: Larry from finance, General Manager Lloyd Beardsley
January 07, 2024
Very smooth transaction. Very pleased with the Salesman. Transaction went very smoothly. I would definitely recommend them to family and friends. Very pleased with the Salesman. Transaction went very smoothly. I would definitely recommend them to family and friends. More
Other Employees Tagged: Nick Polytarhos
January 02, 2024
Jerry gave us exact service and was very helpful in helping me find the truck I was looking for. helping me find the truck I was looking for. More
Other Employees Tagged: Sam Fakhouri
December 10, 2023
This dealership is easy to work with and the customer always comes first. Jerry Pena is very knowledgeable and explains all the features of our new Caddy always comes first. Jerry Pena is very knowledgeable and explains all the features of our new Caddy More
Other Employees Tagged: Larry Lee
December 06, 2023
100% satisfied. Jerry was knowledgeable, & helpful. He made our experience Smooth & hastle free. Very professional Jerry was knowledgeable, & helpful. He made our experience Smooth & hastle free. Very professional More
Other Employees Tagged: Sam Fakhouri , Lloyd Beardsley
November 27, 2023
Sales department is awesome and they help with finding the right truck for you. Also, finance department doesn’t take long like others. the right truck for you. Also, finance department doesn’t take long like others. More
Other Employees Tagged: Nick Polytarhos