Jesse Friedman | Page 13

I came in for an oil change without an appointment, and the staff at the service department quickly worked with me and got the job done in record time. Thanks Jesse for your speediness and excellent custom the staff at the service department quickly worked with me and got the job done in record time. Thanks Jesse for your speediness and excellent customer service. More

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Jesse went above and beyond for us when having our windshield repaired. He rushed having a part delivered as we were going out of town the following day and needed our car. He couldn't have been more windshield repaired. He rushed having a part delivered as we were going out of town the following day and needed our car. He couldn't have been more accommodating! More

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The staff have made me feel like family. They addressed any questions, issues, or concerns I had effectively and in a very timely manner. I knew everything I needed to get my car financed and was able to f any questions, issues, or concerns I had effectively and in a very timely manner. I knew everything I needed to get my car financed and was able to finance the car within a short time. They area very good group of people to work with. More

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They got me in about 10minutes after I arrived (15min late). Pretty much explained what they could and could not doll w/out charging a diagnostic fee and what the service would cost, even trying to save late). Pretty much explained what they could and could not doll w/out charging a diagnostic fee and what the service would cost, even trying to save me some $'s saying that I probably did not need an alignment if I was not having any issues, but I just wanted one done anyway. They got me an Lyft ride back to my house and called about when they said it would be done and said everything was ok and maybe the next time I could get the all wheel drive service done- I asked if they could get it done today yet and he said sure and the Outback was ready before too long, with no surprises. I have always felt that this dealership actually values its customers and so far that opinion has not changed but been reaffirmed. I like the coffee and snacks in the waiting area too. I thought we were supposed to get a car wash coupon, which we did not but will ask next time we are there. Oh, and I like the vehicle report they email you following the service. More

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Jesse provided extraordinary customer service at Tucson Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! More

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Exceptionally poor service. Tried to get me to pay deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. More

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I have been using Tucson Subaru’s service department for some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! More

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I made an appointment for an oil change and mentioned recently purchasing the car. After 2 hours I walked up to Jessie’s desk and he said he was just about to go find me. He then handed me a list of sugg recently purchasing the car. After 2 hours I walked up to Jessie’s desk and he said he was just about to go find me. He then handed me a list of suggested services that totaled over 5K dollars, including “alignment with new tires” and “rear wiper replacement” (on there twice although there’s only 1 rear wiper) When I asked about this he was condescending, answered 3 different phone calls in the middle of our conversation, then said “some people want to fix things before they become an issue but if I want to let it run to the ground that’s fine”. He said the new tires were on there because they “hadn’t noticed the tires are new” (they were purchased 2 weeks ago). I left the dealership wondering why expert mechanics would have a difficult time identifying new tires and why they were so eager to add a list of excessive services that they are not able to justify. Jesse was extremely disrespectful, I will not be back. More

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From the moment I stepped out of my car thru the decision making, purchase and service every experience has been exceptional. Every employee I come into contact with greets me with a smile and asks how they making, purchase and service every experience has been exceptional. Every employee I come into contact with greets me with a smile and asks how they can help. I really do feel like I'm a part of the Subaru family, and I'm thrilled with my Subaru Outback! More

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Great sales, finance and service teams. Everyone is focused on assisting the customer. We always trade-in and buy our new cars at Tucson Subaru. focused on assisting the customer. We always trade-in and buy our new cars at Tucson Subaru. More

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